QMS 2060 Operation Download

Page: 97 / 158

Media Jams

6-27

Troubleshooting Printer Problems

Open the multipurpose tray and pull out the jammed media.

Caution

: If the media has already started through the engine, do

not pull it back out through the cassette or multipurpose tray area.
This may damage the engine. Refer to “Clearing a Media Jam
Inside the Printer,” on page 6-20.

Close the multipurpose tray.

Reinstall the toner cartridge.

Summary of Contents for 2060

Page 1: ...1800448 001B QMS 2060 Print System Operation...

Page 2: ...tosh TrueType Apple Computer Inc Banyan VINES Banyan Centronics Centronics Data Computer Corporation CompuServe H R Block DEC DECnet LN03 VMS Digital Equipment Corporation PhoneNET Farallon Computing...

Page 3: ...ntents Contents 1 Introduction Introduction 1 2 About This Manual 1 2 Typographic Conventions 1 4 2 Consumables Introduction 2 2 Feeding Media 2 2 Automatic 2 2 Manual Feed 2 2 Preventing Media Jams 2...

Page 4: ...dia Special Considerations 2 21 Transparencies Special Considerations 2 21 Postcards 2 22 Using Toner Cartridges 2 22 Toner Cartridge Life 2 23 Extending Toner Cartridge Life 2 23 Toner Cartridge Hand...

Page 5: ...n 3 13 Advantages of Collation 3 14 Working with Status Pages 3 14 Identifying a Status Page Type 3 14 Printing a Status Page 3 15 Cancelling Ending Print Jobs 3 15 Cancelling a Print Job 3 16 Cancell...

Page 6: ...12 Creating the Test File 6 12 Sending the Test File 6 12 Printer Problem Checklist 6 17 Media Jams 6 19 Automatic Jam Recovery 6 19 Locating Print Media Jams 6 19 Clearing a Media Jam Inside the Prin...

Page 7: ...t Problems 6 36 Output Problems 6 37 600x600 1200x1200 dpi Printing Unavailable 6 37 Blank Pages 6 38 Not All Pages Print 6 38 Printer Will Not Duplex 6 38 Paper Jams Always Occur 6 39 Kanji Option Ki...

Page 8: ...7 12 Printer Jobs 7 20 Consumable Status 7 21 Accounting 7 22 System Support Page 7 23 QMS Inc Page 7 25 Local Online Help Page 7 25 Web Page Help System 7 26 A QMS Customer Support Sources of Suppor...

Page 9: ...1 Introduction In This Chapter n Introduction on page 1 2 n About This Manual on page 1 2 n Typographic Conventions on page 1 4...

Page 10: ...rief overview of this manual About This Manual 1 Introduction Provides an overview of this guide 2 Consumables Describes the media that s best suited for your printer how to load paper labels transpar...

Page 11: ...utlines printer and print quality problems and solutions and describes how to place a service call 7 CrownView Printer Web Page Contains information on how to access and use the printer s web page A Q...

Page 12: ...d exactly as described in the manual ACHTUNG Bitte halten Sie sich exakt an die im Handbuch beschriebene Vorgehensweise da sonst Verletzungsgefahr bestehen k nnte v Mixed Case Courier Text you type an...

Page 13: ...2 Consumables In This Chapter n Feeding Media on page 2 2 n Preventing Media Jams on page 2 3 n Loading the Media Cassette on page 2 4 n Loading the Multipurpose Tray on page 2 12...

Page 14: ...purpose tray Automatic The printer automatically pulls media from the cassette s at the front of the printer The cassette s handle media as light as 16 lbs 60 g m2 or as heavy as 24 lbs 90 g m2 See Lo...

Page 15: ...in the Refer ence for more complete information n Make sure the media is not folded or wrinkled n Do not overfill the multipurpose tray or the cassettes The multi purpose tray holds about 150 sheets...

Page 16: ...a Cassette The QMS 2060 Print System comes standard with either a 500 sheet letter A4 cassette or a 250 sheet cassette depending on the model ordered See the Consumable Supplies section of appendix B...

Page 17: ...is packed in reams of 500 sheets Do not unpack the paper above the printer as this might cause particles to fall into the printer components Note the arrows on the wrapper They show which side of the...

Page 18: ...t and remove the cassette 2 Position the cassette The cassette has a spring in the bottom that provides some resis tance when print media is placed on it Lay the cassette flat on a hard surface and us...

