Nortel 703t, Maintenance And Diagnostics

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January 2007 Using CallPilot Manager to monitor hardware
703t Server Maintenance and Diagnostics 79
Component dependencies
The status of some components is dependent on the operational status of
other components. If a component fails or is stopped, the dependent
components go out of service.
Note: Based on the CallPilot server type, and the type of switch
connected to CallPilot, some of these components may not appear on
your system.
Detecting hardware problems
Typically, you first become aware of a hardware problem when an alarm
is raised. All hardware faults produce an alarm (or series of alarms,
depending on the problem) in the Alarm Monitor. Other indications of a
hardware problem include the following:
„
user complaints
„
call processing difficulties, such as busy signals, static, dropped
calls, connection problems, and cross talk (hearing other
conversations)
„
system administrator logon difficulties
„
alert icons on the Maintenance screen
Component Dependent components
Media Bus All MPBs and all multimedia and call channels.
MPB board All multimedia and call channels associated with the
MPB board.
Time Switch All multimedia and call channels associated with the
same MPB as the time switch.
DS30X All DS30X channels associated with the DS30X link.