GB 00956 - Edition 12 - January 13
1/1
G 200
Service
On-Site maintenance for many products)
Overhaul / repair in the nearby Service Location
Fast replacement with refurbished exchange products in mint condition
Advice on the most cost-effi cient and quickest solution
Detailed information, addresses and forms at: www.pfeiffer-vacuum.com
(Service).
The following general recommendations will ensure a fast, smooth servicing
process:
Fill out the «Service Request/Product return» form and send it to your
local Pfeiffer Vacuum Service contact.
Include the confirmation on the service request from Pfeiffer Vacuum with
your shipment.
Fill out the declaration of contamination and include it in the shipment
(mandatory!). The Declaration of contamination is valid for any product/
device including a part exposed to vacuum.
Dismantle all accessories and keep them.
Close all the ports flange openings by using the original protective covers
or metallic airtight blank flanges for contaminated devices.
If possible, send pump or unit in its original packaging.
No devices will be accepted if they are contaminated with micro-biological,
explosive or radioactive substances. “Hazardous substances” are substan-
ces and compounds in accordance with the hazardous goods regulations
(current version).
Neutralize the pump by flushing it with nitrogen or dry air.
Close all openings airtight.
Seal the pump or device in suitable protective film.
Return the pump/device only in a suitable and sturdy transport container
and send it in while following applicable transport conditions.
Pump or device returned without declaration of contamination form fully com-
pleted and/or non-secured in a suitable packaging, will be decontaminated
and/or returned at the shipper’s expense.
The factory operating parameters are always preset with exchange or repai-
red devices. If you use specifi c parameters for your application, you have to
set these again.
All service orders are carried out exclusively according to our general terms
and conditions for the repair and maintenance, available in our website.
Pfeiffer Vacuum offers
first-class customer
service!
Overhaul and repair
in the Pfeiffer Vacuum
Service Center
Sending of
contaminated pumps or
devices
Exchange or repaired
devices
Service orders
adixen Vacuum Products - Operating instructions - A3P Series
