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Chapter 2 Setting up ICS Remote Tools
N0004999 01
•
ODBC Drivers. If your computer does not have ODBC installed or the driver versions are
older than the ICSRT driver files, the files are automatically installed on to your computer
when ICSRT installs.
•
a Hayes compatible modem for remote connections
Modem settings
The default value for the Modem init string is
&FQ0V1&C1&D2S7=85&S0
. If your modem
cannot connect to a RAD, use the modem init string field to include additional commands at the
beginning or end of the string, or to edit the existing string. Refer to your modem manual for
information about required codes, and where to insert them. A default or existing internal string
automatically displays in the
Modem Init String
field, which contains the following elements:
•
&F
-- load default factory configuration
•
Q0
-- return response codes
•
V1
-- return verbal response codes
•
&C1
-- set the carrier detect (CD) high when the remote carrier is detected and drop the CD
when the remote carrier is lost
•
&D2
-- accept commands only when data transfer ready (DTR) is high and drop the call when
DTR is low
•
S7=85
-- wait up to 85 seconds for the remote carrier to be detected
•
&S0
-- data set ready (DSR) always on
Note:
If any of drivers file is removed or gets corrupted during usage, the behavior of
ICSRT tools is unpredictable
Note:
For all remote connections, you require a Hayes compatible modem capable of
operating at 1200, 2400, 4800, 9600, or 19200 baud. Modems used for Operator-assisted
calls should also have a separate line port and phone port. To avoid any conflicts or
performance delays, we recommend that you do not have any other programs running on
the remote computer while you are working with ICSRT.
The default Baud rate is 19200. For a direct connection, the local baud rate at the RAD
must match the baud rate used for the direct connection in ICSRT. If you are using a
remote connection, 1200, 2400, 4800, 9600 or 19200 baud can be used. If you choose a
baud rate for a remote connection that is higher than the rate supported by the RAD, your
modem auto-bauds down to the modem speed of the RAD. It is strongly recommended
that you use 9600 baud or higher for Remote or Operator-assisted connections.
Caution:
ICSRT requires a Baud rate greater than 1200 to perform a successful restore
operation.
Note for US Robotics modem users
: Be sure to add
&I0
and
&B1
to your modem init
strings.
&I0
-- software flow control disabled;
&B1
-- fixed serial port rate
Summary of Contents for ICSRT
Page 2: ...2 N0004999 01...
Page 10: ...10 Tables N0004999 01...
Page 24: ...24 Chapter 1 Understanding remote management N0004999 01...
Page 34: ...34 Chapter 2 Setting up ICS Remote Tools N0004999 01...
Page 46: ...46 Chapter 3 Setting up customers in ICSRT N0004999 01 Figure 20 Editing customer information...
Page 50: ...50 Chapter 3 Setting up customers in ICSRT N0004999 01...
Page 62: ...62 Chapter 5 Understanding the Remote Set tool N0004999 01...
Page 82: ...82 Chapter 6 Understanding the Browser tool N0004999 01...
Page 106: ...106 Chapter 7 Using Workbooks and off line programming N0004999 01...
Page 120: ...120 Chapter 8 Backing up and restoring Norstar data N0004999 01...
Page 126: ...126 Chapter 9 Troubleshooting the ICS Remote Tool N0004999 01...
Page 130: ...130 Appendix A Connecting a modem N0004999 01...