Qlogic SANbox 3810, Interface Manual

Page: 146 / 396

Call Home Configuration
Call Home Concepts
11-4 59270-00 A
S
The following is an example of a full-text email including profile and SNMP contact
information:
From: john.doe@work.com [mailto:john.doe@work.com]
Sent: Wednesday, July 25, 2007 5:03 PM
Subject: [CallHome: Test] Alarm generated on Switch_8
------------ Event Details
SwitchName: Switch_8_83.215
SwitchIP: 10.20.30.40
SwitchWWN: 10:00:00:c0:dd:0c:66:f2
Level: Alarm
Text: CALLHOME TEST PROFILE MESSAGE
ID: 8B00.0002
Time: Wed Jul 25 17:02:40.343 CDT 2007
------------ Switch Location
Room 123; Rack 9; Bay 3
------------ Contact Information
George Smith
12345 4th Street, City, State
952-999-9999
george.smith@work.com
Technical Support Interface
The Tech_Support_Center profile provides a way to collect and send switch status
and trend data periodically by e-mail to specified technical support resources.
With the purchase of a Prime Service contract, you may designate QLogic
Technical Support to receive these notifications, in which case, QLogic will contact
you proactively with recommended corrective actions whenever component
failures or potential system problems are detected. Contact support@qlogic.com
(1+952-932-4040) for assistance with the setup process and to determine the
appropriate level of monitoring required.
To use this feature, you must create a profile named Tech_Support_Center. The
Capture command enables you to add instructions to the Tech_Support_Center
profile to specify the frequency with which to e-mail this data. For more
information, refer to
“Adding a Data Capture Configuration” on page 11-13 .