Ruckus Wireless ZoneDirector 3000, User Manual, Page: 391 / 430

Fixing User Connections
ZoneDirector 9.8 User Guide, 800-70599-001 Rev B
391
Fixing User Connections
If any of your users report problematic connections to the WLAN, the following
debugging technique may prove helpful. Basically, you will be deleting that user's
client from the Active Clients table in the Ruckus ZoneDirector, and when their client
connection automatically renews itself, any previous problems will hopefully be
resolved.
To fix the connection of an active client:
1 Go to Monitor > Wireless Clients .
2 In the Clients table, locate the problematic client., and click the Delete button
on the same row.
3 The client will be immediately disconnected from the WLAN. (Be sure not to block
the client. If you do accidentally block a client, go to Configure > Access Control
to unblock.)
4 From the client computer, refresh the list of wireless networks and attempt to log
in again.
5 After one to two minutes, the Clients table will refresh and display the client again.
Figure 204. The Clients page