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Neopost IS-440, User Manual

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Neopost IS-440 User Manual Download Page 183

Troubleshooting

This section helps you solve problems you may encounter while using your mailing
system.

11.1

Paper Jamming ................................................................. 179

How to Clear Mail Jammed in the Base........................................................................ 179
How to Clear Mail Jammed in the Auto-Feeder............................................................ 181

11.2

Label  Jamming ................................................................. 183

How to Clear a Label Jammed in the Base................................................................... 183

11.3

Weighing Problems............................................................ 184

11.4

Diagnostics and System Data ............................................ 185

How to Access the Diagnostics 

........................................................................... 186

How to Display the Software Data 

...................................................................... 187

How to Display Hardware Data 

........................................................................... 187

How to Display the Error Lists 

............................................................................. 188

How to Display the Machine Counters 

................................................................ 188

11

Troubleshooting

DELTA2_IR.book  Page 177  Vendredi, 18. septembre 2009  1:07 13

Summary of Contents for IS-440

Page 1: ...USER SGUIDE IS 440 FRANKINGMACHINE ...

Page 2: ...CONTROL PANEL DESCRIPTION INSIDE CONTACTINGNEOPOST ContactNeopostforfurtherassistanceifyouhaveproblems in operating the machine Tel 01 6250900 ...

Page 3: ...CONTROLPANEL see manual section 2 3 ...

Page 4: ...4145435L C 18 09 2009 ...

Page 5: ...ings Details 46 3 7 Complementary Operations 61 4 Money Operations 63 4 1 Overview 65 4 2 Managing Credit 66 4 3 Unlocking the Meter PSD Audit 69 5 Managing Accounts and Access Rights 71 5 1 Accounting and Access Rights Overview 73 5 2 Selecting an Account Mode 74 5 3 Guidelines to Setup Account 75 5 4 Selecting an Account Mode 80 5 5 Managing the Accounts 81 5 6 Managing the Operators 88 6 Report...

Page 6: ...nd Updates 147 9 1 Options and Updates Process 149 9 2 Using the Mailbox 150 9 3 Managing Options 152 9 4 Managing Slogan 154 9 5 Managing ERAs 156 9 6 Managing Postal Rates 158 9 7 Updating System Software 160 10 Maintaining your Mailing System 163 10 1 Maintaining the Ink Cartridge 165 10 2 Filling and Adjusting the Feeder Sealer 171 10 3 Cleaning the Mail Path 172 10 4 Maintenance processes 175...

Page 7: ...formation about safety precautions and environ mental recommendations to operate your equipment in the best possible conditions 1 1 What you will Find in this Manual 3 1 2 Safety Requirements 5 How to Disconnect your Mailing System 8 1 Read this First ...

Page 8: ...Read this First 2 1 ...

Page 9: ... you can change accounts as a user or set up accounts and control access to the mailing system as the supervisor Section 6 Reports How you can generate and print out reports for the mailing system usage credit usage account usage etc Section 7 Online Services Using your mailing system for online postal services and connect your machine for upgrades Section 8 Configuring your Mailing System All the...

Page 10: ...ficities TIP advice to help save you time when processing your mail SUPERVISOR indicates that you have to log in as supervisor using the supervisor PIN to perform the procedure Postage functions of the mailing system are not accessible in this mode Acronym Description ALD Automatic Label Dispenser Credit Postage Available ERA External Return Address ID IDentification LAN Local Area Network link be...

Page 11: ...tween pieces of furniture or over sharp edges Avoid using outlets controlled by wall switches or shared by other equipment Make sure there is no strain on the power supply cord 1 2 Safety Requirements THIS EQUIPMENT MUST BE GROUNDED Only connect the power plug to an outlet provided with a pro tective ground contact To reduce the risk of fire use only the power cord supplied with the mailing system...

Page 12: ...arettes cigars etc on the mailing system When removing jammed material avoid using too much force to prevent personal injury and damaging equipment When lifting covers wait for all parts to stop moving before placing hands near feeder path or printhead To prevent overheating do not block the equipment ventilation openings or try to stop the power supply fans Do not remove bolted covers as they enc...

Page 13: ...etwork PC LAN 8 wires Follow the additional precautions below Avoid using equipment during an electrical storm there may be a risk of electrical shock from lightning Do not install telephone jacks or LAN connectors in a wet location Disconnect the telephone or LAN cable from the wall before removing equipment To prevent damage to equipment do not confuse telephone jacks that connect to the modem a...

