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Panasonic WV-SUD638, Operating Instructions Manual

The Panasonic WV-SUD638 is a cutting-edge surveillance camera designed to provide top-notch security. Ensure its optimal usage by downloading the free Important Information Manual from manualshive.com, offering detailed instructions and essential guidance for setup and operation, ensuring seamless performance at all times.

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Symptom

Cause/solution

Reference pages

A black object (wiper) is
visible in the “Live” page.

•

Click the [Execute] button of “Position refresh” in the
[Default reset] tab of the “Maintenance” page. By
performing a position refresh, the wiper will go back
to its initial position.
If repeatedly performing position refresh does not
improve the situation, there may be a problem with
the wiper. Contact the dealer for assistance.

-

Operating Instructions

207

18 Troubleshooting

Summary of Contents for WV-SUD638

Page 1: ...Model No WV SUD638 WV SUD638 H WV SUD638 T Before attempting to connect or operate this product please read these instructions carefully and save this manual for future use The model number is abbreviated in some descriptions in this manual ...

Page 2: ...n about installation procedures and network connections Abbreviations The following abbreviations are used in these operating instructions Microsoft Windows 10 is described as Windows 10 Microsoft Windows 8 1 is described as Windows 8 1 Microsoft Windows 8 is described as Windows 8 Microsoft Windows 7 is described as Windows 7 Windows Internet Explorer 11 Windows Internet Explorer 10 Windows Inter...

Page 3: ... types of characters IMPORTANT If you forgot or do not know the password or user name the camera must be initialized Because all settings other than preset position settings are deleted when the camera is initialized make sure to keep the information secure from third parties Refer to About the INITIAL SW Initial switch in the Parts and functions section in the Installation Guide for more informat...

Page 4: ...tion is On Follow the instructions on page 208 when the message is displayed on the information bar of the browser When the Live page is displayed for the first time the install wizard of the ActiveX control required to display images from the camera will be displayed Follow the instructions of the wizard When the install wizard is displayed again even after completing the installation of the Acti...

Page 5: ...net 43 8 Configure the settings relating to images and audio Image Audio 46 8 1 Configure the settings relating to the image capture mode JPEG H 264 46 8 2 Configure the settings relating to JPEG images JPEG H 264 47 8 3 Configure the settings relating to H 264 images JPEG H 264 49 8 4 Configure the settings relating to the camera operations Cam Function 55 8 5 Configure the settings relating to i...

Page 6: ...to the host authentication Host auth 122 11 3 Configure the settings relating to the priority stream System 123 12 Configuring the network settings Network 126 12 1 Configure the network settings Network 126 12 2 Configure advanced network settings Advanced 130 12 2 1 Configure the settings related to sending E mails 131 12 2 2 Configure the settings related to FTP transmission 134 12 2 3 Configur...

Page 7: ... firmware Upgrade 182 15 3 Check the status Status 184 15 3 1 Damage notification function 186 15 4 Reset the settings Reboot the camera Default reset 187 15 5 Settings data backing up or restoring logs Data 188 16 Using the CD ROM 190 16 1 About the CD launcher 190 16 2 Installing Panasonic IP Setting Software 191 16 3 Installing the manuals 192 16 4 Installing the Viewer software 192 16 5 Config...

Page 8: ...6 address http 2001 db8 10 Example of IPv4 access Example of IPv6 access IMPORTANT When the HTTP port number is changed from 80 enter http IP address of the camera colon port number in the address box of the browser Example http 192 168 0 11 8080 When the PC is in a local network configure the proxy server setting of the web browser under Internet Options under Tools of the menu bar to bypass the ...

Page 9: ...ng the access limit message will be displayed for users who subsequently attempt to access When Multicast is selected for Transmission type of H 264 only the first user who accessed to monitor H 264 images will be included in the maximum number The second and subsequent users who are monitoring H 264 images will not be included in the maximum number When On is selected for H 264 transmission page ...

Page 10: ... green and an H 264 image will be displayed When On is selected for H 264 transmission of H 264 1 H 264 2 H 264 3 H 264 4 the H 264 button will be displayed page 49 JPEG button The letters JPEG on the button will turn green and JPEG image will be displayed Stream buttons These buttons will be displayed only when an H 264 image is displayed 1 button The letter 1 will turn green and images in the ma...

Page 11: ... 720 pixels 640x360 The letters 640x360 will turn green and images in the main area will be displayed in 640 x 360 pixels 320x180 The letters 320x180 will turn green and images in the main area will be displayed in 320 x 180 pixels 160x90 The letters 160x90 will turn green and images in the main area will be displayed in 160 x 90 pixels Note Images are displayed in the image capture size selected ...

Page 12: ... the button will turn green and the status of the AUX connector will be closed Note The names of AUX Open and Close can be changed page 109 Multi screen Images from multiple cameras can be displayed on a multi screen by registering cameras on the setup menu page 17 Zoom button 2 Click this button to adjust the zoom ratio to the Wide side Click this button to set the zoom ratio to x1 0 Click this b...

Page 13: ... when the target moves too fast or too slow when the camera is shaking When the zoom ratio is set to the Tele side it may be difficult to obtain accuracy with the auto tracking function It is recommended to use the auto tracking function with setting the zoom ratio to the Wide side During auto tracking if the camera is operated using the control pad or by other methods or if an alarm occurs auto t...

Page 14: ...When an upper lower area of the control pad is right clicked the displayed image will be zoomed in out on When a left right area is right clicked the focus will be adjusted to the Near Far side Zoom can also be adjusted using the mouse wheel Note The control pad buttons cannot be operated while the washer is operating Operate the control pad buttons after the washer has finished operating Brightne...

Page 15: ...work environment the snap shot picture may not be displayed Mic input button 3 Turns on off the audio reception hear audio from the camera on a PC This button will be displayed only when Mic input Interactive Full duplex or Interactive Half duplex is selected for Audio transmission reception on the setup menu page 93 When the audio reception is turned off the button will turn into the button and a...

Page 16: ...g the mouse the selected area will be located at the center of the main area In this case the zoom ratio will be adjusted automatically 4 A zoom operation can be performed using the mouse wheel When the main area of the Live page is right clicked Auto track starts for the clicked object Depending on the targeted object or its surroundings Auto track may not perform normally Note When the camera is...

Page 17: ...meras and their versions Only JPEG images can be displayed on a multi screen Audio will not be heard When displaying the image on a multi screen and 16 9 is selected for the aspect ratio the image will be displayed altered vertically to the aspect ratio of 4 3 Network Camera Recorder with Viewer Software Lite which supports live monitoring and recording images from multiple cameras is available Fo...

Page 18: ...e in use is not compatible with UTF 8 encode it is impossible to display the screen correctly When VGA QVGA 640x360 or 320x180 is not selected one time or more for either one of JPEG 1 JPEG 2 or JPEG 3 of JPEG on the JPEG H 264 tab images cannot be viewed from cellular phones Note It is necessary to configure the network settings of the cellular phone in advance to connect to the Internet and moni...

Page 19: ... key 5 or the Manual Refresh button to refresh the camera images Press the Auto Refresh button to refresh the images from the camera in 5 second intervals When the dial key 5 or the Manual Refresh button is pressed again the refresh mode of the camera will return to manual refresh IMPORTANT Transmission will be periodically performed when Auto Refresh is selected for the camera image Confirm the c...

Page 20: ...me registered in the DDNS server colon port number mobile When HTTPS is selected for HTTPS Connection on the Advanced tab of the Network page enter as follows https IP address colon port number mobile or https Host name registered in the DDNS server colon port number mobile When the authentication window is displayed enter the user name of an administrator or user and password Depending on the cel...

Page 21: ...o connect to the Internet and monitor images from the camera page 126 1 Access to http IP address cam 1 or http Host name registered in the DDNS server cam 2 using a mobile terminal Images from the camera will be displayed A B C D Live images area Displays images from the camera Operation buttons area When functions are selected in the function selection area D buttons to operate those functions a...

Page 22: ...nction that you want to operate C D A B E F Pan Tilt Preset Resolution control AUX control Focus display Zoom display Each function is explained below 22 Operating Instructions 2 Monitor images on a cellular phone mobile terminal ...

