Sun Microsystems StorEdge 6920 System, Getting Started Manual

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76 Sun StorEdge 6920 System Getting Started Guide • May 2004
Remote Response Service Worksheet
Before you call Sun to request service activation, gather the information listed in
TABLE A-1
. You should retain this information for future reference.
TABLE A-1
Sun StorEdge Remote Response Service Worksheet
Requirement Information
Company name
Site address
Site state or province
Site country
Name of the contact person at the
site
Telephone number of the contact
person at the site
Telephone number of the
dedicated analog telephone line
Information about the
configuration of the system at the
site. For example, is there a
firewall between the console and
the system?
Are there additional Sun StorEdge
6920 or 6320 systems sharing the
dedicated phone line?
How is the storage configured?
How many and what types of
hosts will be connected to the Sun
StorEdge 6920 system?
Serial numbers of all Sun StorEdge
6920 and 6320 systems at the site