216
Chapter 9 Solving Problems
Information Codes
In the event of communication failures, information codes appear in the transmission result or
transaction journal.
When an information code is displayed, take necessary action as recommended in the table below. For
definitions of the information code not found here, refer to the
User (U)/Jam (J)/Machine (E) Error
Codes
in the Operating Instructions (For Maintenance) of provided CD-ROM.
Info. Code
Problem
Action
Refer to
030
Document is misfeeding.
Reload the document properly.
Remove the document jam.
Adjust the Original Guides.
031
Document is too long or
jammed.
Document length exceeds 2
meters in “
Std
” and “
Fine
”
mode only.
The length limitation for
“
Super Fine
” and “
600dpi
”
mode is subject to the
available memory size.
Reload the document properly.
Remove the document jam.*
1
Operating
Instructions (For
Maintenance)
061
ADF Cover is open.
Close the ADF Cover.40
212
Communication error
occurred.
Check with the other party.
400
During initial handshake,
receiving station did not
respond or a communication
error occurred.
Check with the other party.
Reload the document and send again.
401
Remote station required a
receiving password to receive
the document. Remote station
does not have Confidential
Mailbox.
Check the remote station.
402
During initial handshake,
communication error
occurred.
Reload the document and send again.
403
No polling capability at the
remote side.
Ask remote side to set to be polled.
404/405
During initial handshake,
communication error
occurred.
Reload the document and send again.
406
Transmission password does
not match.
Receiving password does not
match.
Received from an
unauthorised station in the
Selective Reception mode.
Check the password or telephone number in Address
Book.
407
No confirmation from the
receiving station for the
previous page sent.
Wait a few minutes and send again.
408
Remote side confirmation of
previous page is illegible.
Wait a few minutes and send again.