Page 14: ... to OFF mode see How to Turn the Mailing System to OFF Mode p 19 if there is no emergency 2 Unplug the power cord from the wall outlet 3 If any unplug the LAN cable and the telephone cord from their sockets as they may still be energized Only unplug the power cord when the mailing system is in OFF mode or Sleep mode to avoid keeping the ink cartridge in an unprotected position where the ink may dr...

Page 15: ...ailing system in this section 2 1 System Layout 11 2 2 Control Panel Features 13 2 3 Connections 16 2 4 Power Management 18 How to Turn the Mailing System to Sleep Mode 18 How to Turn the Mailing System to OFF Mode 19 2 Meet Your Mailing System ...

Page 16: ...Meet Your Mailing System 10 2 ...

Page 17: ... Contains labels to be printed Base Prints envelopes or labels and controls the mailing system Awake sleep button awake sleep button of your mailing system Control panel Allows you to control the mailing system Label storage Use this slot to store labels horizontally User guide receptacle Use this slot to store this User Guide Catch tray Receives mail pieces after processing Jam release handle All...

Page 18: ...ealer bottle if installed Automatically seals mail when the function is acti vated Cover Lift by front side to open Ink cartridge Prints the postal imprint on envelopes Postal security device PSD Postage meter Store postage credit and tracks post age usage ...

Page 19: ...eset Label indicator When displayed indicates that the mailing system will print a label Mailbox Indicates unread messages in message box Postage Indicates the amount to be printed on the imprint Print offset Indicates the printing offset status imprint position shifting for thick envelopes Rate and services Indicates the current rate and services selected Remaining credit Displays credit availabl...

Page 20: ...int configu ration Accesses imprint selection and imprint set up screens Weighingmode Opens the weighing mode selection menu Standard weighing Differential weighing Manual weight entry KEYPAD Alphanumeric keys Allows the entry of alpha or numeric values accounts or other set up information Press a key several times to display all possible characters Clear Reset rate Clears keypad entries or from t...

Page 21: ...cters you may obtain by pressing keys several times in a row Key Alpha numeric Custom text Modem settings 1 1 1 1 2 2ABCabc ABC2 2ABC 3 3DEFdef DEF3 3D 4 4GHIghi GHI4 4 5 5JKLjkl JKL5 5 6 6MNOmno MNO6 6 7 7PQRpqr PQR7 7 8 8TUVtuv TUV8 8 9 9WXYZwxyz WXYZ9 9W 0 0 0 0 C Clear function Clear function Clear function ...

Page 22: ...hat allows you to connect to a modem printer or other USB memory device 2 3 Connections Power connector To wall socket or feeder COM4 Future use COM2 3 To weighing platform s COM1 To auto feeder LAN port To customer services and or software applications on a PC option USB ports To modem memory device or printer ...

Page 23: ...ler Nota Power connectors are shown in section Connectors p 16 COM1 Feeder to Base COM2 3 Base to weighing platform s LAN port To customer services and or accounting software on a PC option USB Modem To telephone Cable Telephone cable To wall socket analog telephone line Wall socket ...

Page 24: ...Sleep Mode You can also turn the mailing system to Sleep mode manually How to Turn the Mailing System to Sleep Mode How to Turn the Mailing System to Sleep Mode 1 Press at the top right corner of the control panel The light located next to the key indicates Green the mailing system is awake and ready for use Amber the mailing system is in Sleep mode 2 4 Power Management The machine can only use th...

Page 25: ...stem to OFF Mode How to Turn the Mailing System to OFF Mode 1 Turn your machine to Sleep Mode see How to Turn the Mailing System to Sleep Mode p 18 2 Be sure that the light located next to the key at the top right corner of the control panel is Amber meaning that the mailing system is in Sleep mode 3 Turn off your mailing System The circle or O indicates the system is OFF ...

Page 26: ...Meet Your Mailing System 20 2 ...

Page 27: ... 40 How to Process Incoming Mail Settings 40 How to Process Received Mail Running Mail 42 3 5 Running Seal Only Pass Through Mail 43 How to Process Mail without Printing Settings 43 How to Process Mail without Printing Running Mail 45 3 6 Settings Details 46 How to Change Accounts 46 How to Select a Rate 47 How to Enter Postage Manually 49 How to Change the Weighing Type 52 How to Enter Weight Man...