Page 19: ...leveled out Load the media so the front end of the stack comes against the front of the cassette in three steps as follows a Up to the bottom limit mark b Halfway to the top limit mark c Up to the to...

Page 20: ...te feeder until it s firmly seated 6 Adjust the media tray to fit the media size Note When printing different sized media set the media tray to the largest media size If the media tray is set to a sma...

Page 21: ...assette Load media in the 250 sheet universal cassette as follows For 500 sheet cassette instructions see the previous section Note Reload media cassettes only when the printer is not actively printin...

Page 22: ...cassette The cassette has a spring in the bottom that provides some resis tance when print media is placed on it Lay the cassette flat on a hard surface and using your left hand push down on the plate...

Page 23: ...See the Print Media section of appendix B Technical Specifications in the Reference manual for media size feed edge information 6 Ensure that the media stack lies flat does not exceed the top limit ma...

Page 24: ...nd Transparencies Special Considerations at the end of this section Note A MEDIA SIZE MISMATCH error can be caused if the media in the multipurpose tray is not the media size selected for the multipur...

Page 25: ...the media and insert it print side up between the media guides sliding it as far as it will go in the printer Make sure it doesn t exceed the limit mark and it fits firmly between the media guides The...

Page 26: ...re that they touch the sides of the print media 5 For smaller size media it may be possible to close the multi purpose tray cover For large size media leave the tray cover open Note Do not load additi...

Page 27: ...ate the envelope text in your application When formatting data for envelopes leave a 0 16 4 06 mm margin from the edges of the envelope n Before printing envelopes Disable the duplexer if it s install...

Page 28: ...that are the full width of the envelope if the flap is glued to something other than the mating surface Envelopes with transparent windows Envelopes with fasteners Some parts of the envelope consist...

Page 29: ...1 Place the envelopes on a flat surface and flatten them by pressing down the corners in the directions shown 2 Flex the envelope stack including the edges to remove any stiffness 3 Correct any dog ea...

Page 30: ...after it passes through the printer before the seal cools Because envelopes pass through heated rollers the gummed area on the flap may seal You may then reseal it in the usual manner The use of envel...

Page 31: ...the number of label sheets you use n Before printing labels disable the duplexer if it s installed and check the manual feed guides to make sure they re not too tight and buckling the labels Loading...

Page 32: ...on on printing Loading Letterhead and Memo Media Load the letterhead or memo media in the multipurpose tray or the cassette the same as specified for other media in the Loading the 500 sheet Cassette...

Page 33: ...ormation that is to print on the transparencies from within your application Try printing the formatted information on a plain sheet of paper first to check placement See your application documentatio...

Page 34: ...ting the formatted information on a plain sheet of paper first to check placement See your application documentation for specific information on printing Printing on Postcard Stock Load this media in...

Page 35: ...then gently rock it from side to side as you do for a new cartridge five or six times If the TONER LOW message remains in the message window you must replace the toner cartridge as described later in...

Page 36: ...t store it in direct sunlight or room light more than 1500 lux Store it flat in a cool dry location away from sunlight The maximum storage temperature is 95 F 35 C and the maximum storage humidity is...

Page 37: ...se additional cartridges from your QMS vendor See the Print Engine Specifications section of appendix B Technical Specifications in the Reference for more information on toner car tridges Removing an...

Page 38: ...dge you should remove any residual toner powder from inside the printer See Cleaning and Handling the Printer later in this manual Installing a New Toner Cartridge Note The toner cartridge is sensitiv...

Page 39: ...e the drum and reduce print quality 2 Distribute the toner in the cartridge Hold the cartridge with both hands and gently rock it from side to side five or six times to distribute the toner 3 Remove t...

Page 40: ...ed area on the toner cartridge with your right hand then with the arrow on the toner cartridge facing away from you angle the cartridge down into the printer Place the cartridge on the rails inside th...

Page 41: ...This Chapter n High Resolution Printing on page 3 2 n Printing Duplex on page 3 7 n Cassette Chaining on page 3 10 n Collating Output on page 3 12 n Working with Status Pages on page 3 14 n Cancelling...

Page 42: ...don t require optimum print quality such as rough drafts memos or text only pages without graphics dependent on shading details you may choose to set the printer at 600 dpi Printing at 600 dpi reduces...

