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Troubleshooting
Problem
Cause/Action
Page
Even though you’re using headphones
and the sound is muted, a thumping
sound is heard when you play the
keyboard
The unit uses a hammer action keyboard in order to simulate an acoustic piano’s playing touch as realistically as possible. For this reason,
you’ll hear the hammers thump when you play the keyboard, just as you would when playing an acoustic piano.
Since this unit allows you to adjust its volume, you might notice the sound of the hammers in certain situations, but this does not
indicate a malfunction. If vibration transmitted to the floor or walls is a concern, you may be able to minimize the vibration by moving
the piano away from the wall, or by laying down a commercially available anti-vibration mat designed for use with pianos.
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Power turns off on its own
When 30 minutes have elapsed since you last played or operated this unit, the power will turn off automatically. (This is the factory
setting).
If you don’t need the power to turn off automatically, turn the “Auto Off” setting “OFF.”
Power does not turn on
Is the AC adaptor connected correctly?
Could you have turned the power on again immediately after turning the power off?
Allow an interval of at least five seconds before turning the power on again.
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Screen display is irregular when power
is turned on/off
Since the unit uses a liquid-crystal display, you may find that it is unable to display letters or other things in environments where
temperatures go below 0 degrees Celsius (32 degrees Fahrenheit).
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Pedal does not work, or is “stuck”
Is the pedal connected correctly?
Plug the cable firmly into the pedal connector.
If you disconnect the pedal cord from the unit while the power is on, the pedal effect may remain “stuck” in the On condition.
You must power-off the unit before connecting or disconnecting the pedal cord.
Could you have changed how the pedal effect is applied?
If the damper pedal part is set to “R,” the pedal will apply only to the right tone; if it is set to “L,” the pedal will apply only to the left tone.
Could Twin Piano be turned on?
If Twin Piano is on, the right pedal will affect only the right-hand keyboard zone and the left pedal will affect only the left-hand keyboard
zone.
Could you have changed the function of the pedal?
If you’ve reassigned the function of the center pedal, this pedal will not operate as the sostenuto pedal.
Unable to read from/write to USB
flash drive
Are you using (optional) Roland USB flash drive?
Reliable performance cannot be guaranteed if you use non-Roland USB flash drive products.
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If you are unable to read or write USB flash drive successfully, change the USB memory mode.
“Buzz” is heard from external devices
Are the external devices connected to more than one AC power outlet?
If you connect external devices, be sure to connect them to the same AC outlet.
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The volume level of the instrument
connected to Input jack is too low .
Could the Input volume be set to “0”?
Raise the volume of the connected device.
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Could you be using a connection cable that contains a resistor?
Use a connection cable that does not contain a resistor.
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No sound
No sound
Could the unit’s volume or the volume of the connected equipment be turned down?
Could headphones be connected?
Could there be a plug inserted in a headphone jack?
The speakers will not produce sound if headphones or plug are connected to the headphone jacks.
Has Local Control been set to “OFF”?
When Local Control is set to “OFF,” no sound is produced by playing the keyboard. Set Local Control to “ON.”
Could Twin Piano mode be set to “2”?
If headphones are connected when Twin Piano is ON and the mode is set to “2,” notes played in the left-hand keyboard zone will not
be heard from the headphones connected to the right Phones jack. Similarly, notes played in the right-hand keyboard zone will not be
heard from the headphones connected to the left Phones jack.
No sound when you play back a song
Has Local Control been set to “OFF”?
When Local Control is set to “OFF,” no sound is produced by playing the song. Set Local Control to “ON.”
No sound from the left most notes of
the keyboard
Could the Visual Control mode be set to “MIDI VISUAL CONTROL” or” VLNK”?
If the Visual Control mode is set to “MIDI VISUAL CONTROL” or “VLNK,” the lowest 12 keys of the keyboard (A0–G#1) are used to control
images; they will not produce sound.
Notes don’t sound right
Pitch of the keyboard or song is
incorrect
Could you have made Transpose settings?
Is the Master Tune setting appropriate?
Is the setting for the Temperament correct?
If stretch tuning is “ON,” the piano will be tuned in a unique way; notes in the piano’s upper range will be tuned slightly sharper, while
notes in the lower range will be tuned slightly lower. For this reason, certain pitches may seem to be off, but this is actually the way that
an acoustic piano should sound.
Not all the notes you play are sounded
The maximum simultaneous polyphony is 128 voices. If you are playing along with a song and making heavy use of the damper pedal,
the number of notes the unit is attempting to produce may exceed the maximum polyphony, meaning that some of the notes will drop
out.
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Sounds are heard twice (doubled)
when the keyboard is played
Is the unit in Dual play?
When the unit is connected to an external sequencer, set the Local Control to off. Alternatively, the sequencer could be set so its Soft Thru
feature is Off.
Effect does not apply
When you are using Dual play or Split play, and different effects are specified for the two selected tones, the effect will not be applied to
Tone 2 (when using Dual play) or the left-hand tone (when using Split play).
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Reverberation remains even if You
defeat the Ambience effect
The unit’s piano sound faithfully simulates the depth and resonance of an acoustic piano, and this may give the impression of reverbera-
tion even if you’ve defeated the Ambience effect.
Also, you may be able to eliminate some reverberation by reducing the value set for “Cabinet Resonance.”
The sound of the higher notes
suddenly changes from a certain key
On an acoustic piano, the approximately one and a half octaves of notes at the top of the keyboard will continue sounding regardless of
the damper pedal. These notes also have a somewhat different tonal character. The unit faithfully simulate this characteristic of acoustic
pianos. On the unit, the range that is unaffected by the damper pedal will change according to the key transpose setting.
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