SMART LightRaise SLR60wi User Manual Download Page 81

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C H A P T E R 7

Troubleshooting your projector

smarttech.com/kb/170295

Locating the serial number

The serial number identifies your interactive projector and helps SMART Support troubleshoot issues.

The serial number is on top of the projector in the location shown below:

SLR60wi serial number location

SLR60wi2 serial number location

Accessing the service menu

C A U T I O N

To prevent tampering or unintentional changes, only system administrators should access the

service menu. Do not share the service menu access code with casual users of your projector.

Do not adjust any settings in the service menu other than those listed in this guide. Changing

other settings can damage or affect the operation of your projector and may invalidate your

warranty.

Summary of Contents for LightRaise SLR60wi

Page 1: ...ectors User s guide For models SLR60wi SLR60wi2 and SLR60wi2 SMP Scan the following QR code to read this guide on your smart phone or other mobile device or go to onlinehelp smarttech com english mobile projectors 60wi index htm ...

Page 2: ...pursuant to Laser Notice No 50 dated June 24 2007 Trademark notice LightRaise SMART Notebook SMART Meeting Pro SMART Ink SMART Board SMART GoWire smarttech the SMART logo and all SMART taglines are trademarks or registered trademarks of SMART Technologies ULC in the U S and or other countries Texas Instruments BrilliantColor and DLP are trademarks of Texas Instruments Blu ray is a trademark of the...

Page 3: ...ber 1013576 Failure to do so could result in injury if the unit detaches from the wall l Ensure that any cables extending across the floor to your SMART product are properly bundled and marked to avoid a trip hazard l Ensure that all cabling on the wall is properly secured l Do not stare directly into the projector s beam of light l Do not puncture crush heat or disassemble the pen battery expose ...

Page 4: ... radiation do not turn on the system before installing the touch detection module When installation is complete you are unable to access the lasers and you can safely turn the system on l In accordance with IEC60825 1 2007 international regulations do not view the red laser beam directly with optical instruments such as a magnifying lens l The following comprise the diode specifications for the la...

Page 5: ...rojector 20 Chapter 3 Using your projector 23 How your projector works 23 Interacting with your computer 24 Using the remote control 24 Focusing the image 25 Adjusting the image 26 Using your interactive pen 26 Chapter 4 Using the XCP 31 Connecting the XCP to the projector 32 Connecting the XCP adapters to the XCP 35 XCP input connections 36 Using the XCP projector controls 37 Using the SMART GoWi...

Page 6: ... issues 67 Troubleshooting projector errors 69 Troubleshooting audio issues 71 Troubleshooting XCP issues 72 Locating the serial number 73 Accessing the service menu 73 Appendix A Remotely managing your projector 75 Accessing web page management 75 Home 76 Control panel 76 Network settings 77 E mail alerts 79 Password settings 79 Simple Network Management Protocol SNMP 80 Appendix B Connecting you...

Page 7: ...ve video format 119 Video format compatibility 120 HD and SD signal format compatibility 122 Connecting peripheral sources and outputs 124 Appendix E Hardware environmental compliance 125 Waste Electrical and Electronic Equipment and Battery regulations WEEE and Battery Directives 125 Batteries 125 Mercury 125 More information 125 Index 127 ...

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Page 9: ...unting kit 6 XCP adapters 6 The LightRaise interactive projectors are wall mounted short throw projectors that transform any wall or dry erase whiteboard into an interactive surface The LightRaise interactive projectors provide touch and pen enabled input enabling two users to simultaneously write draw and manipulate content in SMART Notebook collaborative learning software or SMART Meeting Pro so...

Page 10: ...ction that enables two people to draw gesture and manipulate content on the surface at the same time The interactive surface can be touched simultaneously by a combination of fingers and pens HD ready wide screen 2500 lumens maximum resolution supported 1080p HD ready 3000 lumens maximum resolution supported 1080p NTSC NTSC 4 43 PAL PAL N PAL M and SECAM video system compatibility HDTV 720p and 10...

Page 11: ...om Touch Detection Module TDM The TDM mounts on the wall by attaching to the wall plate and enables your system to differentiate between finger touch and pen touch When it s installed and aligned you can write with a pen and move objects with a finger at the same time on the interactive surface The TDM provides a range of adjustments to accommodate varying projection surface thicknesses It also in...

Page 12: ...and one pen The SLR60wi2 model supports four touch interaction which enables two people to draw and manipulate content on the surface at the same time The interactive surface can be touched simultaneously by a combination of fingers and pens Features of the interactive pens include the following l Active tip switch l Power switch l Pen automatically turns off when not in use to prolong battery lif...

Page 13: ...isplayLink drivers on your computer from the CD included with the XCP See Installing DisplayLink drivers for the XCP on page 19 The XCP can be mounted on the wall beside the projected image giving you a more convenient location to access input ports and basic operation controls of your interactive projector You can connect a single USB cable to the SMART Connect port for an all in one audio video ...

Page 14: ...ypes XCP adapters You can connect a VGA or an HDMI cable to the XCP and your computer if you purchase the appropriate adapter Adapter Function VGA USB adapter Connects a VGA video source and has a separate USB connector for data and audio HDMI USB adapter Connects an HDMI video source and has a separate USB connector for data and audio To connect the XCP adapters to your computer see Connecting th...

Page 15: ...allation guide and mounting template that came with your LightRaise interactive projector for information on installing your projector You can access these documents by visiting the LightRaise support page at smarttech com support This chapter provides additional details to help you install your projector Choosing a surface Consider what your projection surface is when you re selecting a location ...