Page 43: ...5e typefaces n The QMS printer drivers designed for your printer Note Whenever possible set the print resolution through your application If the print resolution can t be set through the application s...

Page 44: ...thing is not recommended because it may introduce artifacts in the halftone or scanned image How Much Memory Do You Need The QMS 2060 BX Print System comes standard with 16 MB of mem ory the QMS 2060...

Page 45: ...52 4304 8564 11940 34100 47640 A4 1004 2008 3980 7960 15880 15880 A5 496 992 1956 3912 7736 15472 B4 1528 3056 6072 7960 24148 31760 B5 760 1520 2984 5968 11832 25474 C5 631 3 n a 2525 3 n a 10101 n a...

Page 46: ...x Simplex Duplex 8 5x13 16 16 16 16 28 44 11x17 16 16 16 20 40 52 12x19 16 n a 16 n a 48 n a 13x22 16 n a 24 n a 60 n a 13x26 16 n a 24 n a 72 n a A3 16 16 16 24 40 52 A4 16 16 16 16 24 24 A5 16 16 16...

Page 47: ...ltipurpose tray It allows you to print on both sides of the page n From the cassette s on any supported size media with an optional duplexer installed Note Odd size paper cannot be used in automatic d...

Page 48: ...r Configuration in the Reference guide for more information on this option Use your application to choose duplexing on a per job basis or the control panel to set duplexing as the default for all prin...

Page 49: ...printer first s Caution Straighten the leading edge of the media if it s curled because curling can cause print media jams and wrinkles Also make sure that the media guides are set to the width of th...

Page 50: ...printing on pre printed letterheads place the sheet face down with the bottom of the page inserted first In the duplex mode the printer prints side two first then side one Cassette Chaining You may c...

Page 51: ...r Control Chain Inputbins Choices On Switches to the next inputbin with the same size and type of media when the default inputbin is empty Off Doesn t switch inputbins uses only the default inputbin O...

Page 52: ...em you can do one of the following n Add more printer memory which automatically increases the Dis play List client s memory setting See chapter 2 Memory and System Software of the Options for informa...

Page 53: ...is forced after the last compiled page of the collation range Chunk Collation The mechanism of introducing a forced boundary in a collated job is known as chunk collation Chunk collation breaks a doc...

Page 54: ...r and trailer pages Working with Status Pages Printing a status page is a two step procedure Identify the type of status page you want to print and then print it Identifying a Status Page Type Standar...

Page 55: ...status page to print send it to the printer by pressing the Print Status key on the control panel Cancelling Ending Print Jobs The Cancel key has three functions n It cancels the oldest print job in t...

Page 56: ...ll jobs with a printing interpreting or terminating status are cancelled Press this key to For 1 5 seconds the message window reads and then it reads Cancel Access the Job Cancel menu JOB CANCEL CANCE...

Page 57: ...message window reads and then it reads Cancel or Select Cancel all jobs with a printing interpreting spooled or terminating status The CANCEL ALL JOBS message displays until all print jobs are comple...

Page 58: ...uration in the Reference for more information Also see chapter 5 Additional Technical Information in the Reference for a complete discussion of End Job Mode When the message window displays WAITING ON...

Page 59: ...4 Printer Care In This Chapter n Handling the Printer on page 4 2 n Cleaning the Printer on page 4 4...

Page 60: ...e media being used for printing n Avoid spraying cleaning solution directly on the printer s surface the spray could penetrate through the air vents of the printer and damage the internal circuits n B...

Page 61: ...ifted alone the bottom unit could fall off causing bodily injury or damage to the printer If you need to lift just the top unit use the grips and make sure it detaches completely from the cassette bel...

Page 62: ...in the Reference guide for storage specifications Cleaning the Printer Fine particles of dust from the paper may accumulate inside the printer Because this could affect the printer s performance the...

Page 63: ...soft lint free cloth Cleaning the Outside of the Printer M WARNING Turn off the printer unplug the power cord and disconnect any interface cables before cleaning ACHTUNG Ziehen Sie den Netzstecker au...

Page 64: ...e that the fusing unit has cooled down ACHTUNG Entferne Sie den Netzstecker und lassen Sie die Heizung abk hlen bevor Sie den Drucker reinigen To maintain clear crisp print quality clean the paper pic...