Page 23: ...o select the preset position on the screen Camera images are displayed of the registered preset camera directions according to the preset numbers selected from the buttons Only position numbers 1 4 for the preset positions are displayed Only registered preset positions are displayed Unregistered preset positions are not displayed Operating Instructions 23 2 Monitor images on a cellular phone mobil...

Page 24: ...n on the screen The resolution can be changed by selecting a resolution setting from the buttons Images are displayed in the image capture size selected in JPEG 1 JPEG 2 or JPEG 3 of JPEG on the JPEG H 264 tab 24 Operating Instructions 2 Monitor images on a cellular phone mobile terminal ...

Page 25: ...the AUX output on the screen The AUX output terminals can be controlled with the and buttons This function is only displayed when Terminal 3 is set to AUX output on the settings menu page 99 Operating Instructions 25 2 Monitor images on a cellular phone mobile terminal ...

Page 26: ...uttons used to operate the focus on the screen The camera s focus can be operated with the and buttons Zoom display The camera s zoom can be operated with the and buttons 26 Operating Instructions 2 Monitor images on a cellular phone mobile terminal ...

Page 27: ...in the DDNS server colon port number cam When the authentication window is displayed enter the user name of an administrator or user and password Depending on the mobile terminal in use password entry may be required each time the screen is switched It is impossible to transmit receive audio using a mobile terminal Depending on the mobile terminal in use larger size images may not be displayed In ...

Page 28: ...n will be refreshed in 30 second intervals For this reason it may take a maximum of 30 seconds until the alarm occurrence indication button is displayed on the Live page at an alarm occurrence Notify of alarm occurrences to the device connected to the alarm connector It is possible to output signals from the alarm output terminal of the camera and sound the buzzer when an alarm occurs The settings...

Page 29: ...e configured in the Panasonic alarm protocol section of the Notification tab of the Alarm page page 117 Notify of alarm occurrences to the designated HTTP server HTTP alarm notification Alarm occurrence notifications can be sent at an alarm occurrence to the HTTP servers registered in advance Up to 5 HTTP servers can be registered as recipients of alarm notifications The URL sent to HTTP servers w...

Page 30: ...mission function will be given priority over the FTP periodic image transmission function Also when On is selected for the FTP transmission retry FTP setting page 135 alarm images will be retransmitted if there is an FTP transmission failure Therefore if there is continuous retransmission due to network problems or other factors periodic transmission will not be performed 4 2 Transmit images at a ...

Page 31: ...access to cameras using the HTTPS function page 144 IMPORTANT Design and enhance security countermeasures to prevent leakage of information such as image data authentication information user name and password alarm E mail information FTP server information DDNS server information etc Perform the countermeasure such as access restriction using the user authentication or access encryption using the ...

Page 32: ...y users whose access level is 1 Administrator Refer to page 121 for how to configure the access level 6 1 How to display the setup menu 1 Display the Live page page 8 2 Click the Setup button on the Live page The window with the user name and password entry fields will be displayed 32 Operating Instructions 6 Display the setup menu from a PC ...

Page 33: ...the OK button after entering the user name and the password The setup menu will be displayed Refer to page 36 for further information about this menu Operating Instructions 33 6 Display the setup menu from a PC ...

Page 34: ...f the window click the desired tab to display and configure the setting items relating to the name of the tab 2 Complete each setting item displayed in the frame on the right of the window 3 After completing each setting item click the Set button to apply them IMPORTANT When there are two or more Set and Execute buttons on the page click the respective button to the edited setting item 34 Operatin...

Page 35: ... below field A The edited settings in field A will not be applied unless the Set button B below field A is clicked In the same manner as above click the Set button D below field C when completing the setting items in field C Operating Instructions 35 6 Display the setup menu from a PC ...

Page 36: ...can be configured on the Basic page page 38 Image Audio button Displays the Image Audio page The settings relating to image quality image capture size etc of JPEG H 264 camera images can be configured on the Image Audio page page 46 Multi screen button Displays the Multi screen page The cameras from which images are to be displayed on a multi screen can be registered on the Multi screen page page ...

Page 37: ...fer Protocol the NTP server and Diffserv can be configured on the Network page page 126 Schedule button Displays the Schedule page On the Schedule page it is possible to designate time zones to allow to activate the VMD detection function page 174 Extension unit button Displays the Extension unit page The settings can be configured when using the front unit page 181 Maintenance button Displays the...

Page 38: ...o initially display when the camera is accessed from the following Auto English Japanese Italian French German Spanish Chinese Russian Portuguese Auto The language used by the browser is automatically selected If the language used by the browser is not supported by the camera English is selected Default Auto The language displayed on the Live page can also be changed page 10 Camera title Enter the...

Page 39: ...TP is clicked the Advanced tab of the Network page will be displayed page 137 Time zone Select a time zone corresponding to the location where the camera is in use Default GMT 09 00 Osaka Sapporo Tokyo Summer time daylight saving Select In Out or Auto to determine whether or not to apply daylight saving time Configure this setting if the summer time daylight saving time is applied in the location ...

Page 40: ... screen Lower center The character string will be displayed in the lower center part of the screen Upper right The character string will be displayed in the upper right part of the screen Lower right The character string will be displayed in the lower right part of the screen Default Upper left OSD Character size Select the size of the entered character string to be displayed at the selected OSD p...

Page 41: ...nge During the initialization Lights orange Lights off Blinks orange Lights orange Port forwarding error caused by the UPnP function Blinks orange in 2 seconds intervals on for 1 second off for 1 second Trouble happening on the camera Blinks red Trouble with the installation position of the camera Lights red Alarm status update mode Select an interval of the camera status notification from the fol...

Page 42: ...ges are temporarily stored on the computer and are displayed smoother Off Images are displayed in real time and are not stored on the computer Default Off Viewer software nwcv4Ssetup exe Contrast enhancement RGB 0 to 255 Select On or Off to determine whether or not to enhance the contrast of H 264 images on the Live page If On is selected the range of RGB signal on display is extended from 16 235 ...

Page 43: ...ed specify the wiper count Available number of counts 0 to 10 Default 2 Close button Click this button to close the Washer control setup menu Note When 0 is selected for Wiper count wiper control is not performed after washer control and the camera position reverts back to the position it was before the washer operations started Refer to the Important Information for information about washer insta...

Page 44: ...he UPnP Auto port forwarding setting is changed the Auto port forwarding setting under UPnP on the Advanced tab of the Network page also changes to the same setting Area Select the region where the camera is installed If the camera is used outside of Japan select Global If the camera is used in Japan select Japan Japan Global Service Select Viewnetcam com or Off to determine whether or not to use ...

Page 45: ...riority Best effort H 264 1 Image capture size 1280x960 1280x720 Max bit rate per client Max 1024 kbps Min 256 kbps H 264 2 Image capture size VGA 640x360 Max bit rate per client Max 1024 kbps Min 128 kbps H 264 3 Image capture size QVGA 320x180 Max bit rate per client Max 1024 kbps Min 128 kbps H 264 4 Image capture size 160x120 160x90 Max bit rate per client Max 1024 kbps Min 128 kbps Network ta...

Page 46: ... 9 30fps mode 2 mega pixel 16 9 60fps mode 1 3 mega pixel 4 3 30fps mode Default 2 mega pixel 16 9 30fps mode IMPORTANT The positions of areas may move out of alignment when the Image capture mode setting is changed when the following area settings are configured Therefore we recommend that you configure each area setting after configuring the Image capture mode mask area page 68 privacy zone page...

Page 47: ... the set value when any value with an asterisk on the right is selected Depending on factors such as the network environment the resolution the image quality or the number of computers concurrently accessing the camera the transmission interval may be longer than the set value If images are not delivered in the specified transmission interval you can make the images be delivered closer to the spec...

Page 48: ...pture mode 1280x960 800x600 VGA 400x300 QVGA 160x120 Default JPEG 1 1920x1080 JPEG 2 640x360 JPEG 3 320x180 Image quality Select two types of image quality of JPEG images for each image capture size 0 Super fine 1 Fine 2 3 4 5 Normal 6 7 8 9 Low Default Quality1 5 Normal Quality2 8 The setting for Quality1 is activated for FTP periodic image transmission files attached to alarm E mails 48 Operatin...

