214
Chapter 9 Solving Problems
9Solving Problems
Tips for Solving Problems
If you encounter the problems, please check following items.
Problem
Symptom
Action
Refer to
While sending
A document does not feed, or
multiple pages are fed at the
same time.
• Check that the document does not have staples
or clips attached to it and that it is not smeared
or broken.
• Check if the document is loaded properly.
Does not stamp.
Verify the settings of the Function Parameters “
04
Stamp (HOME)
” (Fax/Email Settings > Fax
Parameters) and “
28 Stamp at Memory XMT
”.
Operating
Instructions (For
Function
Parameters)
The verification stamp image
appears too light.
Replace the verification stamp.
Replacing the
Verification
Stamp
Vertical lines appear in a
transmitted document.
Make a copy on this machine and check the image
quality. If the copy is OK, notify the receiving
station at fault.
If there are any problems with the copy, clean the
document scanning surface area.
Document is transmitted as
blank paper.
• Check if the document is loaded properly.
• Make a copy on this machine and check image
quality. If the copy is OK, notify the receiving
station at fault.
If there are any problems with the copy, clean
the document scanning surface area.
Document is misfeeding.
1.Remove the jammed document according to the
error code displayed on the Touch Panel Display.
2.The machine cannot send overlong document.
Confirm the document length according to the
guidelines shown below.
• Document length exceeds 2 meters in “
Std
” and
“
Fine
” mode.
• Document length exceeds 1.38 meters in “
S-
Fine
” and “
600dpi
” mode.
Operating
Instructions (For
Maintenance)
While receiving
Paper out
An error massage will appear on the display if the
machine has run out of the paper while receiving a
document. Load paper.
Paper jam
If paper jam occurs, an error code is displayed.
Remove the jammed paper.
Operating
Instructions (For
Maintenance)
Paper does not feed.
Check if the Paper Tray is loaded with paper. Load
paper as directed by relevant instructions.
Operating
Instructions (For
Maintenance)
Paper is not exited at the end
of a print job.
Check if the paper has jammed in the machine.
Operating
Instructions (For
Maintenance)
The Automatic Print
Reduction feature does not
work.
Check the setting of the Function Parameter “
24
Print Reduction
” (Fax/Email Settings > Fax
Parameters).
Operating
Instructions (For
Function
Parameters)