SMART LightRaise SLR60wi, User Manual

Page: 70 / 138

C H A P T E R 7
Troubleshooting your projector
62 smarttech.com/kb/170295
TDM
status
light Touch
interaction Status and related troubleshooting
Solid red No touch Connect the Touch USB cable.
Flashing
red/amber No touch Hardware fault. Turn the projector off and then on again. Contact
smarttech.com/contactsupport if the issue continues.
Determining interactive pen status
The interactive pens each have one tri-colored status light. Use the table below to determine the
status of the pens.
Pen
status
light
Touch interaction Status and related troubleshooting
Normal operating states
Solid
green Full control
Pen is charged and ready to use.
Solid
amber Full control
Pen requires charging.
Flashing
amber None
Pen is charging.
Off None
Pen is in Sleep mode. Pick up the pen and start using it to
bring it out of Sleep mode.
Off None The pen is turned off. Turn the switch to the On position
(see Interactive pen components on page 27 for the location
of the On/Off switch).
Error states
Solid
red None A pen error was detected on startup and the pen isn’t
operational.
1. Turn the pen off and then on again (see
Interactive pen
components on page 27 for the location of the switch).
2. Charge the pen with the USB charger (see
Charging
the interactive pen on page 28).
3. Contact
smarttech.com/contactsupport if the issue
continues.
Off None The pen battery is fully discharged. Charge the pen with the
USB charger (see Charging the interactive pen on page 28).