Page 49: ...r H 264 transmission in H 264 1 H 264 2 H 264 3 or H 264 4 displaying of both H 264 images and JPEG images on the Live page will become available When On is selected for H 264 transmission in H 264 1 H 264 2 H 264 3 or H 264 4 the transmission interval of JPEG images may sometimes become longer Internet mode over HTTP Select On when transmitting H 264 images via the Internet It is possible to tran...

Page 50: ...x120 1280x960 800x600 VGA 400x300 QVGA 160x120 1280x960 800x600 VGA 400x300 QVGA 160x120 1280x960 800x600 VGA 400x300 QVGA 160x120 Default H 264 1 1920x1080 H 264 2 640x360 H 264 3 320x180 H 264 4 160x90 Transmission priority Select a transmission priority for H 264 images from the following Constant bit rate H 264 images will be transmitted with the bit rate selected for Max bit rate per client V...

Page 51: ... after changing settings H 264 1 will be fixed to 60fps when 2 mega pixel 16 9 60fps mode or 1 3 mega pixel 16 9 60fps mode is selected for Image capture mode Burst tolerance level Select how much the bit rate can exceed Max bit rate per client by from the following High Middle Low Default Low Note This setting is only available when Advanced VBR is selected for Transmission priority Control time ...

Page 52: ...ht is selected Image quality Select the image quality of H 264 images from the following When Transmission priority is set to Constant bit rate or Best effort Low Motion priority Normal Fine Image quality priority VBR 0 Super fine 1 Fine 2 3 4 5 Normal 6 7 8 9 Low Default Normal Note When Constant bit rate Best effort or VBR is selected for Transmission priority this setting is available Smart Cod...

Page 53: ...uctions of the router in use Multicast Unlimited number of users can access a single camera concurrently Complete the entry field of Multicast address Multicast port and Multicast TTL HOPLimit when transmitting H 264 images with multicast Refer to page 8 for further information about the maximum concurrent access number Default Unicast port AUTO Unicast port1 Image 2 Enter the unicast port number ...

Page 54: ...ay not be displayed depending on the settings of a proxy server or a firewall In this case refer to the network administrator When two or more network interface cards are installed on the PC in use the network interface card s not used for receiving images should be invalidated when displaying images using the multicast port 1 Used by super resolution techniques 2 It is necessary to designate the ...

Page 55: ... home position automatically Auto track When the set time has passed the camera will move to the home position and will start the advanced auto track function The camera will repeat this action moving to the home position and starting the auto track function afterward Auto pan When the set time has passed the camera will start the auto pan function Preset sequence When the set time has passed the ...

Page 56: ... When the zoom factor is 45x or more the setting of the preset positions will become unavailable Number of Privacy zone Select the number of privacy zones that can be configured from the following 8 Up to 8 privacy zones can be configured 32 Up to 32 privacy zones can be configured Default 8 Note A maximum of 8 privacy zones can be displayed on 1 screen simultaneously Privacy zone Select a display...

Page 57: ...lling PATROL The camera is moving through the preset sequences PRESET SEQ Tilt flip Select the tilt flip setting from the following On When the camera attains its tilt end point with manual operations the high speed pan automatically rotates the camera so that it does not stop at its tilt end point and enables operations to be continued Off Tilt flip does not operate Default On Note When the tilt ...

Page 58: ...sher has finished operating Image adjust Click the Setup button to display the setup menu that can configure the settings relating to image quality The setup menu will be displayed in a newly opened window page 59 Preset position Click the Setup button to display the setup menu that can configure the preset position The setup menu will be displayed in a newly opened window page 71 Auto pan Click t...

Page 59: ...up button to display the setup menu that can configure the settings relating to VIQS The setup menu will be displayed page 88 VIQS is an abbreviation of Variable Image Quality on Specified area and is a feature that enables you to enhance the image quality of specified areas in images 8 5 1 Configure the settings relating to image quality Image adjust setup menu Click the Setup button of Image adj...

Page 60: ...60 Operating Instructions 8 Configure the settings relating to images and audio Image Audio ...

Page 61: ... camera adjusts the lens iris in accordance with the brighter areas This causes loss of detail in darker areas Conversely adjusting the lens brightness for the darker areas causes the brighter areas to become washed out For images that have a large amount of contrast Super Dynamic digitally combines an image that is set up for a clear view of the brighter areas with an image that is set up for a c...

Page 62: ... images On Mask areas will be set automatically Off Mask areas will not be set automatically It is necessary to set them manually Default Off Mask area When Off is selected for Super Dynamic SD and Back light compensation BLC it is possible to compensate for backlight by masking brighter areas Refer to page 68 for information on how to set the mask area Light control mode Select the light control ...

Page 63: ... become lower Noise or white dots blemishes may sometimes appear Note Max 1 60s can only be selected when 2 mega pixel 16 9 60fps mode is selected for Image capture mode When Max 16 30s is selected for example sensitivity will automatically be increased up to x16 When Off is selected for AGC values with an interval longer than Max 1 30s Max 2 30s Max 4 30s Max 6 30s Max 10 30s Max 16 30s will beco...

Page 64: ...00 K or lower the color mode will be switched to the black white mode Low Carries on the color mode by activating the super chroma compensation function when the ambient brightness illuminance of the camera is approx 2 lx or less When the color temperature of the object becomes approx 3 500 K or lower the color mode will be switched to the black white mode Default High Dwell time Select a wait tim...

Page 65: ...ct level High or Low for the digital noise reduction High High DNR increases afterimage Low Low DNR reduces afterimage Default High Stabilizer Select On or Off to determine whether or not to activate the stabilizer function that uses a hybrid correction system of electronic stabilization and pan tilt stabilization Default Off Electronic stabilization and pan tilt stabilization hybrid correction sy...

Page 66: ...ack Auto pan Preset sequence 360 map shot Preset map shot Patrol Position refresh Washer VMD area setting image position setting and pan tilt operations When image stabilization is enabled the angle of the range of the alarm detection area configured in VMD area and VIQS area is changed Therefore you must reconfigure the VMD area and VIQS area settings Chroma gain level Adjusts the chroma level co...

Page 67: ...ights such as those from car headlights at night blown out highlights of subjects can be limited On Activates the high light compensation function Off Deactivates the high light compensation function Default Off Level Adjust the high light compensation level The level of compensation will increase when the cursor is moved in the direction and decrease when the cursor is moved in the direction Clic...

Page 68: ...p menu 8 5 2 Set mask areas When Off is selected for Super Dynamic SD and Back light compensation BLC it is possible to compensate for backlight by masking brighter areas 68 Operating Instructions 8 Configure the settings relating to images and audio Image Audio ...

Page 69: ...1 Display the Image adjust setup menu page 58 Operating Instructions 69 8 Configure the settings relating to images and audio Image Audio ...

Page 70: ...the divided areas to be masked The clicked areas will be masked and will become white To cancel masking click the area again 4 Click the End button after completing masking areas The borders on the image displayed on the Image Position tab will disappear 70 Operating Instructions 8 Configure the settings relating to images and audio Image Audio ...

Page 71: ...s clicked masking for all the masked areas will be canceled 8 5 3 Configure the settings relating to the preset positions Preset position setup menu Click the Setup button of Preset position on the Image Position tab of the Image Audio page page 58 It is possible to register edit and delete the preset positions on this page When the focus brightness zoom factor are adjusted the adjustment will be ...

Page 72: ...Note Depending on the environment such as when the temperature is below 5 C 41 F for example the moving speed of the camera to the preset position may become slower Reconfigure the preset position if the way the camera is fixed is changed after registering preset positions 72 Operating Instructions 8 Configure the settings relating to images and audio Image Audio ...

Page 73: ...her to enable or disable the auto focus function after the camera has moved to a preset position This function can be applied to each preset position Auto The auto focus function will be activated after moving to a preset position Off Does not activate the auto focus function after moving to a preset position Default Off Note When the preset position is set to shoot the following objects it is rec...

Page 74: ...ied by the position number Close button Click this button to close the Preset position setup menu Register the preset positions 1 Select a preset position number The selected preset position number will be displayed in the Position No area When the selected number has already been registered the camera will move to the selected preset position 2 Move the camera to the desired direction 3 To displa...

