Troubleshooting
97
RNS
®
System Programming Manual
7. Try interrogating a different neurostimulator, if available, to see if the problem is with the
neurostimulator.
Tablet Does Not Turn On
1. Charge the tablet for at least four (4) hours.
2. Press and hold the power button for four (4) seconds. After 2-3 seconds, the tablet beeps to
indicate it is powering on. If the tablet does not turn on, follow these instructions again. If the
tablet still does not start, contact NeuroPace for further assistance (see
on page
Tablet Freezes or Does Not Turn Off
1. Plug the tablet into a grounded power outlet.
2. Shut down the tablet: Press and hold down the power button for 11 seconds to shut down.
Then release the power button and wait 10 seconds.
3. Restart the tablet: Press and hold down the power button for four (4) seconds. After 2-3
seconds, the tablet beeps to indicate it is powering on. If the tablet does not restart, follow
these instructions again. If the tablet still does not start, contact NeuroPace for further
assistance (see
on page
).
Tablet Shuts Down
1. Plug the tablet into a grounded power outlet.
2. Restart the tablet: Press and hold the tablet power button. After 2-3 seconds, the tablet beeps
to indicate it is powering on. If the tablet does not restart, follow these instructions again. If
the tablet still does not start, contact NeuroPace for further assistance (see
on page
Impedance Measurement Was Rejected / Test Request Was Rejected
Message
“Impedance measurement was rejected by the neurostimulator”
“Test request was rejected by the neurostimulator”
Issue
The neurostimulator cannot measure impedance or test stimulation (test therapy).
Possible Cause
•
The neurostimulator may be delivering therapy. The system cannot measure impedance or
test stimulation during therapy delivery.
•
The neurostimulator may be detecting an episode. The system cannot measure impedance
or test stimulation during episode detection.
Actions To Be Taken
1. Wait until therapy delivery completes or temporarily disable therapy delivery.
2. Wait until episode detection completes or temporarily disable detection.
Summary of Contents for PDMS 4340
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