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• Some email preferences may not work with your Treo or your mobile
network’s capabilities. To view these settings, press Menu
, then
from the View menu, choose Edit Accounts. Choose an account and
press Right
to choose Edit. Each setting is explained in detail in the
Tips for that tab. Contact your email service provider to determine the
correct settings for your email account.
• Auto-retrieve settings apply to only the mail account you are currently
viewing. If you have two accounts, Treo auto-retrieves emails for only the
current account. To change the current account, press Menu
, then
from the View menu, choose another account.
I can’t open or save an attachment
• You can only open attachments that are supported by the built-in
software on your Treo, or by third-party applications that can open the
attachment type. If you can’t open an attachment on your Treo, the
attachment appears with the paperclip icon
.
• Large attachments may be truncated, which prevents you from saving
them. Scroll to the bottom of the email message to see if this is the case.
To retrieve the rest of the attachment, press Menu
, then from the
Message menu, choose Get Entire Message. This downloads the
remainder of the attachment so that you can save it.
I can’t send email
Your ability to send email depends on several factors. You may need to enter
additional information into the Mail application. Also, some mobile service
providers use Internet security requirements that may cause difficulties with
your email service.
I can’t receive email
First, make sure you have Internet access: launch the Blazer web browser to
see if you can view a web page you’ve successfully viewed before. If
necessary, ensure that you are viewing the page directly from the Internet:
press Menu
, then from the Page menu, choose Refresh. The email
account you use with the Mail application must be POP3-compatible, such
as Earthlink.
1. In Mail, press Menu
.
2. From the View menu, choose Edit Accounts.
3. Highlight an account, then choose Edit.
4. Make sure your email address and password are correct.
5. Choose the Server tab.
6. Check the Incoming (POP3) Server and Outgoing (SMTP) Server
settings for your email account. If you do not have this information,
please contact your email service provider.
7. Choose OK to accept these settings.
8. Choose Done.
Other things to consider when trying to retrieve email:
• In Mail, press Menu
, then from the Options menu, choose
Connection Log. This log contains details and error messages from the
last several send and receive sessions.
• Mail does not automatically retrieve your email when:
• Your radio is off.
• You are outside the automatic delivery time window. See page 79 for
more information on customizing your mail settings.
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If you use web-based email
(Hotmail, AOL) or corporate
email (Microsoft Outlook,
Lotus Notes), the Mail
application that comes with
Treo will not work. You must
use a third-party solution.
Contact your email service
provider if you are not sure
whether your email account
is POP3-compatible.
When retrieving messages,
you may see a larger
number of messages than
you actually receive (e.g.
you see Retrieving 1 of 10
messages and you only
receive 3 messages). If this
happens, check your
Delivery Preferences. If the
preferences are set to
retrieve only recent emails,
any older emails may
appear in the total number,
but are not delivered to
your Treo.
