Schweitzer Engineering Laboratories SEL-167D, Instruction Manual

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Standard Product Warranty – Ten Years
D
EFINITION OF
T
ERMS
Product:
All items manufactured by SEL that are sold to a customer.
New Product: A product manufactured by SEL that is sold for the first time.
Customer: An end-user of the product.
N
EW
P
RODUCT
W
ARRANTY
All new products sold to customers are warranted against defects in design, materials, and
workmanship for a period of ten (10) years from the date of first retail delivery to a customer. If
it is determined that the new product defect is covered under this warranty, SEL will repair,
replace, or substitute an identical unit at its own discretion to the customer at no charge.
SEL may, at its own discretion, require the customer to ship the unit back to the factory for
diagnosis before making a determination as to whether it is covered by this warranty. In such
event, SEL may, at its own discretion, decide to provide the customer with a substitute unit which
may be sent to the customer either from the SEL factory or from an authorized representative or
distributor from their inventory.
All expenses related to the shipment of defective units back to SEL or the provision of a
substitute unit to the customer are the responsibility of the customer. This expense may include,
but is not limited to, freight, insurance, Customs clearance, and duties. All expenses related to
the shipment of repaired units back to customers (or the provision of a new unit to the customer)
will be borne by SEL.
P
RODUCT
U
PGRADE
P
OLICY
From time to time, SEL makes product upgrades to add to or enhance the performance of the
products. Customers of a particular product being issued an upgrade will be notified either by
SEL directly or through its authorized representatives or distributors.
Customers who have purchased an annual upgrade policy will receive all upgrades during the
calendar year free of charge. Customers who did not purchase the annual upgrade policy may
purchase each unit upgrade individually. The annual upgrade policy can be purchased at any
time. Regardless of whether the upgrade policy is purchased, SEL will make reasonable efforts
to notify all customesrs of all available upgrades.
SCHWEITZER ENGINEERING LABORATORIES
2350 NE Hopkins Court • Pullman, WA • 99163-5603 • USA
Phone: (509) 332-1890 • Fax: (509) 332-7990
E-mail: info@selinc.com • Internet: www.selinc.com