Page 16: ... O N Writing on the wall with the interactive pen might cause scratches or damage the wall surface Test the wall surface by writing on it with the pen before you install your projector Choosing a dry erase board surface Consider the following factors when selecting a dry erase board to project your image onto l Install the dry erase board and the projector straight level and plumb to the wall l Se...

Page 17: ... the flatness of a dry erase board 1 Place a six foot carpenter s level horizontally across the dry erase board 2 Locate where the level is furthest away from the board surface and then measure the distance Measure the flatness of the surface on both sides of the dry erase board ...

Page 18: ...mm in all directions optimal finger touch performance will likely be achieved o If the distance is between 5 mm and 10 mm in any direction good to adequate finger touch performance will likely be achieved o If the distance is between 10 mm and 15 mm in any direction it is possible to achieve adequate finger touch performance However there could be issues completing the installation A flatter board...

Page 19: ...r nails protruding from the wall or the dry erase board l Wall protrusions or uneven wall surfaces l Map rails on the wall or the dry erase board N O T E See the LightRaise interactive projector surface evaluation guide smarttech com kb 170402 more information on how to choose a surface Choosing a location SMART includes a mounting template with your projector smarttech com kb 170271 Using this te...

Page 20: ...f available wall space Consider the general height of your user community and ensure they ll be able to touch all areas of the projected surface When determining the size of the projected image ensure there is room to route the cables around the image and space to install the pen holder To determine the height of the projector mounting bracket 1 Measure the width of the available surface space N O...

Page 21: ...59 and select a row in the table that is smaller than your available width and height This determines the installation height of the projector mounting bracket from the top of the projected image I M P O R T A N T You need at least 4 10 2 cm clearance space above the top mounting holes See the LightRaise interactive projectors installation guide smarttech com kb 170271 for more information about c...

Page 22: ...th before you connect them to the projector 2 Connect all the cables to the projector and let them hang loose N O T E See Projector connections on page 16 for more information 3 After you ve connected all the cables connect the power cable to a power outlet 4 Turn on your projector so you can see where the projected image falls 5 Align the image and make other image adjustments necessary before yo...

Page 23: ...e surface between the bottom of the projector mount and the projected image Objects in this area should be moved or removed before you use your projector because they can cause parts of the projected image to lose finger touch function I M P O R T A N T Leave extra space between the cables and the projected image so you can make image adjustments later ...

Page 24: ...ras and high definition sources as well as peripheral device outputs such as a secondary projector or powered speakers l You might need to purchase third party adapters to connect certain peripheral devices l Peripheral devices aren t included l To connect the XCP to the projector see Connecting the XCP to the projector on page 32 l To connect the SMART GoWire cable to the projector see Connecting...

Page 25: ...C H A P T E R 2 Installing your projector 17 smarttech com kb 170295 SLR60wi interactive projectors The following diagram describes the connections available on the SLR60wi interactive projector ...

Page 26: ...C H A P T E R 2 Installing your projector 18 smarttech com kb 170295 SLR60wi2 interactive projectors The following diagram describes the connections available on the SLR60wi2 interactive projector ...

Page 27: ...ailable on the SLR60wi2 SMP interactive projector Installing DisplayLink drivers for the XCP DisplayLink drivers are required to use the SMART Connect USB receptacle on the XCP Install the drivers on the computer connected to the XCP To install DisplayLink drivers Insert the DisplayLink CD that came with the XCP and then follow the on screen instructions ...

Page 28: ...l functionality including multitouch install SMART Meeting Pro software To install SMART Meeting Pro software Go to the URL printed on your SMART Meeting Pro software download card and then follow the on screen instructions Aligning the projector After you install SMART Notebook software or SMART Meeting Pro software you can perform the alignment procedure This procedure must be completed before y...

Page 29: ...ART products found drop down list and then click Next LightRaise interactive projector appears 4 Click Next 5 Click Initial Setup 6 Follow the on screen instructions I M P O R T A N T See Chapter 4 of the LightRaise interactive projector installation guide smarttech com kb 170259 for more information about aligning your system ...

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Page 31: ...ingers The SLR60wi can track up to two fingers or two pens simultaneously The SLR60wi2 can track up four points of contact on the surface enabling two users to draw and gesture The Touch Detection Module TDM located immediately under the projector boom generates a tightly controlled infrared light beam very close to the surface The infrared camera detects the reflection from your finger or the glo...

Page 32: ...d change projector settings Use the Power button on the remote control to put the projector into Standby mode or to turn it on You can also use the Input button on the remote control to switch sources on the projector Number Function Description 1 Input Select a video and audio input source 2 Menu Show or hide the projector menus 3 Left Right Up and Down arrows Change the menu selections and adjus...

Page 33: ...Mute Mute audio 7 Power Turn on the projector or put it into Standby mode 8 Enter Accept the selected mode or option 9 Volume Up Increase audio amplification volume 10 Volume Down Decrease audio amplification volume Focusing the image To focus the projected image use the focus ring located on the projector lens To focus and adjust the image Rotate the focus ring right or left until the image is in...

Page 34: ...Be aware that as you tilt the projector up or lower its mounting boom to raise the image the entire projected image increases or decreases in size especially at the bottom of the projected image l N O T E The center of the image is offset from the center of the mounting bracket with a tolerance of 2 See the LightRaise interactive projectors installation template smarttech com kb 170271 for more in...

