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Appendix A: Technical Support
We have tried to ensure that you get the most up-to-date information available about the Access
Gateway, and we hope this User Guide has met all your operational and performance needs.
However, we understand that occasionally you may run into problems that require additional
technical support.
“Troubleshooting” on page 359
provides some basic troubleshooting information and
procedures that will help you to diagnose and solve your problem (if the problem is related to
the Access Gateway). Additionally, you should check with your network documentation to
verify that the network components are functioning correctly.
If you cannot resolve the problem with your documentation resources, try visiting our corporate
Web site. We may have new information posted here that addresses your issues.
If you are still having problems, our friendly and experienced technical support team is always
ready to assist you.
Contact Information
You can contact us by Email, fax, telephone, or regular mail.
Telephone
++1.818.575.2590
Fax
++1.818.597.1502
Address
Nomadix, Inc.
30851 Agoura Rd, Suite 102
Agoura Hills, CA 91301
USA
Attn: Technical Support
When contacting technical support, please have your Access Gateway’s serial
number available. The serial number is located on the bottom panel of your
Access Gateway.
Summary of Contents for Access Gateway
Page 1: ......
Page 12: ...ACCESS GATEWAY xii ...
Page 51: ...ACCESS GATEWAY Introduction 39 ...
Page 84: ...ACCESS GATEWAY 72 Installing the Access Gateway ...
Page 90: ...ACCESS GATEWAY 78 Installing the Access Gateway ...
Page 95: ...ACCESS GATEWAY System Administration 83 ...
Page 96: ...ACCESS GATEWAY 84 System Administration ...
Page 146: ...ACCESS GATEWAY 134 System Administration ...
Page 161: ...ACCESS GATEWAY System Administration 149 ...
Page 185: ...ACCESS GATEWAY System Administration 173 ...
Page 205: ...ACCESS GATEWAY System Administration 193 The Network Interfaces screen appears ...
Page 310: ...ACCESS GATEWAY 298 The Subscriber Interface ...
Page 376: ...This page intentionally left blank ACCESS GATEWAY 364 Troubleshooting ...
Page 378: ...This page intentionally left blank ACCESS GATEWAY 366 ...