Perkin-Elmer RamanStation 400 Series, Getting Started Manual

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96 . RamanStation 400 Series Getting Started Guide
Problem: The motorized stage does not move to the expected position on a
sample holder when requested.
Solution 1 Go to the Setup Instrument Basic tab and ensure that the selected sample
holder is correct. If it is not, then select the appropriate sample holder.
Check the Graphic view on the Setup Sample Area XYZ Stage tab – it may be
that you were directing the stage to a prohibited region of the sample holder
(hashed area on the Graphic view).
Solution 2 If the Accessory options are correct, it may be that the stage needs to be
reset. On the Setup Sample Area XYZ Stage tab, click
Toolbox
and then
select
Reset Stage
. The motorized accessory will now reset itself. NEVER
attempt to reset the stage with the RamanStation 400 Series lens snout in
the Horizontal orientation.
Solution 3 If the above solutions do not solve your problem, you should contact your
PerkinElmer Service Representative.
Problem: The message “Video Image not available” is displayed on the Live
Video image on the Setup Sample Area or Setup Sample Area XYZ
Stage tab.
Description This means that the software searched for the alignment camera on the
system and could not locate one.
Solution Is the USB cable connected from the alignment camera to the sample
compartment? If not, exit the software, connect this cable and then restart
Spectrum software.
Problem: Unable to communicate with stage.
Description When you open the Spectrum software the error message Unable to
communicate with Stage. The stage controls will not operate. is
displayed.
Solution Disconnect the stage controller box power supply from the mains power
socket, wait a few seconds, and then reconnect the PSU to the mains power
socket. You will then be prompted to reset the stage