Nortel ICSRT, User Manual

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Chapter 6 Understanding the Browser tool 79
ICS Remote Tools User Guide
Message:
Cannot browse because a programming session is already in
progress on the <target> system of the <selected> customer. Try later.
Explanation: You have started the Browser tool when someone is already in a programming
session at the Norstar system, or the Norstar system has not yet recognized that a remote user
has ended the programming session by closing the Browser tool. For example, someone could
be using a local set for a programming session, or you may have just completed a remote
session.
Suggested response: Wait a few minutes for the Norstar system to end the programming
session. If you still get the error message, contact the remote site to have the local
programming session ended, or try again later.
Message:
Cannot browse the <target> system of the <selected> customer
because the map file: <map file name> is corrupted. Please contact your
system administrator.
OR
Map file: <map file name> is corrupted and must be reinstalled.
Explanation: The Browser tool uses a file called a map file, which allows it to work with the
programming for a particular Norstar system. The Browser tool is installed with map files for
every Norstar system that can be used with the tool. You must install the map file for a new
Norstar system before you can browse it. The name of the map file appears in the status bar of
the
Browser window. If a map file for a version of the Norstar system becomes corrupted, the
error message appears when you try to browse that type of Norstar system. When this happens,
the Browser tool does not start.
Suggested response: Click OK . The Browser tool is closed. Contact Nortel technical
assistance to replace the map file.
Message:
Latest map file: <new map file name> not found. Please contact
your system administrator. Would you like to continue browsing the
<target> system of the <selected> customer, using the older map file:
<old map file name>, or exit the browser?
Explanation: The Browser tool uses a file called a map file, which allows it to work with the
programming for a particular Norstar system. You have connected to a system that has a
slightly newer map file than what is installed with ICSRT. You can still browse the Norstar
system, but you may not have access to all the settings and features in the Norstar system or
the Browser tool.
Suggested response: If you know exactly which settings you wish to see or change, click and
try to find the settings. If you need to be able to see and change all settings, or you cannot find
the specific settings you need, exit the tool and contact Norstar technical support to get an
updated map file.
or
Program the missing feature using Remote Set.
In any case, you should contact Norstar technical support to get an updated map file.