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Page 21

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Fault Indication

Potential Cause

Remedy

No current flow 

– no output.

Faulty Control or Main 

PCB.

Check circuit breaker, possible faulty PCB - 

call for service.

Everything 

displays OK but 

not turning on.

Incorrect timer 

settings.

Press Power/Mode button until in ON 

mode. Does it work now? 

Yes, it works now.

Check Timer Settings (Pages 12-13).

No, it does not work.

If the Fault LED is on, see LCD screen for 

the reason then go to that section in this 

troubleshooting guide. If only LCD screen 

is on but nothing works - call for service.

Not operating at 

all - comes on 

but turns off.

Circuit breaker resets 

but trips again.

1. Excessively high salt - check salt and 

lower if needed. 2. Short across cell 

plates - check cell plates for any metal 

lying across plates. 3. Faulty rectifiers, 

transformer or cell cable - call for service.

Not operating at 

all - no lights.

Not plugged into a 

power point or power 

point is off.

Check the power pack’s power cord goes 

into wall outlet and outlet is turned on.

Plugged into power 

point and turned on 

but still no power.

Test wall outlet with a working appliance.

Wall outlet working 

but still no power.

Check circuit breaker at bottom of power 

pack. Press white button to reset if tripped.

Pressed and reset but 

still no power.

If you have checked all of the above then 

there is an internal fault - call for service.

Circuit breaker stays 

out in a tripped state.

Faulty circuit breaker - call for service.

Sign of melting 

or burning of the 

cell connector 

plug.

Possible moisture 

entry to the plug.

If melted then it will need replacing 

otherwise clean with WD40 or similar. 

Return for service if melted.

Power pack only 

works in one 

direction. No 

output in one 

direction.

Faulty rectifiers, 

transformer or PCB.

Return unit for service.

Timer 

functioning 

incorrectly in 

Auto mode.

Incorrect settings.

Make sure Power/Mode is set to Auto. 

Refer to Timer Settings (Pages 12-13).

Pool pump outlet 

not functioning 

properly or 

pump always on.

Pump not plugged into 

chlorinator.

Check pump is plugged into the bottom of 

the power pack. Check chlorinator is set 

in Auto mode and not Manual for normal 

running.

Summary of Contents for Neptune NDC15

Page 1: ......

Page 2: ...Button Salt Test 13 14 12 6 Shortcut Button Backwash 14 15 13 Main Menu 15 13 1 Main Menu Backwash 15 13 2 Main Menu Brightness 15 13 3 Main Menu Cell Cleaning 15 13 4 Main Menu Chlor Boost 16 13 5 M...

Page 3: ...ions on your recent purchase of your Neptune Digital Salt and Mineral Chlorinator Thank you for supporting Pool Pro Products Please take a moment to read through the entire manual before installing yo...

Page 4: ...tion on a particular subject s in good faith and is not an exhaustive treatment of such subject s Its use is beyond the control of the author contributor publishers and distributors and should not be...

Page 5: ...this does not mean you need more salt There will always be less chlorine demand in colder water For salt only We recommend adding 3 5kg of pool salt per 1000 litres of pool water For minerals magnesi...

Page 6: ...e chlorinator unit Weekly T A Total Alkalinity Concrete 80 150ppm Fibreglass Vinyl 80 120ppm Add Pool Pro pH Buffer Add Pool Pro Hydrochloric Acid Fortnightly Calcium Hardness Concrete 250 300ppm Fibr...

Page 7: ...do not allow gases generated from the Cell to collect and build up in any part of the installation It is RECOMMENDED that the Cell Housing be installed horizontally to create a natural gas trap that a...

Page 8: ...Plugs and Screws provided The Power Pack should be mounted no further than 1 5m from the Chlorinator Cell for ease of operation 8 INSTALLING THE CELL Connect the Cell Housing horizontally in the retu...

Page 9: ...e Runs a backwash process to clean the media inside the pool filter system Enters the Main Menu if pressed when the LCD screen is displaying the Main Screen see section Main Screen on page 9 Saves any...