Page 35: ... and table describe the components of the interactive pens Component Description 1 On Off switch N O T E You can leave the switch On all the time including when charging The pen automatically turns off when not in use to prolong battery life 2 USB receptacle for charging 3 Access cover 4 Status light 5 Active tip ...

Page 36: ...er during charging l The interactive pen doesn t write while it s charging Writing or drawing with SMART Ink When you connect your computer to your SMART interactive product you can use SMART Ink to write and draw in digital ink over open applications files folders websites and any other open window on your computer SMART Ink includes SMART Ink Notes which enables you to write in digital ink anywh...

Page 37: ...se the interactive pen to select a pen color or tool 3 Write over an open file folder or website with the interactive pen N O T E S l SMART Ink remembers the last ink color or tool you selected When you change the ink color with the interactive pen it doesn t change the ink color you set for finger touch l See the SMART Ink online Help for more information on how to use the software ...

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Page 39: ... connect a single USB cable to the SMART Connect port for an all in one audio video and data connection to your computer The XCP features built in composite connectors as well as a multi pin recessed connector used to connect VGA or HDMI adapters see XCP adapters on page 6 N O T E If you experience poor video quality when using the single USB cable to connect the XCP to your computer you might nee...

Page 40: ...rojector I M P O R T A N T Before using the XCP install the DisplayLink drivers on your computer from the CD included with the XCP N O T E S l The XCP is included with the SLR60wi2 SMP l To connect the XCP adapters to your computer see Connecting the XCP adapters to the XCP on page 35 ...

Page 41: ...C H A P T E R 4 Using the XCP 33 smarttech com kb 170295 SLR60wi interactive projectors The following diagram describes the connectors of the XCP harness cable on the SLR60wi interactive projector ...

Page 42: ...C H A P T E R 4 Using the XCP 34 smarttech com kb 170295 SLR60wi2 interactive projectors The following diagram describes the connectors of the XCP harness cable on the SLR60wi2 interactive projector ...

Page 43: ...he appropriate adapter to connect your computer to the XCP N O T E When using XCP adapters DisplayLink drivers are not required as the video signal goes through the video cable To connect an adapter to the XCP 1 On the XCP slide the receptacle door up to access the recessed multi pin receptacle 2 Connect the adapter to the multi pin receptacle 3 Connect a video cable and a USB cable to the adapter...

Page 44: ...door up See the XCP to LightRaise interactive projector quick connect guide smarttech com kb 170431 for more information on how to connect the XCP adapters 2 SMART Connect port for connecting audio video and data to your computer with a single USB B cable 3 RCA composite video input jack and RCA composite audio input and output jacks 4 4 pin receptacle for third party room control system 5 Reset b...

Page 45: ...tor status on page 60 2 Volume slider Tap tap and hold or swipe the Volume slider to increase and decrease the volume The slider brightens as you increase the volume 3 Volume mute Tap the Volume mute button to mute the audio from the built in projector speakers The button turns amber when activated 4 A V mute Tap the A V mute button to freeze the current image and mute the audio presented by the p...

Page 46: ...ows l If no adapter is connected the SMART Connect or composite input modes are available l If the optional VGA USB adapter is connected the VGA and composite input modes are available l If the optional HDMI USB adapter is connected the HDMI and composite input modes are available Using the SMART GoWire cable with the XCP You can use the SMART GoWire cable with the XCP See Connecting the SMART GoW...

Page 47: ...B cable to the projector or through the XCP The SMART GoWire cable enables you to have touch control of your laptop and use SMART Meeting Pro PE software without installing the software on your laptop A SMART GoWire cable is included with SLR60wi2 SMP interactive projectors For more information see SMART GoWire auto launch cable for business illustrated installation instructions smarttech com kb 1...

Page 48: ...software on your laptop for five minutes and then the software closes 4 Select Start SMART Meeting Pro SMART Meeting Pro PE software starts You have touch control of your laptop and can use SMART Meeting Pro PE software while your laptop is connected to the SMART GoWire cable Connecting the SMART GoWire cable to the XCP To connect a SMART GoWire cable to the XCP I M P O R T A N T Before you use th...

Page 49: ...or through a USB cable you have access to SMART Meeting Pro PE software on your laptop for five minutes and then the software closes 3 Select Start SMART Meeting Pro SMART Meeting Pro PE software starts You have touch control of your laptop and can use SMART Meeting Pro PE software while your laptop is connected to the SMART GoWire cable If you don t want to use a USB cable for an all in one audio...

Page 50: ...ss the recessed multi pin receptacle 2 Connect the adapter to the multi pin receptacle 3 Connect a video cable from the adapter to the laptop 4 Connect a USB cable from the adapter to the SMART GoWire cable s USB A receptacle 5 Connect the SMART GoWire cable s USB connector to your laptop The AutoPlay dialog box appears I M P O R T A N T If the SMART GoWire cable is not connected to your laptop yo...

Page 51: ... cable 43 smarttech com kb 170295 6 Select Start SMART Meeting Pro SMART Meeting Pro PE software starts You have touch control of your laptop and can use SMART Meeting Pro PE software while your laptop is connected to the SMART GoWire cable ...

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Page 53: ... damage to your projector and also how to replace parts Replacing the remote control battery Follow this procedure to replace the remote control battery W A R N I N G l Reduce the risk associated with a leaking battery in the projector s remote control by following these practices o Use only the specified type of coin cell battery o Orient the battery s positive and negative terminals according to...

Page 54: ...lease on the left side of the battery holder and pull the battery holder completely out of the remote control 2 Remove the old battery from the battery holder and replace it with a CR2025 coin cell battery I M P O R T A N T Align the positive and negative signs on the battery terminals with the correct signs on the battery holder 3 Insert the battery holder into the remote control 4 Recycle or dis...

