iNS/iDS 2-Wire System Manual
350-077
Rev. D - 1/20/2021
Page 55 of 107
7.
Using the Polara Field Service App for iOS to Access the Health Log
7.1
Accessing the Health Log
The Health Log contains a list of events, including both normal conditions and error conditions. Each PBS maintains a
separate log. These can be very useful for troubleshooting.
Select
“Health Log” in the Polara App main menu. The Name / ID of the currently connected device is visible at the top. To
read the Health Log from this device tap “Read”. The current log is downloaded and displayed. Swipe the screen to
browse through the log. Tap the menu symbol at the top right to access a list of actions. The menu symbol is shown as
three dots. You can choose to clear the log, export the log to an email address, or access diagnostics. For help with a
particular issue, or a message of concern, email the log to
. Note: You must tap the Read button prior
to exporting the health log, otherwise the health log export will only include device information and not the entire health log
of the unit.
Selecting “Diagnostics” will show some self-testing and maintenance options.