NUANCE PAGEKEEPER PRO 3, User Manual

Page: 96 / 118

Troubleshooting Solutions
90 Chapter 6
Problems Connecting PageKeeper to Your Scanner
Try these solutions if you cannot get your scanner to work with
PageKeeper.
• Make sure the scanner is supported by PageKeeper with your
version of Windows 95, Windows 98, or Windows NT.
• Make sure Caere Scan Manager is installed and that you selected
the correct scanner in it.
Please refer to the Scanner Setup Notes for more information.
The Scanner Setup Notes PDF file contains the latest information on
supported scanners. To open this file, click Start in the Windows
taskbar and choose Programs Caere Applications Caere
Documents Scanner Setup Notes . Please also refer to your scanner
documentation for information on resolving scanner problems.
• Make sure you have installed the correct scanner driver supplied
by the scanner manufacturer.
• Make sure your scanner is turned on and connected securely
before you start PageKeeper.
Some scanner drivers must be loaded at startup. In this case,
restart your scanner and then restart your computer.
• Make sure your scanner works outside of PageKeeper, with its
own application.
• Make sure the scanner is not in use by another application. Close
other applications that might be conflicting.
• Uninstall and then reinstall Caere Scan Manager. See page 105 for
more information.
System Crash Occurs While Scanning
Try these solutions if a crash occurs during a scan:
• Turn your scanner off and on again to return the scanner to its
default state. Then restart your computer.
• Check your scanner setup. See the previous section, “Problems
Connecting PageKeeper to Your Scanner,” for more information.
• Close any applications that might be conflicting with scanning in
PageKeeper.
• Resolve low memory problems. See “Low Memory Problems” on
page 89 for more information.