Page 55: ...ns on the battery holder 3 Replace the battery door on the CAT 4 Recycle or dispose of the old battery properly Cleaning the projector and accessories W A R N I N G Cleaning a wall mounted projector can result in a fall or injury Use caution when climbing a ladder and consider removing the projector from its wall mounting bracket to clean it C A U T I O N l Never touch the mirror with your hands o...

Page 56: ...ils l Do not use abrasive cleaners waxes or solvents When cleaning the projector s mirror and lens l Use a bellows bulb or air blower bulb commonly found in audio visual supply stores to blow off dust Never touch the mirror or the lens with your bare hands or a brush l If wiping the mirror or the lens is unavoidable wear protective gloves and gather the cleaning cloth into a ball Gently run the cl...

Page 57: ...r removing the interactive projector from the wall mount bracket to replace the lamp module l Uncovering the lamp while the interactive projector is mounted on the wall mount bracket can lead to product damage or personal injury from falling pieces of glass if the lamp is broken l When replacing the interactive projector lamp module o Put the interactive projector into Standby mode and wait 30 min...

Page 58: ... displays solid green press the Power button twice on the remote control to put the projector into Standby mode 2 Wait at least 30 minutes for the projector to cool down 3 Disconnect the power cable from the projector 4 Use the Phillips screwdriver to loosen the captive screw on the side of the projector and then remove the lamp cover N O T E Don t try to remove this screw Captive screws can t be ...

Page 59: ...en the captive screw on the lamp module and disconnect the lamp module s power plug Use the handle on the lamp module to gently slide the lamp module out and remove it from the projector 7 Put the old lamp module in a secure container and handle it gently until you recycle or dispose of it I M P O R T A N T Recycle or dispose of the lamp module according to your local waste authority ...

Page 60: ...the slot carefully replace the lamp cover and then tighten the captive screw To finish the projector lamp module installation 1 Connect the projector power cable to the wall outlet and then turn on the projector 2 Press the Power button once on the remote control or XCP to confirm that the projector is operating and that the lamp module is correctly installed 3 Adjust the projector image if necess...

Page 61: ...emove the old lamp module 1 Press the Power button twice on the remote control or the XCP to put the projector into Standby mode 2 Wait at least 30 minutes for the projector to cool down 3 Disconnect the power cable from the projector 4 Use the Phillips screwdriver to loosen the two captive screws N O T E Don t try to remove these screws Captive screws can t be removed only loosened ...

Page 62: ...or 54 smarttech com kb 170295 5 Use a Phillips screwdriver to loosen the two captive screws at the top of the lamp module and gently remove the lamp module N O T E Don t try to remove these screws Captive screws can t be removed only loosened ...

Page 63: ...ce the lamp module into the projector easily without applying much force 3 Use the Phillips screwdriver to secure the captive screws I M P O R T A N T Do not over tighten the screws 4 Replace the lamp cover 5 Use the Phillips screwdriver to secure the captive screws I M P O R T A N T Do not over tighten the screws 6 Connect the power cable to the wall outlet 7 Press the Power button once on the re...

Page 64: ... if they ve been deactivated see E mail alerts on page 79 and Control panel on page 76 Resetting the lamp hours After you replace the lamp module you need to access the projector service menu and reset the lamp hours To prevent accidental errors only a system administrator should perform this procedure N O T E Always reset the lamp hours after you replace the lamp because lamp service reminders ar...

Page 65: ...t the lamp hours unless you have just replaced the lamp module Resetting the lamp hours on an old lamp can damage your projector as a result of lamp failure N O T E You re unable to reset the Display Hour value because it s the running total of hours the projector has been in use 3 Press the Menu button on the remote control The Settings menu appears 4 Select to confirm that Lamp Hour is reset to ...

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Page 67: ... issues 67 Loss of signal 67 Partial scrolling or incorrectly displayed image 68 Unstable or flickering image 68 Unaligned projected image 69 Troubleshooting projector errors 69 Your projector stops responding 70 The Projector Overheated Fan Failure or Color Wheel Failure message appears 70 The Lamp Failure message appears 70 The projector Power and Service lights are off 71 Troubleshooting audio ...

Page 68: ...deo input from the computer is not connected to the projector Select the correct video input OR The A V mute is activated Try pressing the Hide button on the remote control If you purchased an XCP try pressing the A V mute button OR There s an issue with the projected image see Troubleshooting image issues on page 67 Solid amber Flashing red None There s an issue with the projector lamp See The La...

Page 69: ...tem drivers are running You might have single touch only depending on your operating system N O T E If you install SMART Product Drivers you have full multitouch interactivity You can also use the Connection Wizard to check the status of your projector connection and to troubleshoot your projector see Troubleshooting your SMART product with the Connection Wizard on page 64 Flashing amber red No to...

Page 70: ...ged and ready to use Solid amber Full control Pen requires charging Flashing amber None Pen is charging Off None Pen is in Sleep mode Pick up the pen and start using it to bring it out of Sleep mode Off None The pen is turned off Turn the switch to the On position see Interactive pen components on page 27 for the location of the On Off switch Error states Solid red None A pen error was detected on...

Page 71: ...tact with the surface and ready to use Off The CAT is turned off Turn the switch to the On position Off The battery needs to be replaced see Replacing the CAT battery on page 47 Off Your surface isn t flat enough to activate the CAT see Choosing a surface on page 7 Determining XCP status The XCP has one projector status light and two active input lights Projector status light The XCP Power button ...

