Nextel BlackBerry 6510, User Manual

Page: 249 / 296

Frequently asked questions
Handheld User Guide 249
Maintenance
I accidentally dropped my handheld in water and now it does not work. What should I
do?
While a few drops of moisture should not damage your handheld, you should avoid placing it in
direct contact with liquids. If your handheld is exposed to liquid and stops operating, let it dry out
completely, allowing time for internal components to dry. If it does not begin to work again when
it is dry, contact Nextel Customer Care.
How can I reset my handheld?
On rare occasions, the handheld might report an internal handheld error message, and instruct
you to press
R
to reset. You can also reset the handheld by pressing the Alt key + the Shift key +
the Backspace key.
Messages
What is a PIN?
PIN stands for personal identification number. Each handheld has a unique address that is similar
to a phone number. PINs are up to eight digits long
and cannot be modified.
To find the PIN for your handheld, on the Home screen, click the Options icon, and then click
Status .
I sent a message and an X icon appears where the check mark usually appears. What
should I do?
When an
X
appears beside a message that you sent from your handheld, a problem prevented
the message from being sent properly. You can find out specifically what went wrong by opening
the message and scrolling to the top of it. The
Message Status field specifies the problem.
Refer to "Message status field error messages" on page 263 for more information.
Why am I not notified when new messages arrive?
Verify that the volume setting of the notification profile that you are using is set to Low , Medium ,
High , or Escalating instead of Mute . If the volume is set to Mute , you do not receive notification
of new messages. If you are having difficulty hearing the notification, increase the volume or the
number of beeps. Refer to "Customizing notification profiles" on page 220 for more information
on changing your notification profile settings.
Why are new email messages on my handheld filed into an “Unknown” folder?
You must synchronize your email messages using the Intellisync tool to transfer a folder that you
created on your desktop to your handheld. Refer to the “Reconciling email” topic of the
Intellisync
Online Help for more information. After you perform the email reconciliation, your handheld
recognizes the new folder and any email messages that are redirected from that desktop folder
on your desktop are transferred into the proper folder on your handheld.