Page 10: ...es for your chlorinator to operate a 2 CYCLES DAY 6am 10am and 4pm 8pm b 1 CYCLE AM 8am 4pm c 1 CYCLE PM 8pm 4am 3 Press to save or press to exit without saving If these cycle times are not suitable y...

Page 11: ...on the Main Screen for the shortcut buttons to function 12 SHORTCUT BUTTONS 12 1 SHORTCUT BUTTON POWER MODE This function changes the operating mode of the chlorinator AUTO running on the timer settin...

Page 12: ...flash Press or to adjust the hour Press to save 4 The minutes will flash Press or to adjust the minutes 5 Press to save or press to go back to the hours Press again to exit without saving TIMER SETTI...

Page 13: ...Press again to exit without saving 6 If you chose SINGLE CYCLE you will be taken back to the Main Screen If you chose DUAL CYCLE continue to the next step 7 To set the ON START time for TIMER 2 TIMER...

Page 14: ...able for cartridge filters 3 Press to begin the backwash cycle The pump will start and run for 2 minutes A countdown timer will display on the LCD screen Press to increase the run time by 1 minute if...

Page 15: ...ervice Menu 12 Spa Mode 13 Winter Blanket Mode 14 pH Control Mode See Section 12 6 on pages 14 15 SHORTCUT BUTTON BACKWASH 13 1 MAIN MENU BACKWASH 13 2 MAIN MENU BRIGHTNESS This function adjusts the b...

Page 16: ...f the LCD screen 1 Press the button to enter the Main Menu Press or to scroll through the menu Press to select Contrast 2 Press or to adjust the contrast 3 Press to save or press to exit without savin...

Page 17: ...mation regarding the Service Menu 13 12 MAIN MENU SPA MODE This function allows you to adjust the settings for a spa 1 Press the button to enter the Main Menu Press or to scroll through the menu Press...

Page 18: ...s useful for priming tubes after an acid drum change or adding the required acid from your acid demand test IMPORTANT Enter the exact amount from your test result in ml e g 500ml and the system automa...

Page 19: ...cium build up is present use Pool Pro Cell Cleaner to clean the cell We do not recommend the use of Hydrochloric Acid to clean the cell 6 Check the cell s O Ring is clean greased with silicone grease...

Page 20: ...ll chamber of water is passing over the cell You may need to backwash your filter See Backwash Pages 14 15 The cell could be damaged or at the end of its life Damaged coating will reduce cell life and...

Page 21: ...o wall outlet and outlet is turned on Plugged into power point and turned on but still no power Test wall outlet with a working appliance Wall outlet working but still no power Check circuit breaker a...

Page 22: ...chamber of water is passing over the cell You may need to backwash your filter See Backwash Pages 14 15 The cell could be damaged or at the end of its life Damaged coating will reduce cell life and ou...

Page 23: ...Page 23 www poolpro com au 16 SCHEMATICS...

Page 24: ...re Entry 13 PPN00869 Cable Grommet 6N 4 14 PPN00501 Grommet Rubber Aux Hole Up To 19mm 15 PPN00488 Cell Plug SL 10 Male End Complete With Power Supply Looms Grease Filled 16 Neptune Screw Stainless M3...

Page 25: ...l Only 62 PPN00379 3 Way Cell Housing Smokey 63 OR950M Cell Housing NDC O Ring EPDM Rubber 64 PPN00380 Cell Cap Locking Ring NDC 65 PPSCCAP Cell Cap Includes Cable Cover Cap Brassware Washers Resin Fi...

Page 26: ...bient temperature or any condition that adversely affects the performance of the equipment will render this warranty null and void 3 Defective equipment must be returned to the manufacturer or dealer...

Page 27: ...to submit a warranty request The warranty is void under the following circumstances Installation is carried out incorrectly by any person other than a person authorised by us to do so The Power Pack o...

Page 28: ...More products in the Neptune range PUMPS FILTERS CHLORINATORS CLEANERS LIGHTS...

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