Page 72: ...w appears o If your projector is connected to your computer and working the following text appears The SMART Board interactive whiteboard is working properly o If your projector isn t connected to your computer the following text appears No SMART Boards are connected 2 Select Connection Wizard N O T E If the SMART Settings window indicates your projector is working properly see Troubleshooting int...

Page 73: ...re installed see Installing SMART Notebook software on page 20 Troubleshooting finger touch issues If you re experiencing issues with finger touch you can troubleshoot the following common issues Finger touch issues To resolve common finger touch issues complete the following tasks N O T E Finger touch is disabled until the alignment process is completed for the first time l Ensure that the TDM is...

Page 74: ... of the projector mount and the projected image Objects in this area should be moved or removed before you use your projector as they can cause parts of the projected image to lose finger touch function l Examples of common obstructions to watch out for include o Cables or wires that hang into the projected image o Screws or nails protruding from the wall or the dry erase board o Wall protrusions ...

Page 75: ...th the image you can troubleshoot the following common issues l Ensure the computer or other video source is on and set to display a resolution and refresh rate supported by the projector see Video format compatibility on page 120 Use the projector s native resolution 1280 800 for the best results l Ensure the video source is properly connected to the projector l Press the Input Select button on t...

Page 76: ...sion of operating system and your system preferences To resolve a partial scrolling or incorrectly displayed image 1 Select Start Control Panel 2 Double click Display The Display Properties window appears 3 Click the Settings tab 4 Click Advanced and then click the Monitor tab 5 Verify that the screen refresh rate is 60 Hz Unstable or flickering image If the projector s image is unstable or flicke...

Page 77: ...ll that has obstructions or if you swivel the projector greater than 2 from its vertical center line as indicated in the LightRaise interactive projector mounting template smarttech com kb 170271 The projector image can slip if the projector is moved often or installed in a location prone to vibration such as next to a heavy door Follow these precautions to help prevent the image from becoming una...

Page 78: ...wheel issue To resolve the Projector Overheated Fan Failure or Color Wheel Failure error 1 Put the projector into Standby mode and then wait 30 minutes for it to cool down 2 If your room is hot lower the temperature if possible 3 Ensure that nothing is blocking the projector s air intake and exhaust 4 Disconnect the power cable from the power outlet and then wait at least 60 seconds 5 Connect the ...

Page 79: ... a power outage or a power surge l A circuit breaker or a safety switch was tripped l The projector isn t connected to the power source l The projector has an internal problem To resolve the unlit projector Power and Service lights issue 1 Check the power source and then make sure that all cables are connected 2 Confirm that the projector is connected to an active power outlet 3 Make sure the pins...

Page 80: ...P issues If you re experiencing issues with the XCP you can troubleshoot the following common issues Issue Related troubleshooting There s no video signal when you re using a USB cable l Ensure that the DisplayLink drivers are installed on your computer l Ensure that the XCP is properly connected to the projector see Connecting the XCP to the projector on page 32 l Ensure that the USB cable isn t ...

Page 81: ...0wi serial number location SLR60wi2 serial number location Accessing the service menu C A U T I O N l To prevent tampering or unintentional changes only system administrators should access the service menu Do not share the service menu access code with casual users of your projector l Do not adjust any settings in the service menu other than those listed in this guide Changing other settings can d...

Page 82: ...2 Scroll to Password Get and then press Enter on the remote control The password appears on the screen 3 Write down the password 4 Scroll to Exit and then press Enter on the remote control to exit the projector service menu Resetting the projector At some point during troubleshooting you might need to reset all projector settings I M P O R T A N T This action is irreversible To reset all projector...

Page 83: ...your projector and enable the network functions in the on screen display OSD menu see N O T E You can view the projector s IP address by accessing the projector s Network Settings menu see Network settings on page 77 To use the management web page 1 Start your Internet browser 2 Type the projector s network IP address in the address bar and then press ENTER The LightRaise Projector Settings window...

Page 84: ...ll Projector Defaults Returns projector settings to default values or refreshes the current settings Select Submit or Refresh I M P O R T A N T The Submit option is irreversible resets all values and turns off network communication features Closed Captioning Turns off the closed captioning feature or sets the closed captioning language to CC1 or CC2 Typically CC1 displays U S English subtitles whi...

Page 85: ...ou select the HDMI input Composite Assigns an alternative name to your Composite video input which appears when you select the Composite video input Emergency Alert Turns the on screen alert broadcast message on or off When enabled this message displays over the current projected image Alarm Message Displays an on screen emergency notification message maximum 60 characters Network settings This me...

Page 86: ... allows you to set the contact name or number for projector support maximum 16 characters SNMP Turns the Simple Network Management Protocol SNMP agent on or off Read Only Community Sets a password that is required for each SNMP get request to the device N O T E The default password for Read Only Community is Public Read Write Community Sets a password that is required for each SNMP set request to ...

Page 87: ...user name Password Displays or allows you to set the SMTP server password Alert Condition Sends e mail alerts whenever Lamp Warning Low Lamp Life Temperature Warning and Fan Lock conditions occur Select the settings you want and then click Submit N O T E The projector sends an alert e mail SMART Alert to your e mail address Click E mail Alert Test to confirm that your e mail address and SMTP serve...

Page 88: ... menu on page 73 to set the projector setting to factory defaults Simple Network Management Protocol SNMP Your projector supports a list of SNMP commands as described in the management information base MIB file You can download this file by browsing to smarttech com software and clicking the MIB files link in the Hardware section for the LightRaise interactive projector The SNMP agent supports SNM...

