4 Troubleshooting
D60700-07
51
4.12
Document is not printed
Is the print queue paused?
Is the printer powered on and connected?
Is the printer online?
Is intervention required? Check for: 1) wrong paper size, 2) manual
feed, 3) out of paper, 4) paper jam or 5) toner low.
4.13
At the printer: Printer is not available
The SafeCom Color Front-end displays: “Printer is not available. Please try
later”. Check the following:
Is the printer powered on and ready?
Are the cables connected (2.2)?
Does the printer’s IP address match the one defined in the SafeCom
Controller?
It could also be because either the printer or the network is running at 10
Mbps. The SafeCom Controller can operate at 10 or 100 Mbps. The SafeCom
Controller will by default sense and decide the speed (100 Mbps, unless the
number of ports using 10 Mbps are in majority). The
LAN speed
can be set
explicitly via a web browser.
4.14
Copy jobs are not tracked
Please check the following:
On the SafeCom Controller’s
Printer
web page (2.7.4)
Copy Enabled
is
YES
.
In
SafeCom Administrator Tracking
is checked on the
License
tab in the
Device properties
dialog.
In
SafeCom Administrator
cost control is set to
Tracking
or
Pay
on the
Settings
tab in the
User properties
dialog.
4.15
Device web interface: Displayed incorrectly or
settings not saved
Your web browser must allow use of JavaScript (Active Scripting). The steps
below apply to
Internet Explorer
.
1.
Start
Internet Explorer
.
2.
On the
Tools
menu click
Internet Options…
3.
Click on the
Security
tab in the
Internet Options
dialog.
4.
Click on
Custom Level…
to open the
Security Settings
dialog.
5.
Scroll down to Scripting, Active scripting and click Enable.
6.
Click
OK
.
7.
Click
OK
.
