Manual
Door Monitoring Cylinder
65 / 72
SimonsVoss
4 | Maintenance
4.3 Error diagnosis
Symptom
Cause
Solution
Fastening screw
cannot be fully
tightened
Fastening screw too
long
Remeasure backset.
Order fastening screw
according to backset
size
You must not shorten
the fastening screw
under any
circumstances. This
will permanently
damage the sensor
Fastening screw does
not grip when turned
Fastening screw too
short
Remeasure backset
Order fastening screw
according to backset
size
Door status is not
shown in LSM
Connection between
cylinder and LSM is
malfunctioning
Check whether the
error also occurs
when the cam bit
rotates. If it does, the
connection is
malfunctioning.
Check network
Is the cylinder
(network cover)
integrated into the
network?
Check that the signal
strength is at least
70 dB
Magnetic field around
fastening screw
sensor too weak
The sensor does not
detect the magnetic
field if it is too weak
Affix additional
magnetic plate
Reduce gap between
door and frame
Magnetic field around
fastening screw
sensor too strong
The sensor
overreaches if the
magnetic field too
strong
Remove magnet plate
Increase gap between
door and frame