Sun Oracle X3-2, Installation Manual

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Controlling System Power and Troubleshooting Installation Issues 159
Technical Support Information
Worksheet
Use the following table to collect information that you might need to communicate to
the Oracle Service personnel.
Related Information
■
Oracle x86 Servers Diagnostics, Applications, and Utilities Guide For Servers with
Oracle ILOM 3.1
at:
http://www.oracle.com/pls/topic/lookup?ctx=
x86diag
System Configuration Information Needed Your Information
Service contract number
System model
Operating system
System serial number (For instructions for locating this
number, see
“Locating the System Serial Number” on
page 160 .)
Peripherals attached to the system
Email address and phone number for you and a
secondary contact
Street address where the system is located
Superuser password
Summary of the problem and the work being done
when the problem occurred
IP address
Server name (system host name)
Network or Internet domain name
Proxy server configuration