4 Troubleshooting
D60700-07
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4
Troubleshooting
4.1
SafeCom Help Desk Assistant
We want your SafeCom solution to be one that reduces not only print costs, but
is also easy to support. In the following you will find useful troubleshoot hints.
The most common problems reported by end-users have been compiled into an
online
SafeCom Help Desk Assistant
available at safecom.eu/help
4.2
At the printer: Out of order
This message is displayed when communication is lost to the SafeCom server.
Check the following:
Does the web page of the SafeCom device reference a SafeCom server
and is the IP address and Group name correct?
Is the SafeCom Service running on the SafeCom server?
Is the network down?
Is there a firewall blocking the communication?
Is the SafeCom Controller connected to the network via the
LAN
port? If
the network is up and running the port’s green light should be on and it’s
yellow light should be flashing.
Is the printer connected to the network?
The message is cleared and the device returns to normal operation by itself a
couple of minutes after communication has been restored.
4.3
At the printer: User unknown
The used card (or entered user code) is unknown.
4.4
At the printer: Login denied
Wrong PIN code.
The device is not registered.
Too many consecutive failed login attempts has caused
Prevent login
to
be checked on the
Identification
tab in the
User properties
dialog.
If none of the above accounts for the message it could be because the Windows
system on the SafeCom server does not allow any more connections. If you also
get a “Connection error. Login failed” when you try to log in to
SafeCom
Administrator
, then you should restart the computer.
