Supero SUPER P3TDDE, User Manual

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3-3
Chapter 3: Troubleshooting
• BIOS release date/version (this can be seen on the initial display when
your system first boots up)
•System configuration
An example of a Technical Support form is on our web site at
< http://www.supermicro.com/techsupport/contact_support.htm >.
4. Distributors: For immediate assistance, please have your account number
ready when placing a call to our technical support department. We can
be reached by e-mail at < support@supermicro.com > or by fax at
(408) 503-8019.
3-3 Frequently Asked Questions
Question: What are the various types of memory that the P3TDDE
motherboard can support?
Answer: The P3TDDE has four 168-pin DIMM slots that support up to 4 GB
of unbuffered 3.3V SDRAM. ECC memory is also supported. Please refer
to Chapter 2 for additional information.
Question: How do I update my BIOS?
Answer: It is recommended that you do not upgrade your BIOS if you are
not experiencing problems with your system. Updated BIOS files are lo-
cated on our web site at < http://www.supermicro.com >. Please check our
BIOS warning message and the info on how to update your BIOS on our
web site. Also, check the current BIOS revision and make sure it is newer
than your BIOS before downloading. Select your motherboard model and
download the BIOS file to your computer. Unzip the BIOS update file and
you will find the readme.txt (flash instructions), the awdflash.exe (BIOS
flash utility) and the BIOS image (xxxx.bin) files. Copy these files onto a
bootable floppy and reboot your system. It is not necessary to set BIOS
boot block protection jumpers on the motherboard. At the DOS prompt,
enter the command "awdflash." Type in the BIOS file that you want to
update (xxxx.bin).
Question: After flashing the BIOS my system does not have video.
How can I correct this?
Answer: If the system does not have video after flashing your new BIOS,
it indicates that the flashing procedure failed. To remedy this, first clear
CMOS per the instructions in this manual and retry the BIOS flashing proce-
dure. If you still do not have video, please use the following BIOS Recov-