Page 65: ...ad using a soft cloth You can see the window glass if you face the printer from its rear If the glass is especially dirty use a cloth dampened with ethyl alcohol 3 Replace the toner cartridge This pro...

Page 66: ......

Page 67: ...5 Print Quality In This Chapter n About Halftones on page 5 2 n About Print Density on page 5 3 n About Print Resolution on page 5 3...

Page 68: ...n in your Reference guide About Halftones The ability of the printer to produce halftones allows you to add scanned images or halftone graphics to your documents Your printer provides three different...

Page 69: ...tments The Conserve Toner option saves toner by simulating draft quality printing See chapter 4 Printer Configuration of the Reference for more information Adjust the print density using the Administr...

Page 70: ...ed Printing Features of this manual for memory and high resolution printing details See the Options manual for more information on the 1200 x 1200 dpi Multi Res daughterboard Setting the Resolution Yo...

Page 71: ...on on page 6 12 n Printer Problem Checklist on page 6 17 n Media Jams on page 6 19 n Clearing CrownCopy ADF Paper Jams on page 6 30 n Windows Driver Problems on page 6 36 n CrownNet Problems on page 6...

Page 72: ...g a service call if one becomes necessary Status Messages Status messages in the message window provide information about your printer and help you locate many problems When the condition associated w...

Page 73: ...ts the specified accounting file Job Accounting file or Paper Accounting file If you want accounting enabled copy these files to floppy disk s or transfer them to your host computer using ftp if avail...

Page 74: ...being pulled from the specified input bin Clear jam from the specified input bin CANCEL JOB The Cancel key has been pressed and one or more of the print jobs in the print queue are being canceled Pres...

Page 75: ...cel key has been pressed Press Select to provide an end of job indicator for a print job that does not have one CLOSE ENGINE DOOR S One or more of the front or side covers is open and must be closed C...

Page 76: ...to Off ILLEGAL MANUAL FEED PRINTING Media was inserted in the manual feed slot before the paper tray lifting mechanism was in the ready position Remove the media and reinsert it INITIALIZING The print...

Page 77: ...ured in the Operator Control Multipurpose Sz menu INPUTBIN is the empty cassette or tray the default input bin set in the Administration Engine Inputbin menu Refill the empty cassette with the specifi...

Page 78: ...ges Replace the toner cartridge Refer to chapter 2 Consumables for details TRANSPORT JAM Media has jammed while passing through the engine Locate and remove the jam See Clearing Cassette Area Jams on...

Page 79: ...the port or if you press the Cancel key No other jobs can be printed until this job has ended Wait until the job is finished and the printer goes idle to access the configuration menu WARMING UP The...

Page 80: ...r If you cannot get service from your vendor see appendix A QMS Customer Support for more information CALL FOR SERVICE ENGINE ERROR 10 An error has been detected with the main motor Contact your QMS v...

Page 81: ...ion PCL Error Codes Description 0 Not enough memory for job 0 Not enough memory for job 1 Too many transformations 1 State lost 2 Math error 2 Math error 3 Job aborted 3 Job aborted 4 Instruction not...

Page 82: ...Post Script command that prints a blank page The symbol means to press the Enter key To produce the D and Z press and hold down the Ctrl key while you type the appropriate letters d and z These charac...

Page 83: ...lls the PC to send print jobs until the printer accepts them c Restart the PC and retry the communication test Refer to your DOS documentation for more information Serial Communication Note The serial...

Page 84: ...isn t in your AUTOEXEC BAT file you may temporarily set these parameters at the DOS prompt to continue this test by typing the mode statement as shown above To make this setting permanent you ll need...

Page 85: ...tings specified in the AUTOEXEC BAT file Press the following control panel keys in the order shown Press this key to For 1 5 seconds the message window reads and then it reads Online Offline Turn off...

Page 86: ...Note If you need to change other settings press the Next key to access the appropriate menu option then return to the point where you press the Select key to access the Administration menu and select...

Page 87: ...e printer problems and solutions If you have just installed your printer be sure you have followed the steps in chapter 2 Setting Up Your Printer in the Getting Started guide If there is no display me...

Page 88: ...ns in this chapter on clearing a media jam 3 Is the printer receiving data from the computer YES The data light blinks after a file is sent NO Check the following n Is the printer on line The online i...

