Nextel BlackBerry 6510, User Manual

Page: 252 / 296

Troubleshooting
252 BlackBerry Wireless Handheld
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Have you selected the “Forward messages to my handheld” check box? Check the settings
on the General tab and verify that the Forward messages to my handheld check box is
selected. Check the settings on the Advanced tab and verify that you have selected the proper
folders from which email should be redirected. If you are using the BlackBerry Enterprise Server
to forward your email messages, there are certain cases in which messages might not be
forwarded to your handheld if they are read on your desktop before being processed by the
server. If you are in an area of low wireless coverage and you read a message on your desktop,
before it is processed by the BlackBerry Enterprise Server, the server might not recognize the
message as unread. Therefore, it is not forwarded to your handheld.
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Have you selected from which folders you want to receive email messages? Check the
Advanced tab of the Redirector Settings tool and verify that you have selected the folders
from which you want to receive email messages. Refer to the Redirector Settings Online Help for
more information on selecting folders.
Why can I not forward messages from my handheld?
If an X icon appears beside the message that you sent, a transmission error occurred that
prevented it from being sent. You cannot forward messages that have not been transmitted
properly. Open the message and scroll to the top of it. The
Message Status field indicates the
error. Refer to "Handheld error messages" on page 254 for more information. After the original
message is sent successfully, you can forward it to another email address.
Why did I have several email messages on my handheld before I turned on the radio?
These email messages are previously loaded onto your handheld and contain information to help
you learn about your handheld when you first receive it. As soon as you turn on your handheld’s
radio, another message should arrive, indicating that the handheld is registered with the Nextel
wireless network.
How do I send an email message from a specific service?
To send an email message from a specific service, scroll to the top of the message. In the Using
field, press the Space key until the preferred service appears. Any subsequent messages are also
sent from this service.
Punctuation
Where can I find the period (.) and other punctuation marks on the keyboard?
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The quickest way to type a period (.) is to press the Space key twice at the end of a sentence.
The next letter is capitalized automatically.
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Press the Alt key and an associated character at the same time to insert common punctuation
marks. The punctuation mark is printed above the primary character on the key. Refer to
"Using the keyboard and trackwheel" on page 24 for more information on the
Alt key and
special key combinations.
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Other punctuation marks are included in the symbols library, which you can open by pressing
the
Symbol key. Refer to "Inserting symbols" on page 46 for more information.