Page 89: ...r or room control system to the DB9 room control serial interface of your projector you can select video inputs start or shut down your projector and request information such as projector lamp use current settings and network addresses This chapter documents the projector programming commands Serial interface settings The projector communicates over an RS232 interface and the wiring is as per the ...

Page 90: ...ands with a carriage return l All responses from the projector are terminated with a command prompt Wait until you receive the command prompt indicating that the system is ready for another command before you proceed l The room control feature of the projector is always on To configure your computer s serial interface 1 Turn on your computer and then start your serial communications program or ter...

Page 91: ...see a list of valid commands in the projector s current power state type and press ENTER I M P O R T A N T l When entering commands ensure there is a 10 millisecond delay between characters for reliable operation l Type commands exactly as they appear in the left column of the tables with the proper value or setting in the center column N O T E S l Send a command only after the projector sends a c...

Page 92: ...d all adjustment values must equal a number within the command target range See the following examples for adjusting projector brightness of the current source get brightness brightness 55 set brightness 65 brightness 65 set brightness 5 brightness 70 set brightness 15 brightness 55 Video source specification values You can use the source input field described in Source selection controls on page ...

Page 93: ...s in Standby mode Command Response on powerstate field off powerstate field off now powerstate field get powerstate powerstate field The following table describes the power state commands Command Description on Turns on the projector off Starts the shutdown process A dialog box appears on the projected image with the message Press Power Button to Turn off Projector You must send a second Off comma...

Page 94: ...tion settings Command Response Available in Standby mode get input input current selected projector source input Yes get videoinputs videoinputs list of available projector source inputs Yes The following command controls the source selection settings Command Command target range Response set input target vga1 Composite HDMI Next None input target The following table describes the source selection...

Page 95: ...king setting get degamma degamma current degamma setting get red red current red color setting get green green current green color setting get blue blue current blue color setting get cyan cyan current cyan color setting get magenta magenta current magenta color setting get yellow yellow current yellow color setting get videofreeze videofreeze current video freeze setting get videomute videomute c...

Page 96: ...to 100 blue value set cyan value 0 to 100 cyan value set magenta value 0 to 100 magenta value set yellow value 0 to 100 yellow value set videofreeze target on off videofreeze target set videomute target on off videomute target set displayhide target normal frozen muted next displayhide target Additional VGA source controls Your VGA source supports all the general source controls described in Gener...

Page 97: ...he projector to your external audio system not included Audio output controls aren t defined by the video source These settings are unavailable when the projector is in Standby mode These commands inform you of the current audio output settings Command Response get volume volume current volume setting get micvolume micvolume current microphone volume setting get mute mute current mute setting get ...

Page 98: ...S English subtitles while cc2 displays other regional languages such as French or Spanish depending on television channel or media setup Network controls These commands control your projector s network status and settings These settings are located in the OSD menu and are available even when the projector is in Standby mode You must locally set the network commands to on for the network abilities ...

Page 99: ...System controls These commands enable you to switch system settings and access system information These commands inform you of the current system settings These commands are unavailable when the projector is in Standby mode Command Response get cppower cppower current XCP power setting get autosignal autosignal current auto signal detection setting get lampreminder lampreminder current lamp remind...

Page 100: ...ng These commands inform you of the current system settings These commands are available even when the projector is in Standby mode Command Response get lamphrs lamphrs current lamp hours of operation get syshrs syshrs current projector hours of operation get fwvertouch fwvertouch current touch detection module firmware get fwverddp fwverddp current projector firmware version get fwvernet fwvernet...

Page 101: ...alue 0 to 240 autopoweroff value set zoom value 0 to 30 zoom value set projectorid value 0 to 99 projectorid value set hposition value 0 to 100 hposition value set vposition value 5 to 5 vposition value set aspectratio target fill match 16 9 aspectratio target set projectionmode target front ceiling rear rear ceiling projectionmode target set startupscreen target smart usercapture preview startups...

Page 102: ...rman Greek Spanish Spain Spanish Mexico SLR60wi only French France Hungarian SLR60wi only Indian SLR60wi2 only Italian Japanese Korean SLR60wi2 only Malay SLR60wi only Norwegian SLR60wi2 only Polish Portuguese Brazil Portuguese Portugal Russian Slovenian SLR60wi only Swedish SLR60wi2 only Turkey SLR60wi only Ukrainian SLR60wi only language target set groupname description Enter a descriptor no mor...

Page 103: ...scription set emergencyalertmsg description Enter a descriptor no more than 60 characters long emergencyalertmsg description set emergencyalert target on off emergencyalert target These commands control the current system settings These commands are available when the projector is in Standby mode and when it is on Command Command target range Response set restoredefaults none restoredefaults done ...

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Page 105: ...a substitute for the remote control Adjusting SLR60wi interactive projector settings The remote control s Menu button enables you to access the on screen display OSD menu to adjust the projector settings I M P O R T A N T There are no projector menu options on the XCP Keep your remote control in a safe place such as the pen holder because the XCP is not a substitute for the remote control N O T E ...

Page 106: ...straighten the vertical lines of the image Brightness Adjusts projector brightness from 0 to 100 The default is 50 Contrast Adjusts the difference between the lightest and darkest parts of the image from 0 to 100 The default is 50 Saturation Adjusts the image from black and white to saturated color from 0 to 100 The default is 50 Sharpness Adjusts projected image sharpness from 0 to 31 The default...

