Source Technologies STP.1120N, User Manual

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Troubleshooting | 6
131 STp.1120n User’s Guide
Troubleshooting Print Quality
Tools
• Source Technologies’ approved media
• Source Technologies’ approved matching ribbon (for printers with the thermal
transfer option)
• 3mm hex head wrench
• 1.5mm hex head wrench
• Magnifying lens
• Barcode verifier and grading system
• Printhead cleaning card
• Printhead cleaning pen
Preliminary Instructions
1. Ensure the latest software has been loaded.
2. Load the media and ribbon according to the instructions in the Setup section.
Note: Verify that the ribbon is tightly wound on the supply roll with no wrinkles.
Note: Verify that the paper is properly exiting the printer.
3. Specify the appropriate media and ribbon in the menu.
4. Print a Quality Label from the Test menu.
5. Examine the print quality.
Note: Some imperfections can be caused by a contaminated printhead. Clean the
printhead and reprint the label.
Symptom Possible Solutions
No Print or Poor Print Quality Verify the proper media and ribbon are being used.
Verify the printhead connections are fully seated.
Light Print on One Side Properly adjust the print line position screw.
Adjust the ribbon cam and ribbon shield to add tension to the
light print side.
Verify the printhead connections are fully seated.
Replace the printhead.