Page 89: ...hen reprint the job However the QMS 2060 Print System provides automatic jam recovery when enabled through the Adminis tration Engine Page Recovery menu If a media jam occurs remove the jammed media a...

Page 90: ...nting Printing will not resume until you do this When printing from a cassette check for the media jam in the cas sette area When printing from the multipurpose tray check for the media jam in the mul...

Page 91: ...rinter Problems 1 Open the top cover Note Push the print tray into the printer before opening the upper unit 2 Remove the toner cartridge Note This releases internal gear pressure and allows the paper...

Page 92: ...transport guide and pull the jammed media upward and then out 4 If the edge of the media has been fed into the fusing unit pull the jammed paper forward and out Note Toner may get on your hands becaus...

Page 93: ...Media Jams 6 23 Troubleshooting Printer Problems 5 Reinstall the toner cartridge 6 Close the top cover...

Page 94: ...m Operation 6 24 Clearing Cassette Area Jams 1 Open the top cover Note Push the media tray into the printer before opening the upper unit 2 Remove the toner cartridge 3 Determine which cassette is cur...

Page 95: ...already started through the engine do not pull it back out through the cassette or multipurpose tray area This may damage the engine Refer to Clearing a Media Jam Inside the Printer on page 6 20 5 Rei...

Page 96: ...Open the top cover Note Leaving print media in the multipurpose tray can cause the print media position to shift during removal of the jam This may result in a media feed failure and another jam when...

Page 97: ...ammed media s Caution If the media has already started through the engine do not pull it back out through the cassette or multipurpose tray area This may damage the engine Refer to Clearing a Media Ja...

Page 98: ...Media Jams QMS 2060 Print System Operation 6 28 8 Close the top cover 9 Open the multipurpose tray 10 Refill the multipurpose tray...

Page 99: ...Printer Problems Clearing a Duplexer Media Jam 1 Open the duplex cover and pull out the jammed paper 2 Close the duplex cover 3 Open the maintenance cover and remove the jammed paper 4 Close the main...

Page 100: ...procedure to remove a paper jam in the automatic document feeder 1 Push the button near the front left side of the scanner The ADF module lifts a little 2 Lift the right side of the ADF module as far...

Page 101: ...On On Off Ready to copy Copy On On On Paper jam Remove the paper jam See the previous section Removing ADF Paper Jams On Off Blinking ADF cover open See the previous section Removing ADF Paper Jams fo...

Page 102: ...the Automatic Document Feeder section of the Options manual n If you re scanning any halftoned original some printed materials such as magazines cause moir patterns To remove these patterns change the...

Page 103: ...r s Ready LED is on n Check for the SCSI cable connection on both ends n Check to see if there is a terminator at the end of the SCSI chain n Make sure the SCSI port is set to 5 n If the scanner s Pap...

Page 104: ...r printer prints a standard status page even though you ve con figured the printer in the Administration Special Pages Status Page Type menu to print an advanced status page your printer probably does...

Page 105: ...nterfere with each other Appli cations send a printer prep file to the printer at the beginning of each document Other prep files cannot be sent without resetting the printer Monitor your activities t...

Page 106: ...in the Getting Started manual CrownNet Problems If you have trouble installing and setting up your QMS CrownNet inter face check the following n If the printer requires a network interface card is it...

Page 107: ...tion Printing section in chapter 3 Advanced Printing Features for specific requirements Then check a start up page to make sure the printer has enough RAM installed Also see the Options guide for more...

Page 108: ...ng in the middle of your file try the following 1 Check your cable You could have the wrong kind of cable or your printer may not be configured for the correct cable and port 2 Make sure no one presse...

Page 109: ...orrectly aligned in the media cas sette or in the multipurpose tray 3 Check that the correct paper type is used See appendix B Technical Specifications in the Reference for media specifications 4 If y...

Page 110: ...umber of fonts that you are downloading When downloading a large number of fonts packet them in smaller groups for downloading For example instead of downloading 4 fonts at one time download 2 n Are y...

Page 111: ...ows driver is installed Double click the Windows control panel icon double click Print ers choose your Windows driver click Setup and then click About Check that you are using the QMS Windows 3 1J dri...

Page 112: ...e window remove the toner cartridge and gently rock it from side to side to redistribute the toner Then reinsert the cartridge and try printing again 3 If the message remains on replace the toner cart...

