85
System Troubleshooting
SDK is able to connect, but
no images appear in eBUS
Player.
In a multicast configuration,
images appear on a display
monitor connected to a
vDisplay HDI-Pro External
Frame Grabber but do not
appear in eBUS Player.
In a multicast configuration,
the CL-GigE may not be
configured correctly
Images might not appear on the display if you
have not configured the CL-GigE for a multicast
network configuration. The CL-GigE and all
multicast receivers (for example, a vDisplay
HDI-Pro External Frame Grabber) must have
identical values for both the GevSCDA and
GevSCPHostPort features in the
TransportLayerControl section. For more
information, see
Your computer’s firewall may
be blocking eBUS Player
Ensure that eBUS Player is allowed to
communicate through the firewall.
Anti-virus software blocking
transmission
Images might not appear in eBUS Player
because of anti-virus software on your network.
Disable all virus scanning software and re-
attempt a connection to the CL-GigE with eBUS
Player.
A non-Pleora GigE Vision driver
is blocking the connection
Disable or uninstall the non-Pleora GigE Vision
driver and install the Pleora eBUS Universal Pro
Driver. For more information, see
Table 26: Troubleshooting Tips (Continued)
Symptom
Possible cause
Resolution