Page 75: ...t as the left end position point of the auto panning using the control pad buttons and adjust the image using the Zoom buttons and the Focus buttons The zoom and focus settings are set together with the start point Right end position setup Move the camera to the desired point to be set as the right end position point of the auto panning using the control pad buttons and then click the Set button t...

Page 76: ...or is higher than 45x the camera will start panning with 45x zoom factor Endless panning The operations for panning can be set to the following Off Pan between the left and right end position points On Clockwise Pans clockwise On Counterclockwise Pans counterclockwise Default Off Zoom buttons Focus buttons Brightness buttons Control pad buttons and Go button Refer to page 10 for descriptions of ho...

Page 77: ... is changed the learned patrol operations are deleted Learn patrol pattern Click of Patrol No and select a patrol number 1 4 from the pull down menu An asterisk next to the patrol number indicates that the patrol operation has already been learned for the patrol number With the patrol number selected click the Learn button to start learning the camera operations During learning LEARNING S is displ...

Page 78: ...ning zoom operations starting from the Tele side will reduce blurring Zoom buttons Focus buttons Brightness buttons Control pad buttons and Go button Refer to page 10 for descriptions of how to operate these buttons pad Close button Click this button to close the Patrol setup menu 8 5 6 Configure the settings relating to auto track Auto track setup menu Click the Setup button of Auto track on the ...

Page 79: ...can be used to detect movement in a predetermined area and automatically track and capture images of the subject detected in that area Operating Instructions 79 8 Configure the settings relating to images and audio Image Audio ...

Page 80: ...llowing Off An alarm is not outputted On Immediate Alarms are continuously outputted during auto tracking Outputs are made at 5 second intervals On After alarm wait time Alarms are outputted only once when the auto tracking is continuously performed for a set period On In preset alarm area While tacking if the tracking target enters the set alarm area an alarm is outputted once Refer to page 82 fo...

Page 81: ...g but it will also reduce the tracking capabilities On the other hand increasing the sensitivity increases the tracking capabilities but also increases false detections Match the settings according to where the camera is used Auto track duration time Select the time that tracking will be forced to stop from after it started from the following Off Unlimited 10s 20s 30s 40s 50s 1min 2min 3min 5min 1...

Page 82: ...duced Mask areas cannot be configured separately for each preset position The specified area is active for all the preset positions IMPORTANT During auto tracking if the tracking target enters the masked area tracking will continue unchanged Note that the mask area will not be active in this situation Zoom buttons Focus buttons Brightness buttons Control pad buttons and Go button Refer to page 10 ...

Page 83: ...m area to Camera 1 in the area where you want to perform auto track cooperation Display the Auto track setting page With Auto track alarm select On In preset alarm area and click the Set button Select 1 from the Area No pull down menu of Area select in Alarm area While monitoring images perform the pan tilt zoom and then set the alarm area Click the Set button 2 On Camera 2 configure the preset po...

Page 84: ...o track cooperation can be used by starting the auto tracking for Camera 1 8 5 7 Configure the settings relating to direction angle setting Direction Angle setting setup menu Click the Setup button of Direction Angle on the Image Position tab of the Image Audio page page 58 Here the information related to the direction angle setting is set The pan tilt position moves to the position set as north w...

Page 85: ...Click this button to close the Direction Angle setting setup menu 8 5 8 Configure the settings relating to the privacy zone Privacy zone setup menu Click the Setup button of Privacy zone on the Image Position tab of the Image Audio page page 58 When there is a zone that you do not want to display set the zone as a privacy zone not to be displayed According to the setting of Number of Privacy zone ...

Page 86: ...the privacy zone with the zoom range between 1x and 3x Panning tilting and zooming operations can also be carried out on the Image Position tab When selecting Zone No after selecting Gray for Privacy zone a mask will be displayed in the image display area and will start blinking while changing its color as follows Dark gray Clear Light gray Even when 32 is selected for Number of Privacy zone the m...

Page 87: ... Close button Click this button to close the Privacy zone setup menu Operating Instructions 87 8 Configure the settings relating to images and audio Image Audio ...

Page 88: ...ing is available only for H 264 images VIQS can be set to preset position numbers 1 to 8 as well as settings other than preset positions and up to 8 VIQS areas can be set for each preset position To check the image after configuring VIQS when H 264 images are selected under Stream you can check the image by pressing the Confirm button You can also check by displaying an H 264 image on the Live pag...

Page 89: ...When the Center button is clicked the whole area will become the VIQS area and 1 White will be automatically applied to Area Status Select On or Off to determine whether or not to use the VIQS area On The VIQS area will be set Off Does not set the VIQS area Default Off Delete button Deletes the VIQS area Click the button to delete the VIQS area Operating Instructions 89 8 Configure the settings re...

Page 90: ... areas The greater the difference level the more the image quality of the non specified area is reduced This makes it possible to moderate the image data size 0 Min 1 2 3 4 5 Normal 6 7 8 9 Max Default 5 Normal 90 Operating Instructions 8 Configure the settings relating to images and audio Image Audio ...

Page 91: ...ure the difference level in the image quality between specified areas and non specified areas The greater the difference level the more the image quality of the non specified area is reduced This makes it possible to moderate the image data size 3 Select On Off to activate deactivate a distributed image of H 264 1 H 264 2 H 264 3 or H 264 4 4 Click the Set button This unit is updated with the sett...

Page 92: ... configured VIQS IMPORTANT No setting contents are determined unless the Set button is clicked To check the image after configuring VIQS display an H 264 image on the Live page or press the Confirm button under Stream The outputted bit rate changes depending on the subject Confirm the bit rates with actual subjects used when operating the camera 92 Operating Instructions 8 Configure the settings r...

Page 93: ...ized Audio output Audio data from the PC will be transmitted to the camera Audio can be heard from the speaker connected to the camera Interactive Half duplex Both reception and transmission are available However audio data cannot simultaneously be transmitted and received Interactive Full duplex Both reception and transmission are simultaneously available Default Off Note Howling may be generated...

Page 94: ...a to PC Select a volume level on the PC to hear audio transmitted from the camera Line High The volume level will become high Line Middle The volume level will become middle Line Low The volume level will become low Default Line Middle Note These settings are linked with the volume settings of Audio detection AGC audio Automatically adjusts the audio reception to a suitable volume The degree to wh...

Page 95: ...n or noise by setting a longer interval for Audio output interval PC to Camera Audio may sometimes not be heard depending on the network environment Audio output duration Configure the maximum duration for each time audio is outputted 1min 2min 3min 5min 10min 20min 30min 1h Default 5min Note Audio output stops when the specified time has passed To turn the audio transmission function on click the...

Page 96: ...Note Refer to page 121 for further information about the access level 96 Operating Instructions 8 Configure the settings relating to images and audio Image Audio ...

Page 97: ... to be displayed had been changed enter as follows Example of entry Example when entering an IPv4 address http 192 168 0 10 8080 Example when entering an IPv6 address http 2001 db8 0 0 0 0 0 1 8080 To access the cameras using the HTTPS protocol enter as follows Example of entry https 192 168 0 10 Available number of characters 1 128 characters Default Cam 1 selfcamera Cam 2 16 not registered IMPOR...

Page 98: ...r the multi screen display Refer to the network administrator for information on the DNS setting of PCs Camera title Enter the title of the camera The entered camera title will be displayed on a multi screen Available number of characters 0 20 characters Unavailable characters Default Cam 1 The model No is displayed Cam 2 16 None blank Note When selecting a 16 split screen some characters of the c...

Page 99: ...eceives alarms When Alarm input is selected a pull down menu for Close and Open is displayed Close An alarm is detected when the terminal status is changed to Close Open An alarm is detected when the terminal status is changed to Open Black white input Receives the black white switchover input When the input is set to On the black white mode is activated Auto time adjustment Receives time date set...

Page 100: ...tion is made alarm inputs received within about 5 seconds after an alarm is detected are not detected Note AUX is a camera terminal that allows users to operate Open Close arbitrarily from the Live page For example an operator can remotely control lights in a place where the camera is installed by connecting the terminal to the light controller Refer to the installation guide for further informati...