Page 107: ...es to VGA inputs only and is useful in situations where the source video is cut off I M P O R T A N T l Do not adjust this setting unless advised to by SMART Support l Adjust this setting only after you make all physical image adjustments White Peaking Adjusts the image color brightness while providing more vibrant colors in increments from 0 to 10 The default is 10 A value closer to 0 creates a n...

Page 108: ...e the projector s audio output and then increase or decrease the volume the volume is restored automatically You can prevent this from happening by disabling the Line Out above Advanced Opens the Advanced Audio sub menu where you can enable and disable the microphone input and the speaker output for each display mode Further details in the following rows Advanced Audio sub menu VGA1 Mic Enables or...

Page 109: ...fault is On Select On to have the projector continuously switch inputs until it finds an active video source Select Off to manually select the input source Lamp Reminder Turns the lamp replacement reminder On or Off The default is On This reminder appears 100 hours before the recommended lamp replacement Lamp Mode Adjusts lamp brightness to Standard or Economy The default is Standard which display...

Page 110: ...t is 120 minutes The timer begins to count down when the projector no longer receives a video signal When the timer finishes the projector enters Standby mode Select 0 to turn off the timer Zoom Adjusts the zoom to the center of the image in or out from 0 to 30 The default is 0 Zooming in cuts off the outer edges of the source video I M P O R T A N T SMART recommends you leave Zoom at the default ...

Page 111: ...e aspect ratio Match Input scales to fill the space at the native aspect ratio As a result unused space could appear along the top and bottom edges of the screen letterbox format or along the left and right edges of the screen pillarbox format 16 9 displays the source video in 16 9 aspect ratio As a result unused space appears along the top and bottom edges of the screen This is recommended for us...

Page 112: ...ed the next time the Startup Screen displays The capture can take up to one minute depending on the complexity of the background graphic Preview Startup Screen enables you to preview the default or captured startup screen Test Screen Opens the Test Screen sub menu where you can select the type of screen test Display Grid Display Multi Square Pattern Display Checkerboard 1 Display Checkerboard 2 or...

Page 113: ...us Connected Disconnected or Off DHCP Displays the status of the network s Dynamic Host Control Protocol DHCP as On or Off The default is Off Password Reminder E mails the network password to the e mail recipient See Remotely managing your projector on page 75 to set up a destination e mail address IP Address Displays the projector s current IP address in values between 0 0 0 0 and 255 255 255 255...

Page 114: ...nt features see Remotely managing your projector on page 75 Location Displays the projector s location as set by an administrator maximum 16 characters You can set the projector s location using the remote management features see Remotely managing your projector on page 75 Contact Displays the contact e mail address for projector support as set by an administrator maximum 32 characters You can set...

Page 115: ...source signal this setting displays the last known source signal resolution and refresh rate Firmware Version Displays the projector s digital display processor DDP firmware version in x x x x format Network Version Displays the projector s network communications processor firmware version in x x x x format Touch Version Displays the projector s touch processor firmware version in x x x x format M...

Page 116: ...is 50 Saturation Adjusts the image from black and white to saturated color from 0 to 100 The default is 50 This setting applies to Composite inputs only Sharpness Adjusts projected image sharpness from 0 to 31 The default is 16 This setting applies to Composite inputs only Tint Adjusts the image color balance of red and green from 0 to 100 The default is 50 This setting applies to Composite inputs...

Page 117: ... applies to VGA inputs only and is useful in situations where the source video is cut off I M P O R T A N T l Do not adjust this setting unless advised to by SMART Support l Adjust this setting only after you make all physical image adjustments White Peaking Adjusts the image color brightness while providing more vibrant colors in increments from 0 to 10 The default is 10 A value closer to 0 creat...

Page 118: ...o output mute function On or Off The default is Off If you mute the projector s audio output and then increase or decrease the volume the volume is restored automatically You can prevent this from happening by disabling the Line Out above Closed Captioning Turns closed captioning On or Off The default is Off Closed Captioning Language Choose CC1 or CC2 Typically CC1 displays U S English subtitles ...

Page 119: ...ne is too sensitive Change the setting to Off if you want to apply Microphone Boost Exit Closes the Advanced Audio sub menu Operational Settings menu Control Panel Applies power to the DIN7 DIN4 and DB9 ports for XCP control panel power The default is Off Auto Signal Detect Enables or disables signal searching of input connectors The default is On Select On to have the projector continuously switc...

Page 120: ...nutes The timer begins to count down when the projector no longer receives a video signal When the timer finishes the projector enters Standby mode Select 0 to turn off the timer Keystone Adjusts image keystone distortions caused by movement of the projector The default is 0 The keystone can be adjusted from 15 to 15 I M P O R T A N T Use this setting only after you make all physical image alignme...

Page 121: ...t Fill Screen produces an image that fills the entire screen by stretching and scaling the source video to match the projector s native aspect ratio Match Input scales to fill the space at the native aspect ratio As a result unused space could appear along the top and bottom edges of the screen letterbox format or along the left and right edges of the screen pillarbox format 16 9 displays the sour...

Page 122: ... projected image The captured image is displayed the next time the Startup Screen displays The capture can take up to one minute depending on the complexity of the background graphic Preview Startup Screen enables you to preview the default or captured startup screen Default Opens the Default sub menu where you can reset projector settings to their default values If you press ENTER on the remote c...

