Source Technologies STP.1120N, User Manual

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6 | Troubleshooting
STp.1120n User’s Guide 128
Warnings
Troubleshooting
The following chart provides basic troubleshooting steps for diagnosing problems with
the printer. If the symptoms remain after troubleshooting, contact your technical support
representative.
Warning: Do not open the right side panel that covers the internal electronic compo-
nents. Due to the high voltage and the sensitivity of the components, opening the panel
can lead to injury and may void the manufacturer’s warranty.
Warnings Description
RIBBON LOW Ribbon level low
MAINTENANCE REMINDER Maintenance timer has expired
POWER SUPPLY HARDWARE Printhead voltage above maximum specifications
POWER SUPPLY LOW Printhead voltage below minimum specifications
REWINDER Rewinder is almost full
UNRECOGNIZED PRINTHEAD Unidentified printhead installed
PRINTHEAD COOLING Printhead is cooling down
PAPER CALIBRATION MARGINAL Paper sensor calibration marginal
PERFORM CALIBRATE SENSORS There is a need to run Calibrate Sensors
HEAD PRESSURE HARDWARE Head pressure hardware malfunction
UNLATCH THE PRINTHEAD Printhead needs to be unlatched
LOAD PAPER No paper while idle
LATCH THE PRINTHEAD Printhead unlatched while in idle
PAPER LOW The paper media is low
PRINT DOTS MARGINAL* *Future feature
CUTTER NOT INSTALLED The cutter is enabled but not installed
GPIO NOT INSTALLED The GPIO is enabled but not installed
PRESENT SENSOR NOT INSTALLED The present sensor is enabled but not installed
RIBBON NOT INSTALLED The ribbon controller is enabled but not installed
REWINDER NOT INSTALLED The rewinder is enabled but not installed
CLOSE THE PRINTER COVER The printer cover is open
CLOSE THE CUTTER COVER The cutter cover is not magnetically closed
Symptom Causes Solutions
System Error Print media settings may not match the
installed media and ribbon. 1. Program the printer settings to
match the media and ribbon.