Page 101: ...elating to the camera action on alarm occurrence Alarm Click the Alarm tab on the Alarm page page 32 page 34 The settings related to the camera action on alarm can be configured in this section Camera action on alarm Terminal alarm 1 Select an action to be taken when a terminal alarm 1 is detected from the following This setting is available when Terminal 1 is selected for Alarm input of the Alarm...

Page 102: ... VMD alarm is detected the camera will move to that position Auto track When a VMD alarm is detected the camera will start the auto tracking Patrol 1 When a VMD alarm is detected the camera will start the patrol If Patrol 1 is not registered it is not displayed on the screen Default Off Audio detection alarm Select an action to be taken when a sound alarm is detected from the following Off Does no...

Page 103: ...u that can configure the settings relating to transmitting Panasonic alarm protocol notifications when an alarm occurs The setup menu will be displayed in a newly opened window page 107 HTTP alarm notification Click HTTP alarm notification to display the setup menu that can configure the settings relating to transmitting HTTP alarm notifications when an alarm occurs The setup menu will be displaye...

Page 104: ...determine whether or not to change the image quality of Quality1 page 47 upon alarm detection On Images will be transmitted with the image quality selected for Image quality upon alarm detection Off Does not change the image quality upon alarm detection Default Off Image quality upon alarm detection Image quality can be changed upon an alarm occurrence Select the image quality from the following 0...

Page 105: ...E mail notifications Click E mail server of Camera action on alarm on the Alarm tab of the Alarm page page 101 Refer to page 131 for information on configuration for these settings Operating Instructions 105 10 Configure the alarm settings Alarm ...

Page 106: ...transmissions of alarm images Click FTP of Camera action on alarm on the Alarm tab of the Alarm page page 101 Refer to page 134 for information on configuration for these settings 106 Operating Instructions 10 Configure the alarm settings Alarm ...

Page 107: ...ion when an alarm occurs Click Panasonic alarm protocol notification of Camera action on alarm on the Alarm tab of the Alarm page page 101 Refer to page 117 for information on configuration for these settings Operating Instructions 107 10 Configure the alarm settings Alarm ...

Page 108: ...Configure the settings relating to the alarm output terminal Alarm Click the Alarm tab on the Alarm page page 32 page 34 The settings relating to the alarm output terminal can be configured in this section Alarm output terminal setup Alarm output trigger Select On or Off to determine whether or not to output the alarm signals to the alarm output terminal when an alarm is detected Default Off 108 O...

Page 109: ...utput terminal will open when outputting the alarm signals Normally close Close The alarm output terminal will close when outputting the alarm signals Normally open Default Close Note When Open is selected the alarm signal will be output for about 20 seconds when the power of the unit is turned on Pulse width When Pulse is selected for Alarm output type select an alarm output terminal duration fro...

Page 110: ...the preset position IMPORTANT The alarm occurrence indication button page 10 will be displayed when motion is detected by the VMD function The alarm occurrence indication button will be displayed when receiving a command alarm Depending on the network environment notification may be delayed even when Real time is selected for Alarm status update mode on the Basic tab of the Basic page page 38 Afte...

Page 111: ... VMD area select VMD activation in area except the preset positions VMD information addition Information addition Select On or Off to determine whether or not to add VMD information to superimposed image data The VMD information can be searched by some Panasonic network disk recorders Refer to the operating instructions of the connected devices for further information about the functions and setti...

Page 112: ...ome the VMD area and 1 White will be automatically applied to Area Status Select On or Off to determine whether or not to perform video motion detection On Performs video motion detection Off Does not perform video motion detection Default Off Detection area Adjust the size of the VMD area using the slider The smaller the selected value is the higher the sensitivity of VMD area becomes The current...

Page 113: ...a The designated area will become the VMD area 1 White and the outline will be displayed When 2 4 VMD areas are set each area will be numbered in order The areas will be identified by the respective outline colors The Status of the outline to be set for the area will become On 2 Adjust Detection area and Detection sensitivity using the slider Refer to page 111 for further information about the Det...

Page 114: ...tion function page 10 The alarm occurrence indication button will also be displayed when receiving a command alarm Notification may be delayed in some network environments even when Real time is selected for Alarm status update mode on the Basic tab of the Basic page page 38 The audio detection feature is not designed to be used in situations that require high reliability We are not responsible fo...

Page 115: ... quiet sounds lower the audio detection level Configure the audio detection level A B C D E Alarm occurrence indication button Mic input button Audio detection level The current volume level Range of volumes to be detected 1 Check the audio detection level and current volume level The volume level configured in Mic input volume Camera to PC on the Audio tab of the Image Audio page is displayed in ...

Page 116: ...ut or Interactive Full duplex is selected for Audio transmission reception on the Audio tab of the Image Audio page page 93 Noise or other unwanted sound from the surrounding area may be mistakenly detected Only the volume of the sound determines whether sound is detected or not the type of sound does not matter 10 7 Configuration of the settings relating to alarm notification Notification Click t...

Page 117: ...f Note Panasonic alarm protocol notifications are sent in order from Address 1 Notifications are only sent to addresses that have their Alarm checkboxs selected Additional alarm data Determine whether or not to send notifications for alarm area numbers of VMD alarm and alarm area numbers of auto track alarm with the Panasonic alarm protocol by selecting On Off Default Off Operating Instructions 11...

Page 118: ...derscore _ and the hyphen To delete the registered destination server address click the Delete button respective to the desired destination server address Auto track cooperation Select whether to perform auto track cooperation setup by selecting On Off When On is selected for Auto track cooperation alarm notification is only implemented when the number of the Alarm area set in auto track alarm con...

Page 119: ... or http Host name colon port number Alarm checkbox When the checkbox is checked the HTTP alarm notification will be provided upon an alarm occurrence Delete button When this button is clicked all configured information including the address user name password and notification data will be deleted User name Enter the user name login name to access the HTTP server Available number of characters 0 6...

Page 120: ...the first character for Notification data If the HTTP alarm notification fails information about the failure will be added to the system log Even if the Set button is clicked after deleting the contents of Notification data cgi bin comalarm cgi CMD 01 will be set HTTPS cannot be used Example When http 192 168 0 100 is set for the address and cgi bin comalarm cgi CMD 01 is set for Notification data...

Page 121: ...ettings relating to the authentication of users who can access this camera from the PC or a cellular phone mobile terminal can be configured on this page Up to 24 users can be registered Note When user authentication has failed to pass authentication error 8 times within 30 seconds using the same IP address PC access to the unit will be denied for a while User auth Select On or Off to determine wh...

Page 122: ...characters numbers and codes Passwords must be composed of at least 2 types of characters Access level Select the access level of the user from the following 1 Administrator Allowed all available operations of the camera 2 Camera control Allowed to display images from the camera and to control the camera The camera setting configuration is unavailable 3 Live only Only displaying live images is ava...

Page 123: ...ive host information will be overwritten A Set address error message is displayed if the IP address of the PC has not been set properly Check the set IP address of the PC again Access level Select the access level of the host from the following 1 Administrator 2 Camera control 3 Live only Refer to page 121 for further information about the access level Default 3 Live only Host check From the pull ...

Page 124: ... or H 264 4 JPEG 1 JPEG 1 images will be transmitted JPEG 2 JPEG 2 images will be transmitted JPEG 3 JPEG 3 images will be transmitted H 264 1 H 264 1 images will be transmitted H 264 2 H 264 2 images will be transmitted H 264 3 H 264 3 images will be transmitted H 264 4 H 264 4 images will be transmitted Default JPEG 1 Note When Best effort is selected for Transmission priority of H 264 bit rate ...

Page 125: ...r H 264 transmission the transmission interval may be longer than the set value when any value with an asterisk on the right is selected Operating Instructions 125 11 Configure the settings relating to the authentication User mng ...

Page 126: ...ick the Network tab on the Network page page 32 page 34 The following information is required to configure the network settings Contact the network administrator or your Internet service provider IP address Subnet mask Default gateway when using the gateway server router HTTP port Primary DNS address Secondary DNS address when using DNS 126 Operating Instructions 12 Configuring the network setting...

Page 127: ...ult 192 168 0 10 Note Multiple IP addresses are unavailable even when using the DHCP function Refer to the network administrator for further information about the settings of the DHCP server Subnet mask When not using the DHCP function enter the subnet mask of the camera Default 255 255 255 0 Default gateway When not using the DHCP function enter the default gateway of the camera Default 192 168 0...

