Optical Systems Design OSD2700SFP SERIES, Operator'S Manual

Page: 220 / 223

OPTICAL SYSTEMS DESIGN
DOC ID: 10112704
OSD2700SFP OPERATOR MANUAL
PAGE 220
10 WARRANTY
Thank you for purchasing equipment designed, manufactured and serviced by Optical Systems Design
(OSD). OSD warrants that at the time of shipment, its products are free from defects in material and
workmanship and conforms to specifications. Our Warranty conditions are outlined below:
10.1 WARRANTY PERIOD
For warranty period, please contact your local OSD distributor.
10.2 REPAIRS
Optical Systems Design reserves the right to repair or replace faulty modules/units. Please obtain a
“Return Material Authorisation” (RMA) form and number before returning goods.
Goods must be returned in adequate packing material to Optical Systems Design, Warriewood or its
nominated authorised representative, for all repairs.
10.2.1
WARRANTY REPAIRS
Return shipments to OSD shall be at customer's expense and freight back to the customer will be at
OSD expense.
10.2.2
OUT-OF-WARRANTY REPAIRS
OSD reserves the right to repair or replace any faulty goods. Freight costs and insurance for both
journeys are met by the user. All equipment repaired by OSD will have a 3-Month Warranty from the
date of dispatch.
10.2.3
SITE REPAIRS
By agreement site repairs may be undertaken for which out of pocket, hotel and travel expenses will be
charged.
10.2.4
EXCLUSIONS
This warranty does not apply to defects caused by unauthorized modifications, misuse, abuse or
transport damage to the equipment. All modifications to OSD’s standard product will need written
authorization and will be charged at normal repair rates. All modifications are to be carried out by OSD
Technicians. Warranty is void if unauthorized removal and/or tampering with serial number and/or
repair labels is evident.