Page 113: ...nt screen angle Or try toner conserve mode Adminis tration Engine Print Quality Con serve Toner If the toner smudges are only on the front of the page 1 Distribute the toner 2 Check to make sure the t...

Page 114: ...nistration Engine Conserve Toner menu 2 Remove the toner cartridge and rock it as you would when install ing a new cartridge This redistrib utes toner inside the cartridge Then reinstall the cartridge...

Page 115: ...m inside the toner cartridge may be dirty Open the printer once and close it again to clean the drum 1 Remove the toner cartridge and rock it as you do before installing a new cartridge This redistrib...

Page 116: ...spilled on the paper supply Toner does not adhere well to paper at the positions where it has become wet Replace the paper in the tray or cassette with dry paper and retest for irregular print 1 The...

Page 117: ...conductive drum inside the toner cartridge may be dirty Open the printer once and close it again to clean the drum 2 The photoconductive drum inside the toner cartridge may have a scratch on it Instal...

Page 118: ...rnational offices for work outside of the US National and international contacts are listed in appendix A QMS Customer Support Before calling be sure you have the answers to these questions handy to h...

Page 119: ...rownView Printer Web Page In This Chapter n Setting up the Printer Web Page on page 7 3 n Setting Up Your Browser Software on page 7 3 n Printer Home Page on page 7 8 n Web Page Help System on page 7...

Page 120: ...mon web browser software Netscape Navigator and Microsoft Inter net Explorer This web page gives you access to the most frequently accessed printer configurations and gives you instant access to prin...

Page 121: ...ault name to one that is more easily remem bered and typed You can change the printer name through the Administration Commu nications Networkx CrownNet NetWare Printer Name menu or the Administration...

Page 122: ...Setting up the Printer Web Page QMS 2060 Print System Operation 7 4 3 Select the Proxies tab in the dialog box 4 Select the Manual Proxy Configuration radio button and press the View button...

Page 123: ...after the last entry and then type the printer name or the IP address of your QMS 2060 Note The printer name is entered in the network protocol menu that you are using The default name is the model nu...

Page 124: ...em Operation 7 6 7 Enter the printer name or IP address in the Go to URL address box to access the printer home page For Internet Explorer 1 Start your web browser 2 Access the View menu and choose Op...

Page 125: ...5 In the Exceptions text box type a comma after the last entry and then type the printer name or the IP address Note The printer name is entered in the network protocol menu that you are using The def...

Page 126: ...URL address box to access the printer home page Printer Home Page The Home Page is the starting point for all access to the printer web pages On this page you will find hotlinks to all of the support...

Page 127: ...ge window Configuration Menu No equivalent Resolution Identifies the resolution and halftone Configuration Menu Administration Engine Def Resolution Default Inputbin Identifies the input cassette or t...

Page 128: ...tains a form which allows you to config ure settings in your printer Note The Operator Control page is password protected If a password is enabled for the Operator Control menu Installation Use Operat...

Page 129: ...Off or On Configuration Menu Operator Control Collation Orientation Allows you to select Portrait or Landscape orientation Configuration Menu Operator Control Orientation Inputbin Allows you to choose...

Page 130: ...n settings n Printer settings n Communications settings and input buffer sizes n Paper sources n Options available with the printer such as duplexer or emulation n Current memory configuration n Inter...

Page 131: ...Handler Identifies whether the PostScript Error Handler is on or off Error Handler is a diagnostic tool that identifies PostScript errors encountered during a print job Configuration Menu Administrati...

Page 132: ...he default Configuration Menu Operator Control Inputbin Default Output Tray Tells you which output tray is the default Configuration Menu Operator Control Outputbin Number of Paper Trays Tells you the...

Page 133: ...tration Communications Parallel IF1 IF String Identifies the settings for the optional Network1 interface Configuration Menu Administration Communications Network1 IF 2 IF String Identifies the settin...

Page 134: ...addresses are Configuration Menu No equivalent Emulation s Lists the emulation s installed and the version number Configuration Menu Operator Control General Settings Options ImageServer Host Input Sp...

Page 135: ...fig K Menu for PSHeap Framebuffer Shows the size in KB of the Frame Buffer This client holds rasterized or bitmapped images of page faces which are ready to be sent to the print engine Configuration M...

Page 136: ...as System Memory this non configurable client is the amount of RAM used to run the printer s operating system It s never increased or decreased The system memory subtracted from the total amount of RA...