Page 128: ... Off to determine whether or not to use the IPv6 DHCP function Configure the DHCP server not to assign the same IP addresses used for the other network cameras and PCs whose IP address is unique Refer to the network administrator for further information about the settings of the server Default Off Primary DNS server address Secondary DNS server address Enter the IPv6 address of the DNS server Refe...

Page 129: ... Unlimited Note When selecting 64kbps select Off for Audio transmission reception on the Audio tab page 93 Select 128kbps or a faster rate to carry out the live transmission of JPEG images and the FTP periodic image transmission simultaneously When Bandwidth control bit rate is set low taking a picture using the snap shot button may not function depending on the usage environment In this case sele...

Page 130: ...er 50000 Private address 192 168 0 2 Port number 50001 LAN Private address 192 168 0 254 WAN Global address vvv xxx yyy zzz Enter Global IP address colon port number in the Address box of the browser via the Internet vvv xxx yyy zzz 50000 vvv xxx yyy zzz 50001 FTP access to camera Select Allow or Forbid to determine whether to allow or forbid the FTP access to camera Default Forbid 12 2 Configure ...

Page 131: ...o attach an image to the E mail to be sent when an alarm is detected Default Off Image capture size Select the image capture size of images attached to an alarm E mail from the following JPEG 1 JPEG 2 JPEG 3 Default JPEG 2 SMTP server address Enter the IP address or the host name of the SMTP server used to send E mails Available number of characters 1 128 characters Operating Instructions 131 12 C...

Page 132: ...MTP It is necessary to first clear the POP server authentication to use the SMTP server to send E mails SMTP It is necessary to clear the SMTP server authentication to send E mails Default None Note When you don t know the authentication method to send E mails refer to the network administrator User name Enter the user name to access the server Available number of characters 0 32 characters Unavai...

Page 133: ... Alphanumeric characters the at sign the period the underscore _ and the hyphen To delete the registered address click the Delete button respective to the desired address E mail subject Enter the E mail subject Available number of characters 0 50 characters E mail body Enter the E mail body Available number of characters 0 200 characters Note Entering alternative text into the E mail body automati...

Page 134: ... be saved For example enter ALARM to designate the directory ALARM under the root directory of the FTP server Available number of characters 1 256 characters Unavailable characters File name Enter the file name used for the alarm image to be transmitted to an FTP server The file name will be as follows File name Entered file name Time and date year month day hour minute second Serial number 134 Op...

Page 135: ...te When JPEG 1 is selected for the capture size of the image to be transmitted pre alarm is unavailable if the image capture size of JPEG 1 is 1920x1080 When On is selected for Image compression rate upon alarm detection only post alarm recorded images are compressed Compression is not applied to pre alarm recorded images When a selection with an asterisk on the right of it is selected for Maximum...

Page 136: ...ing FTP periodic image transmission it is necessary to configure the schedule settings of FTP periodic image transmission on the Schedule tab of the Schedule page page 174 Directory name Enter the directory name where the images are to be saved For example enter img to designate the directory img under the root directory of the FTP server Available number of characters 1 256 characters Unavailable...

Page 137: ...6 User name Enter the user name login name to access the FTP server Available number of characters 1 32 characters Unavailable characters Password Enter the password to access the FTP server Available number of characters 0 32 characters Unavailable characters Control port Enter a control port number to be used for the FTP server Available port number 1 65535 Default 21 The following port numbers ...

Page 138: ...ress from the DHCP server Manual The NTP server address will be entered manually on NTP server address Default Manual IMPORTANT When obtaining the NTP server address from the DHCP server it is necessary to select DHCP Auto AutoIP or Auto Advanced for Network Settings on the Network tab of the Network page page 126 NTP server address When Manual is selected for NTP server address setting enter the ...

Page 139: ... the router in use must support UPnP and the UPnP must be enabled Default Off Note Due to port forwarding the port number may sometimes be changed When the number is changed it is necessary to change the port numbers registered in the PC and recorders etc The UPnP function is available when the camera is connected to the IPv4 network IPv6 is not supported To check if auto port forwarding is proper...

Page 140: ...advanced sharing settings click Save changes Complete 12 2 5 Configure the HTTPS settings It is possible to enhance the network security by encrypting the access to cameras using the HTTPS function Refer to page 144 for how to configure the HTTPS settings HTTPS Connection Select the protocol used to connect the camera HTTP Only the HTTP connection is available HTTPS Only the HTTPS connection is av...

Page 141: ...stalled the file name of the installed server certificate will be displayed CA Certificate Information Displays the information of the server certificate When the Confirm button is clicked the registered information of the installed server certificate will be displayed in the CA Certificate Confirm dialog box If the server certificate is not installed the content of the generated CSR file will be ...

Page 142: ...ewnetcam com Uses the Viewnetcam com service Dynamic DNS Update Uses Dynamic DNS Update RFC2136 compliant without the DHCP cooperation Dynamic DNS Update DHCP Uses Dynamic DNS Update RFC2136 compliant with the DHCP cooperation Default Off Note When using Dynamic DNS Update RFC2136 compliant refer to the network administrator for whether or not to cooperate with the DHCP 12 2 7 Configure the settin...

Page 143: ...le number of characters 0 32 characters Default None blank Contact Enter the E mail address or the phone number of the SNMP manager Available number of characters 0 255 characters Default None blank 12 2 8 Configure the Diffserv settings The settings relating to Diffserv can be configured on this page The Diffserv function can be used to set the priority of image audio data sent from routers The p...

Page 144: ...he following procedure When using a pre installed certificate When using a CA certificate Generate CSR Certificate Signing Request page 147 Apply for the approval and the issue of server certificate by CA page 147 Install the server certificate page 149 Configure HTTPS connections page 145 When a pre installed certificate is selected When a CA certificate is selected Access a camera using HTTPS Ac...

Page 145: ...ted when a CA certificate has been added Refer to page 144 for information on how to add a CA certificate 3 Designate the HTTPS port number to be used for HTTPS HTTPS port Available port number 1 65535 Default 443 The following port numbers are unavailable since they are already in use 20 21 23 25 42 53 67 68 69 80 110 123 161 162 554 995 10669 10670 59000 61000 4 Click the Set button It will beco...

Page 146: ...storted or audio may be interrupted The maximum number of concurrent access user varies depending on the maximum image size and transmission format 12 3 2 Generation of the CRT key SSL encryption key IMPORTANT When the server certificate is valid it is impossible to generate the CRT key When server certification is used the available key size varies depending on the CA Confirm the available key si...

Page 147: ...generation time date of the previous key When the Apply button is clicked on the Previous CRT key dialog box it is possible to replace the current CRT key with the previous one 12 3 3 Generation of CSR Certificate Signing Request IMPORTANT If the CRT key is not generated it is impossible to generate the CSR Before generating the CSR file configure the following settings on Internet Options of the ...

Page 148: ...aracters CRT key Displays the key size and generation time date of the current key Note To use the server certificate follow the requests from the CA about the information to be entered The available characters for Common Name State Locality Organization Organizational Unit are 0 9 A Z a z and the following marks _ 3 Click the OK button after entering the items The Save As dialog box will be displ...

Page 149: ...certification is not installed Common name of the server certificate The server certificate has already been installed and validated Expired The server certification has already expired When the Confirm button is clicked the registered information of the installed server certificate will be displayed in the CA Certificate Confirm dialog box Only Organizational Unit will be displayed with an asteri...

Page 150: ...warning message from being played you must configure your PC by following the steps below Installation of the root certificate Configuration of the host file Explanations are based on procedures for Windows 7 using Internet Explorer 11 Procedures for other operating systems or browsers may differ 12 4 1 Installation of the root certificate This procedure only needs to be done once for each PC that...

Page 151: ...2 Click Install Certificate 3 Click Next displayed in Certificate Import Wizard Operating Instructions 151 12 Configuring the network settings Network ...

Page 152: ...4 Select Place all certificates in the following store and click Browse 5 Select Trusted Root Certificate Authorities and click OK 152 Operating Instructions 12 Configuring the network settings Network ...

