Destination
Availability
PS Ring Group
ü
Floating Extension no. for SVM
ü
VM Group (DTMF/DPT)
ü
External Pager (TAFAS)
ü
DISA
ü
Analog/ISDN Remote Maintenance
ü
Idle Line Access no. + Phone no.
ü
Trunk Group Access no. + Trunk Group no. + Phone no.
ü
Extension of Another PBX (via TIE Line, Access with PBX Code)
ü
Extension of Another PBX (via TIE Line, Access without PBX Code)
ü
2.
Busy on Busy
The Busy on Busy feature works when the destination for the Intercept Routing—Overflow in an Incoming
Call Distribution Group feature is not assigned in one of the following conditions:
a.
There is no space in the Waiting queue.
b.
The Queuing Time Table is not assigned and there are no extensions logged-in.
[Example of a)]
There are five assistants in a shop. When the answering agent number is "2", and the queuing call number
is "0":
If two of the assistants are talking on the phone, the next caller will hear a busy tone to prevent the caller
from thinking that there is no one in the shop or that the shop is closed.
Conditions
[Intercept Routing—Overflow in an Incoming Call Distribution Group]
•
If the Overflow time expires, and the overflow destination is unavailable:
a.
If the CO line call arrives through the ELCOT, LCOT or T1 (LCOT/GCOT) card:
(1) If the call was once in a queue and an outgoing message (OGM) was sent to it, or the call reached
an incoming call distribution group by using the DISA feature (
®
4.1.7 DISA (Direct Inward System
Access)): The line is disconnected.
(2) In all other cases: Redirection is ignored and the Overflow timer activates again.
b.
If the call arrives through another card: Redirection is ignored and the Overflow timer activates again.
[Busy on Busy]
•
If a CO line call arrives through the ELCOT, LCOT or T1 (LCOT/GCOT) card, a busy tone will not be sent
to the caller.
PC Programming Manual References
5.12 [3-5-1] Incoming Call Distribution Group—Group Settings
→Overflow Queuing Busy
→Overflow No Answer
5.14 [3-5-2] Incoming Call Distribution Group—Queuing Time Table
154
Feature Manual
Document Version 2010-11
9.1.5 ICD Group Features—Overflow
Summary of Contents for KX-TDA50
Page 12: ...12 Feature Manual Document Version 2010 11 Table of Contents...
Page 13: ...Section 1 Features and Configurations A Document Version 2010 11 Feature Manual 13...
Page 26: ...26 Feature Manual Document Version 2010 11 1 1 7 Automatic Time Adjustment...
Page 27: ...Section 2 Features and Configurations B Document Version 2010 11 Feature Manual 27...
Page 30: ...30 Feature Manual Document Version 2010 11 2 1 1 BGM Background Music...
Page 31: ...Section 3 Features and Configurations C Document Version 2010 11 Feature Manual 31...
Page 68: ...68 Feature Manual Document Version 2010 11 3 1 22 CTI Computer Telephony Integration...
Page 69: ...Section 4 Features and Configurations D Document Version 2010 11 Feature Manual 69...
Page 92: ...92 Feature Manual Document Version 2010 11 4 1 11 Doorphone Call...
Page 93: ...Section 5 Features and Configurations E Document Version 2010 11 Feature Manual 93...
Page 104: ...7 7 5 5 External Sensor 104 Feature Manual Document Version 2010 11 5 1 9 External Sensor...
Page 105: ...Section 6 Features and Configurations F Document Version 2010 11 Feature Manual 105...
Page 126: ...126 Feature Manual Document Version 2010 11 6 1 7 FWD DND Button Group FWD Button...
Page 127: ...Section 7 Features and Configurations G Document Version 2010 11 Feature Manual 127...
Page 132: ...132 Feature Manual Document Version 2010 11 7 1 1 GROUP FEATURES...
Page 133: ...Section 8 Features and Configurations H Document Version 2010 11 Feature Manual 133...
Page 140: ...140 Feature Manual Document Version 2010 11 8 1 6 Hot Line...
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Page 195: ...Section 12 Features and Configurations O Document Version 2010 11 Feature Manual 195...
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Page 324: ...324 Feature Manual Document Version 2010 11 17 1 6 TRS Toll Restriction...
Page 325: ...Section 18 Features and Configurations U Document Version 2010 11 Feature Manual 325...
Page 327: ...Section 19 Features and Configurations V Document Version 2010 11 Feature Manual 327...
Page 348: ...348 Feature Manual Document Version 2010 11 19 1 5 Voice Mail DTMF Integration...
Page 349: ...Section 20 Features and Configurations W Document Version 2010 11 Feature Manual 349...
Page 356: ...356 Feature Manual Document Version 2010 11 20 1 4 Wireless XDP Parallel Mode...
Page 357: ...Section 21 Appendix Document Version 2010 11 Feature Manual 357...
Page 377: ...Index Document Version 2010 11 Feature Manual 377...
Page 383: ...Document Version 2010 11 Feature Manual 383 Notes...