Appendix A – Technical Support
60
If the problem is still unresolved, contact SpectraGuard Technical Support (see
Contacting Spectra Logic
on page 5).
Note:
The type of response you receive depends on your level of service
contract and the method you use to contact SpectraGuard
Technical Support. See
Service Options
on page 63 for additional
information.
Opening a Support Ticket
You can open a ticket using telephone, e-mail, or the Spectra Logic Web site.
1.
Note the problem, including what happened just before the failure occurred.
2.
Gather the information you will need to provide to SpectraGuard Technical
Support. To simplify gathering the information, print this page and fill in the
following table.
3.
Contact SpectraGuard Technical Support (see
Contacting Spectra Logic
on page 5).
Spectra Logic customer number
Your Company name
Contact name
Phone number
Email address
nTier300 VTL serial number
Type of host system being used
Operating System
Version
Backup Software
Version
Summary of Contents for Spectra nTier300
Page 1: ...Spectra nTier300 Virtual Tape Library Appliance Installation Guide PN 90990034 Revision B...
Page 8: ...Contents 8 Notes...
Page 36: ...Chapter 2 Installing the nTier300 VTL 36 Notes...
Page 52: ...Chapter 3 Using the nTier300 VTL BlueScale Web Interface 52 Notes...