Page 153: ... that the content shown next to Thumbprint in the Security warning window is as follows and then click Yes Thumbprint sha1 0B886A3C E7F2DBA8 1035DDFA 2B21F80B 06778932 Operating Instructions 153 12 Configuring the network settings Network ...

Page 154: ...ave retrieved the correct root certificate from the specified camera by confirming the values of the thumbprint When the import is successfully completed the screen The import was successful will be displayed 9 Click the OK button 154 Operating Instructions 12 Configuring the network settings Network ...

Page 155: ...ure must be done on each PC for all the camera that are accessed Note The following procedure cannot be used if you are using DDNS 1 Start the browser and then access the camera using the HTTPS protocol Refer to page 145 for information about how to make connections with HTTPS Operating Instructions 155 12 Configuring the network settings Network ...

Page 156: ...icate This type of warning is displayed because when the certificate for the pre installed certificate is created the IP address or domain name assigned to the camera has not been determined yet However because the certificate configured in 12 4 1 Installation of the root certificate page 150 is only issued for Panasonic products this is not a problem 3 Click Certificate error over the URL and cli...

Page 157: ...en though you have installed the root certificate page 150 end the connection and check that no suspicious devices are connected 4 The Certificate window is displayed Select the Details tab Operating Instructions 157 12 Configuring the network settings Network ...

Page 158: ...5 Confirm All that is displayed for Show and then click Subject in the field Copy the text shown after CN in the lower box 158 Operating Instructions 12 Configuring the network settings Network ...

Page 159: ...ch programs and files text box and then press Ctrl Shift and Enter at the same time notepad C Windows System32 drivers etc hosts 7 If the User Account Control window is displayed select Yes Operating Instructions 159 12 Configuring the network settings Network ...

Page 160: ... Save to save the file and then close the file 10 When accessing with a browser add the following text for the CN after entering https in the address box IMPORTANT When the HTTPS port number is changed from 443 enter the following text for CN colon port number in the address box of the browser Example of when the port number is 61443 https WV SUD638 0000 0100 450D 0022 panasonic security system ne...

Page 161: ...TANT When the HTTPS port number is changed from 443 enter https IP address of the camera colon port number in the address box of the browser Example https 192 168 0 11 61443 When the camera is in a local network configure the proxy server setting of the web browser under Internet Options under Tools of the menu bar to bypass the proxy server for the local address 3 Press the Enter key on the keybo...

Page 162: ...f the security certificate is installed Install the security certificate again When the camera access is open to the Internet enter the address name or host name to access via the Internet for Common Name In this case the security alert window will be displayed each time the camera is locally accessed even if the security certificate is installed When the security certificate is properly installed...

Page 163: ...3 Click Certificate Error over the URL and click View certificates Operating Instructions 163 12 Configuring the network settings Network ...

Page 164: ...ator to launch Internet Explorer again Click Start All Programs right click Internet Explorer click Run as Administrator When using Windows 10 Windows 8 1 or Windows 8 right click iexplore under C Program Files Internet Explorer and select Run as Administrator 164 Operating Instructions 12 Configuring the network settings Network ...

Page 165: ...5 Click Next displayed on Certificate Import Wizard 6 Select Place all certificates in the following store and click Browse Operating Instructions 165 12 Configuring the network settings Network ...

Page 166: ...7 Select Trusted Root Certificate Authorities and click OK 8 Click Next 166 Operating Instructions 12 Configuring the network settings Network ...

Page 167: ...9 Click Finish 10 Click Yes When the import is successfully completed the screen The import was successful will be displayed Operating Instructions 167 12 Configuring the network settings Network ...

Page 168: ... information about the service About DDNS services IPv4 IPv6 By using a DDNS service it becomes possible to view camera images via the Internet The DDNS service associates dynamic global addresses and domain names It is possible to configure the settings for the Viewnetcam com or Dynamic DNS Update RFC2136 compliant In most of the DNS services offered by providers global addresses are not static b...

Page 169: ...the global address Current global address is automatically registered via viewnetcam com The Viewnetcam com service server registers the global address and the domain name of router or camera in the DNS server Global address is obtained via the URL domain name By entering the URL including the domain name on the web browser when accessing the camera via the Internet the DNS server identifies the r...

Page 170: ...s Notification Method should be set to Normal If you cannot access the camera using the registered URL 30 minutes after registering with Viewnetcam com select Advanced In this case UPnP page 139 must be enabled for the camera and for the router Default Normal 12 6 3 Procedure to register information for the Viewnetcam com service 1 Select Viewnetcam com for Service and click the Set button A URL i...

Page 171: ...of the registered camera is validated To cancel the enrollment in the Viewnetcam com service access the Viewnetcam com website http www viewnetcam com later When Expired is displayed in the URL of Viewnetcam com in the viewnetcam settings page or the status page restart the camera after registering the Viewnetcam com service After restarting the camera check that the registered URL is displayed in...

Page 172: ...rm of host name domain name Available characters Alphanumeric characters the colon the period the underscore _ and the hyphen Default None blank Note Refer to the network administrator for further information about the available host names Access interval Select the interval to access the Dynamic DNS Update service server to check the IP address and the host name from the following 10min 20min 30m...

Page 173: ... Enter in the form of host name domain name Available characters Alphanumeric characters the colon the period the underscore _ and the hyphen Default None blank Note Refer to the network administrator for further information about the available host names Operating Instructions 173 12 Configuring the network settings Network ...

Page 174: ...arm permission VMD permission Access permission Audio detection permission Scene file image 1 image 2 FTP periodic image transmission Position refresh Preset position 1 256 All detect permission only when Viewnetcam com is used The Schedule page has only the Schedule tab 174 Operating Instructions 13 Configure the settings relating to the schedules Schedule ...

Page 175: ... action will be taken for the respective schedule Alarm permission Alarm input terminal alarm will be received during the period of the schedule VMD permission The video motion detection VMD function will be active during the period of the schedule Operating Instructions 175 13 Configure the settings relating to the schedules Schedule ...

Page 176: ...Scene file 2 at the designated time in the schedule When the designated time for the schedule finishes images are set to the image settings of Scene file is not applied FTP periodic image transmission FTP periodic image transmission will be performed at the designated time in the schedule Note Select On for User auth on the User auth tab of User mng page page 121 and Off for Host auth on the Host ...

Page 177: ... The selected day of the week will be validated for the schedule 2 To designate time select the desired hour and minute from the pull down menu When not designating time check the checkbox of 24h Operating Instructions 177 13 Configure the settings relating to the schedules Schedule ...

Page 178: ...3 Click the Set button after completing the settings The result will be displayed at the bottom of the window 178 Operating Instructions 13 Configure the settings relating to the schedules Schedule ...

Page 179: ...13 2 How to delete the set schedule 1 Uncheck the check box of the set day of the week Operating Instructions 179 13 Configure the settings relating to the schedules Schedule ...

Page 180: ...2 Click the Set button after completing the settings The schedule of the selected day of the week is deleted 180 Operating Instructions 13 Configure the settings relating to the schedules Schedule ...

Page 181: ...e Front unit tab Refer to the manuals provided with the extension unit to be used for further information about the settings Refer to our website http security panasonic com support info for further information about optional units supported by the camera and their supported software versions Operating Instructions 181 14 Extension unit setting Extension unit WV SUD6FRL1 ...

Page 182: ...l overwrite the older system logs In this case the oldest log is the first to be overwritten The system logs will be saved even when the power of the camera is turned off No The serial number of the system log will be displayed Time date Time and date at the error occurrence will be displayed Note When Off is selected for Time display format on the Basic tab page 38 time date of logs will be displ...

Page 183: ...nnot be used for the name of the directory where the downloaded firmware to be saved 2 Click the Browse button and designate the downloaded firmware Note The latest firmware upgrade is posted on our website The firmware is in a zip file After downloading the file unzip it and use the file with the img extension to upgrade the firmware When using the camera in Japan http sol panasonic biz security ...

Page 184: ... xxxxx indicates the version of the firmware Do not turn off the power of the camera during the upgrade process Do not perform any operation during upgrading and wait until it completes The following network settings will not be reset when upgrading the firmware after selecting Reset the settings to the default after completing the upgrade Except the network settings Primary server address and sec...