Page 123: ...gement feature see Remotely managing your projector on page 75 Subnet Mask Displays the projector s subnet mask number in values between 0 0 0 0 and 255 255 255 255 Gateway Displays the projector s default network gateway in values between 0 0 0 0 and 255 255 255 255 DNS Displays the projector s primary domain name number in values between 0 0 0 0 and 255 255 255 255 MAC Address Displays the proje...

Page 124: ...al Czech Danish Dutch Netherlands Finnish French France German Greek Hindi Italian Japanese Korean Norwegian Polish Portuguese Brazil Portuguese Portugal Russian Spanish Spain Swedish Projector Information menu Lamp Hours Displays the current number of lamp usage hours from 0 to 5000 hours from when it was last reset Always reset the lamp hours after you replace a lamp because lamp service reminde...

Page 125: ...splay processor DDP firmware version in x x x x format MPU Version Displays the projector s microprocessor unit MPU firmware version in x x x x format Network Version Displays the projector s network communications processor firmware version in x x x x format Model Number Displays the projector s model number Serial Number Displays the projector s serial number ...

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Page 127: ...evices N O T E The 16 9 on screen display OSD menu setting delivers all video modes with black bands along the top and bottom edges of the screen The Match Input OSD setting might deliver video modes with black bands along the top and bottom or the left and right edges of the screen depending on the input resolution Native video format SLR60wi The following table lists the native VESA RGB video fo...

Page 128: ...les the image to fit one of the following aspect ratios o Fill The full size of the projection area is used o Match Input The aspect ratio of the input source is used o 16 9 The aspect ratio 16 9 Letterbox is used SLR60wi Resolution Mode Aspect ratio Refresh rate Hz Match input appearance 640 480 VGA 60 4 3 59 94 Pillarbox 640 480 VGA 72 4 3 72 809 Pillarbox 640 480 VGA 75 4 3 75 Pillarbox 640 480...

Page 129: ...4 Pillarbox 1360 x 768 1360 x 768 60 16 9 59 848 Letterbox 1600 1200 UXGA 4 3 60 Pillarbox 1680 X 1050 1680 x 1050 50 16 10 49 974 Full screen 1680 X 1050 1680 x 1050 60 16 10 59 954 Full screen 1920 x 1080 HD 1080 16 9 60 Letterbox SLR60wi2 Resolution Mode Aspect ratio Refresh rate Hz Match Input appearance 16 10 aspect ratio mode Match Input appearance 16 9 aspect ratio mode 720 400 720 400_85 9...

Page 130: ... 70 069 Pillarbox Pillarbox 1024 768 XGA 75 4 3 75 029 Pillarbox Pillarbox 1024 768 XGA 85 4 3 84 997 Pillarbox Pillarbox 1024 768 MAC 19 4 3 74 7 Pillarbox Pillarbox 1152 864 SXGA 75 4 3 75 Pillarbox Pillarbox 1280 768 WXGA 60 1 67 1 60 Letterbox Pillarbox 1280 960 Quad VGA 60 4 3 60 Pillarbox Pillarbox 1280 960 Quad VGA 85 4 3 85 002 Pillarbox Pillarbox 1280 960 SXGA3 60 5 4 60 02 Pillarbox Pill...

Page 131: ...y 16 9 Letterbox SLR60wi2 Signal format Aspect ratio Match Input appearance 16 10 aspect ratio mode Match Input appearance 16 9 aspect ratio mode NTSC 4 3 PAL 4 3 SECAM 4 3 PAL M 4 3 PAL N 4 3 PAL 60 4 3 NTSC 4 43 4 3 480i 525i 4 3 Pillarbox Pillarbox 480p 525p 4 3 Pillarbox Pillarbox 576i 625i 5 4 Pillarbox Pillarbox 576p 625p 5 4 Pillarbox Pillarbox 720p 750p 16 9 Letterbox Full screen 1080i 112...

Page 132: ...ctorand the peripheral device you want to connect Make sure each cable is long enough has plenty of slack and can be placed safely in your room without presenting a trip hazard To connect a peripheral source or output to your projector 1 Connect your peripheral device s input cables to the projector see Projector connections on page 16 or the XCP see XCP input connections on page 36 2 Switch input...

Page 133: ... out wheeled bin symbol indicates that products should be disposed of in the appropriate recycling stream and not as regular waste Batteries The pen contains a lithium ion battery The remote and the CAT contains a lithium CR2025 coin cell battery The CAT contains a lithium CR2032 coin cell battery Recycle or dispose of batteries properly Perchlorate material Contains perchlorate material Special h...

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Page 135: ... 90 DNS 78 91 E e mail alerts 79 emergency alerts 77 F fans 70 77 Features 2 G GoWire 39 40 H HDMI connections 77 86 height 12 I image resolving issues with 67 input selection 86 installation choosing a height 12 choosing a location 11 choosing a surface 7 routing the cables 14 Installing 7 Interactive projector 2 IP address 77 90 L lamp module resolving issues with 70 light sources 11 LightRaise ...

Page 136: ...jector displaying the name of 78 Projector boom 3 projector controls 37 R refresh rates 119 Remote control 5 S SMTP 79 subnet mask 77 90 surface 7 Surface obstructions 11 T Touch Detection Module TDM 3 trap destination address 78 U USB charger 4 V VGA connections 77 86 88 volume control 89 W Wall mounting kit 6 Wall protrusions 11 WEEE and Battery Directives 125 X XCP 36 101 111 XCP adapters 6 XCP...

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Page 138: ...SMART Technologies smarttech com support smarttech com contactsupport smarttech com kb 170295 ...

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SMART LightRaise SLR60wi, User Manual

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