4 Troubleshooting
D60700-07
50
4.5
At the printer: Restricted access
The user is not allowed to use the device.
A Pay user is trying to log in and
Pay
is not checked on the
License
tab in
the
Device properties
dialog.
4.6
At the printer: Error printing document
Pull Print
is cleared on the
License
tab in the
Device properties
dialog.
Pull Print
is cleared on the
Settings
tab in the
Device properties
dialog.
4.7
At the printer: Question mark before the
document name
The list of supported printer drivers does not include an entry matching the
driver you used. Use the web browser to add the driver name to the list.
4.8
At the printer: Printer busy, retry later
The 'Print busy, retry later' message in the printer’s control panel indicates that
SafeCom cannot get exclusive ownership of the printer. With exclusive
ownership it is ensured that it is your documents only that prints while you are
logged in. If you get this message for no apparent reason it could also be
because SNMP is disabled on the printer. Please enable SNMP on the printer.
4.9
At the printer: Login error <number>
Is the SafeCom Service running on the SafeCom server?
Is the SafeCom device registered at the SafeCom server?
4.10
At the printer: Error printing: General Failure
The document you are trying to print is no longer on the SafeCom server. This
may happen if you log in at two or more devices and try to do a print all
simultaneously.
4.11
At the printer: Card reading not working
Is the card reader powered and firmly connected?
Is the card compatible with the reader?
Try to move the card reader away from the printer to check that if it is
electrical interference that prevents the reader from working.