Page 185: ...server will be displayed Status The registration status for the Viewnetcam com will be displayed Personal Camera URL The URL of the camera registered for Viewnetcam com will be displayed UPnP Port number HTTP Port number HTTPS The port number that is set for UPnP port forwarding will be displayed Operating Instructions 185 15 Maintenance of the camera Maintenance ...

Page 186: ...per motor has been operated Wiper rubber Displays information about the wiper rubber Counter Displays the number of times that the wiper rubber has been operated and the counter for the exchange guideline Latest exchange Displays the date when the wiper rubber was last exchanged Reset at exchange When exchanging a wiper rubber replaces the date for Latest exchange with the date when reset was exec...

Page 187: ...ol can be configured in the Notification tab of the Alarm page page 117 15 4 Reset the settings Reboot the camera Default reset Click the Default reset tab of the Maintenance page page 32 page 34 The settings and the HTML data of the camera can be initialized and reboot of the camera can be performed on this page Reset to the default Except the network settings Click the Execute button to reset th...

Page 188: ...d performing position refresh Note Position refresh will not operate during washer operations and when learning patrol operations To initialize the network settings page 126 turn off the power of the camera then turn on the power again while holding down the INITIAL SW on the unit and keep the INITIAL SW held down for more than 10 15 seconds Wait about 2 minutes after releasing the button The came...

Page 189: ...nd select the setup data files to restore Click the radio button respective to the desired option to determine whether or not to also restore network related setting contents Click the Execute button to start restoring Do not perform operations until the restoration is complete The camera will be rebooted when the restoration is complete Make sure to set the file name of setup data files used when...

Page 190: ...t displayed double click the CDLauncher exe file on the CD ROM A C D E B Using the supplied CD ROM the following actions can be performed The Panasonic IP Setting Software can be installed on the PC page 191 Settings related to the camera s network can be set from the Panasonic IP Setting Software page 193 The manuals can be installed on the PC page 192 You can also view the manuals without instal...

Page 191: ...e Panasonic IP setting shortcut icon when the Panasonic IP Setting Software is installed Specify which folder on the PC to install the Panasonic IP Setting Software to Click the Install button to start the installation Note To uninstall the Panasonic IP Setting Software delete the shortcut icon from where you specified it to be installed the default is on the desktop during installation and the Ea...

Page 192: ...d the default is on the desktop during installation and the Manual folder from the folder the default is C Panasonic you specified during installation 16 4 Installing the Viewer software The Viewer software Network Camera View 4S must be installed on the PC in order to display camera images On the CD launcher window click the Install button next to Viewer Software and follow the instructions displ...

Page 193: ...min in the Easy IP Setup accommodate period However settings can be changed after 20 minutes for cameras in the initial set mode 1 To start the Panasonic IP Setting Software click the Run button next to IP Setting Software from the CD launcher menu window or double click on the shortcut icon created after installing the software on the PC The License Agreement will be displayed Read the Agreement ...

Page 194: ...ware from the CD launcher window to install the software Changing Network Settings When changing settings related to the network settings such as connection mode IP address and subnet mask click the Network Settings button in IP Setting Software screen The Network Settings screen is displayed Enter each item and then click the Save button Note By unchecking the Wait for camera restarting checkbox ...

Page 195: ... When using a firewall including software allow access to all UDP ports Operating Instructions 195 16 Using the CD ROM ...

Page 196: ...r The IP address of the server may be incorrect Check if the IP address of the server is configured correctly The SMTP server may be down Ask the network administrator Internal error Undefined error An error occurred in the E mail function Check if the E mail settings are configured correctly Error indications relating to FTP Category Indication Description FTP server error Failed to resolve the F...

Page 197: ...network administrator File transfer error Internal error Undefined error An error relating to the Viewnetcam com function occurred Check if the Viewnetcam com settings are configured correctly Error indications relating to Dynamic DNS Update Category Indication Description DDNS server error Failed to resolve the DDNS server address from DNS The designated IP address of the DNS may be incorrect Che...

Page 198: ... Indication Description HTTPS Certificate Signing Request Generated Generation of the CSR Certificate Signing Request is complete CA Certificate Installed Installation of the server certificate is complete CA Certificate Deleted Deletion of the server certificate is complete Previous CRT key Applied Previous CRT key is applied CRT key Generated Generation of the CRT key is complete Log indications...

Page 199: ...tification Category Indication Description HTTP alarm notification error Failed to find destination of notification The IP address of the destination of notification may be incorrect Check if the IP address of the destination of notification is configured correctly The destination of notification may be down Ask the network administrator Failed to resolve destination addr from DNS The DNS server s...

Page 200: ...nd prompt ping IP address of the camera If there is reply from the camera the connection is normal If there is no reply check the connection with the following methods using a computer connected to the same network as the camera If the firewall settings on the PC are enabled temporarily disable them before performing settings on the camera Start the Panasonic IP Setting Software confirm the camera...

Page 201: ...Proxy For These Addresses box When the camera and the PC are connected in the different subnet Is the IP address of the default gateway set for the camera correct Is the name currently used to access the camera different from the name registered for the Viewnetcam com service Access the camera again with the registered name 170 Did you access http while using the HTTPS function To use the HTTPS fu...

Page 202: ...com service Is the global address of camera or router notified to the Viewnetcam com service server Log into the My Account page of Viewnetcam com website http www viewnetcam com to check the information of the registered camera If the global address is not displayed for the IP address access the camera and register the user information for the Viewnetcam com service on the Advanced tab on the Net...

Page 203: ...s http while using the HTTPS function To use the HTTPS function access https It is also necessary to enter the port number 161 Cannot access the camera from a mobile terminal Is the URL correct Or is cam missing at the end of the URL Check if the URL is entered correctly When accessing the camera from a mobile terminal it is necessary to enter cam at the end of the URL that is used for the camera ...

Page 204: ... of Internet Explorer The Internet Options window will be displayed 2 When using Internet Explorer 10 or Internet Explorer 11 Click the Settings button in the Browsing history section on the General tab and then select Every time I visit the webpage for Check for newer versions of stored pages in the Temporary Internet Files tab on the Website Data Settings window When using Internet Explorer 8 or...

Page 205: ...worn out When the camera does not move to the exact position frequently the driving parts may be worn out Contact the dealer for assistance Important Information The camera does not automatically move to the previous position when turning on the power of the camera If the camera always moves to a specific position after turning on the power of the camera register that position as the home position...

Page 206: ...rom the PC and then install Network Camera View 4S 4 When displaying H 264 images on two or more web browser windows images from two or more cameras are displayed in sequence on a single browser window This may occur due to the display adapter and driver combination When this has occurred first update the driver of the display adapter to the latest version If updating the driver does not solve the...

Page 207: ...refresh in the Default reset tab of the Maintenance page By performing a position refresh the wiper will go back to its initial position If repeatedly performing position refresh does not improve the situation there may be a problem with the wiper Contact the dealer for assistance Operating Instructions 207 18 Troubleshooting ...

Page 208: ...e ԙ Symptom Cause solution Reference pages The following message is displayed on the information bar Pop up blocked To see this pop up or additional options click here Internet Explorer 8 Click the information bar and select Always Allow Pop ups from This Site The dialog window saying Allow pop ups from this site will be displayed Click the Yes button The following message is displayed on the info...

Page 209: ...nd then click the Security tab Click Internet in the Select a zone to view or change security settings section Then click the Custom level button to open the Security Settings window Under Miscellaneous select Enable for Allow script initiated windows without size or position constraints Click the OK button When the warning window is displayed click the Yes button Images are not fit in the frames ...

Page 210: ...210 Operating Instructions Notes ...

Page 211: ...Operating Instructions 211 Notes ...

Page 212: ...Riverfront Plaza Newark NJ 07102 5490 Panasonic Canada Inc 5770 Ambler Drive Mississauga Ontario L4W 2T3 Canada 905 624 5010 www panasonic ca For Europe and other countries http www panasonic com Importer s name and address to follow EU rules Panasonic Testing Centre Panasonic Marketing Europe GmbH Winsbergring 15 22525 Hamburg Germany Panasonic System Networks Co Ltd 2016 PGQP2241XA C0816 2096 ...

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