Page 137: ...of seconds the printer processes a print job before it ends the job Configuration Menu Administration Communications Timeouts Job Timeout Emulation Shows the maximum number of seconds emula tions othe...

Page 138: ...jobs printed Job Indicates the job number of the current print jobs and up to five previous print jobs Configuration Menu No equivalent Status Indicates the status of each job Interpreting Spooling S...

Page 139: ...s not monitored on this printer Title Shows the title of each job Configuration Menu No equivalent Interface Identifies the interface over which the job was sent to the printer Configuration Menu No e...

Page 140: ...a hard disk is installed Mode Allows you to Disable or Enable print job accounting Configuration Menu Operator Control Accounting Mode Disk Space Allows you to set the available disk space for job acc...

Page 141: ...ve made the appropriate changes choose Submit Note If the page refresh rate is set to too small a time interval you may lose your changes before you choose the Submit button Select the desired page re...

Page 142: ...uration Menu No equivalent Contact Number A text box for entering a local or QMS contact number Configuration Menu No equivalent QMS Corporate URL The QMS corporate URL web address Configuration Menu...

Page 143: ...ers contact information a FAQ database printer manuals and online performance support Local Online Help Page The Local Online Help hotlink on the home page jumps to any help information that has been...

Page 144: ...upport tools located at the QMS web site When you click on the Help button on the printer home page you will be linked to an HTML page located at the QMS web site From here you can link to topic which...

Page 145: ...A QMS Customer Support In This Chapter n Sources of Support on page A 2 n QMS World wide Offices on page A 5...

Page 146: ...manufacturer is the best source of help Q FAX Q FAX a QMS information retrieval service provides application notes technical support notes on common printing problems and information about printer sp...

Page 147: ...sponse Center CRC for more information about the bulletin board CompuServe Through CompuServe you ask general non technical questions share information with other users and access printing information...

Page 148: ...cription of the problem The printer model The type of host computer you re using The type and version of operating system you re using The interface you re using and if serial the protocol for example...

Page 149: ...om Bulletin Board Service 1 334 633 3632 Latin America Fax 1 334 639 3347 National Service Service Information Installation and Maintenance Pricing 1 800 762 8894 On Site Service and Depot Repair Info...

Page 150: ...siness Tech Centre 52 2 Railway Parade 2141 Lidcombe NSW Australia 61 2 9901 3235 Fax 61 2 9901 3273 QMS Benelux Belgium Nether lands and all unlisted countries Planetenbaan 60 Corner Plaza 3606 AK Ma...

Page 151: ...Arenav gen 41 6th floor 121 77 Johanneshov Sweden 46 8 600 01 30 Fax 46 8 600 01 33 QMS South Africa Saskay House Unit 24 Sunninghill Business Park Peltier Road Sunninghill Johannesburg Republic of So...

Page 152: ......

Page 153: ...15 Cancelling a print job 3 15 Cancelling job 3 15 Status message 6 4 Cassette chaining 3 10 Chunk collation 3 13 Cleaning the printer 4 4 Cleaning guidelines 4 4 Cleaning the inside 4 6 Cleaning the...

Page 154: ...weights 3 8 Duplexing Problems 6 38 Tumble 3 8 E Ending a print job 3 15 Error Waiting for idle 6 8 Waiting on input end job 6 9 Error 1 service message 6 9 Error 11 service message 6 9 Error 12 servi...

Page 155: ...printing 2 18 2 21 LED Jam 6 31 Power 6 31 Ready 6 31 Scanner 6 31 Troubleshooting 6 31 Light image 6 44 Loading the media cassette 2 4 Local Online help Hotlink 7 25 M Manual Overview 1 2 Manual fee...

Page 156: ...ank pages 6 38 Cleaning 4 2 Handling 4 2 Lifting 4 3 Problem checklist 6 17 Resets 6 35 Will not print 6 18 Printer home page 7 8 Printer jobs Hotlink 7 20 Printer name Assigning 7 3 Printer setting H...

Page 157: ...stomer A 2 Internet A 3 Technical A 4 World wide A 5 System support Hotlink 7 23 T Technical support QMS A 4 Test print Status message 6 7 Testing PC 6 13 Parallel port 6 12 Serial port 6 13 Timeouts...

Page 158: ......

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