Ruckus Wireless ZoneDirector 3000, User Manual, Page: 402 / 430

Generating a Debug File
Allowing Users to Measure Their Own Wireless Throughput
402
Ruckus Wireless, Inc.
Generating a Debug File
CAUTION! Do not start this procedure unless asked to do so by technical support
staff.
If requested to generate and save a debug file, follow these steps:
1 Go to Administer > Diagnostics .
2 Select the items under Debug Components as directed by Ruckus technical
support, or check the box next to Debug Components to select all. (If they are
already selected, skip this step.)
3 If you are instructed to save only log information for a specific AP or client, you
can select the check box next to
Debug log per AP’s or client’s mac address ,
then enter the MAC address in the adjacent field.
4 Click Apply to save your settings.
5 In the Save Debug Info section, click Save Debug Info .
6 When the File Download dialog box appears, select Save File , and click OK .
7 When the Save As dialog box appears, pick a convenient destination folder, type
a name for the file, and click Save .
8 When the Download Complete dialog box appears, click Close .
After the file is saved, you can email it to the technical support representative.
NOTE: The debug (or diagnostics) file is encrypted and only Ruckus Wireless
support representatives have the proper tools to decrypt this file
.
Viewing Current System and AP Logs
You can display a list of recent ZoneDirector or AP activity logs from the ZoneDirector
web interface.
To view ZoneDirector system logs:
1 Go to Administer > Diagnostics , and locate the System Logs section.
2 Click the “ Click Here ” link next to “ To show current System logs.. .”. The log data
is displayed in the text box beneath the link.
3 Click the Save System Log button to save the log as a compressed .tar file.
To view AP logs: