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For product support contact your local distributor or Pool Pro directly by emailing
[email protected]. Installations and repairs should only be carried out by
qualified persons or Pool Pro appointed agents. Pool Pro reserves the right to refuse
warranty if any damage caused to the chlorinator or auxiliary pool equipment that is not
a result of a manufacturer’s defect.
18. TECHNICAL SUPPORT
1:
Pool Pro warrants the Neptune Digital Salt and Mineral Chlorinator range (domestic
models) only for the original purchaser and is non-transferable. Pool Pro warrants the
power pack and cell to be free of manufacturer’s defects in materials and workmanship
for a total period of four (4) years or up to 10,000 hours (whichever comes first) from
the date of original purchase; commercial models are warranted for a period of four (4)
years or up to 15,000 hours (whichever comes first) from the date of original purchase;
should it be found, after examination, that the failure has been caused by faulty
workmanship or materials. This is a back to base warranty.
2:
Adverse operating conditions beyond the control of the manufacturer such as
improper voltage or water pressure, excessive ambient temperature or any condition
that adversely affects the performance of the equipment will render this warranty null
and void.
3:
Defective equipment must be returned to the manufacturer or dealer as soon as the
purchaser becomes aware of the defect and all transport must be prepaid. Neither the
manufacturer nor the dealer shall be responsible for any goods damaged in transit.
4:
If after examination the equipment is found to be defective it will be repaired
or replaced free of charge (other than transport costs which will be borne by the
purchaser). However, if upon inspection of the equipment it is found that the terms of
this warranty are not satisfied, then the usual charges of the manufacturer for repair or
replacement will be made.
5:
Any liability of the manufacturer pursuant to the Trade Practices Act 1974, as
amended for a breach of a condition or warranty shall be limited to replacing or
acquiring the equipment (or part thereof) where the same has been supplied.
6:
The maximum liability incurred by the manufacturer shall not in any case exceed the
contract price for the equipment or the product parts or components thereof claimed
to be defective. Further, the manufacturer shall not be liable for any loss, damage or
delay directly or indirectly caused by any malfunction of or defect of or failure of the
equipment other than as expressly provided in this warranty.
19. WARRANTY