Page 28: ...Processing Mail 22 3 ...

Page 29: ...cess you will use Home Screen and Configuration Menu Each type of imprint is associated to A specific Home screen that displays current parameters weight postage A specific Configuration menu that allows you to set the imprint parameters 3 1 Choosing a Type of Imprint To directly gain access to the configuration menu of the type of imprint press shortcut key on the control panel Your system has si...

Page 30: ... values See also To set default values as supervisor see Configuring your Mailing System p 119 Type of process Type of imprint Parameters to run mail Apply postage to outgoing mail Standard Rate Weight Date format ERA optional Slogan optional Print offset optional Sealing option mechanical Print Received or the date on incoming mail Received Print date and or Received Print offset optional Count b...

Page 31: ...volves Sorting mail by type and task to make processing faster p 26 Logging into the system to start a work session p 27 Selecting the Type of imprint that corresponds to each set of mail p 28 Checking additional issues concerning your machine ink level credit p 29 This section also describes how to use the mailing system automatic feeder p 30 3 2 Preparing and Starting your Work Session ...

Page 32: ...ail How to Sort Mail Put the mail in different stacks according to the characteristics and in the order that follows 1 Type of process to apply See table p 24 Outgoing mail Standard postage with different rates or services Incoming mail Sealing only if sealer installed or counting 2 Separate the envelopes into two groups Those that require sealing and those that do not 3 Account to use only if you...

Page 33: ... screen Home screen Standard screen If this screen is displayed no other step is required Login screen If the login screen is displayed enter your operator PIN code Account screen If the Account screen is displayed select your account as follows Use up and down arrows use double arrows to scroll list and press OK to validate You can use a barcode scanner See also To change accounts when a session ...

Page 34: ...heCurrent Type of Imprint Once you are logged in as user 1 Either The Imprint screen is displayed 2 Select Imprint type The Type of imprint screen is displayed 3 Select the type of imprint in the list and press OK if you have used the up down arrows The Imprint screen is updated and displays the menu items that allow you to modify the imprint parameters 4 Press to return to the home screen Press o...

Page 35: ... the home screen or See How to Reset Batch Counters p 61 Is the weighing platform properly zeroed or tared Before laying envelope s on the weighing plat form your home screen should display 0 g If _ g is displayed perform a rezero of the WP See How to Rezero the Weighing Platform p 131 Are labels in place in the ALD if you plan to print on label See How to Fill the Auto Label Dispenser p 62 Is the...

Page 36: ...e the Feeder How to Use the Feeder Taking a stack of mail pieces 1 Fan the envelopes to separate them 2 Bevel the edge of the stack 3 Place the envelopes on the hopper their upper edge resting against the rear guide Ensure that all the en velopes are stacked along the rear guide from largest to smallest 4 Adjust the side guide for large envelopes To adjust the guide push it gently to rest against ...

Page 37: ...ckness setting of the feeder Use this setting if several thin envelopes pass at one time through the feeder or on the contrary if thick envelopes are blocked at the entrance of the mail path 1 Open feeder cover 2 Change lever position 1 for thin envelopes 2 for thick envelopes 3 Close feeder cover ...

Page 38: ...mail requirements differ from day to day some of the settings may not be nec essary or their order may vary You must begin with selecting the Type of imprint to gain access to the corre sponding parameters and be able to run mail standard is default How to Apply Standard Postage Settings How to Apply Standard Postage Settings Required settings 1 Make sure you are on the home screen of the Standard...

Page 39: ...gan selection Select Slogan and then select a Slogan or None in the Slogan list screen For more details see How to Add or Cancel a slogan on the Imprint p 57 Add or change the ERA Select ERA and then select an ERA or None in the ERA list screen For more details see How to Add or Cancel an ERA on the Imprint p 56 Check or change the date Select Date and then select a date option in the Date advance...

Page 40: ... see Selecting a Rate p 47 4 Select a weighing type if you did not enter any amount Depending on the quantity and type of mail you have to process you can choose an efficient weighing method that uses the weighing platform to save time see Choosing a Weighing Type p 50 To change the current weighing method press and select a weighing type in the Weighing type screen For more details see How to Cha...

Page 41: ...opes see How to Move the Imprint Print Offset p 58 2 Close envelopes using the feeder sealer see Using the Sealing Function p 60 You are now ready to print To set the imprint quickly consider using job memories The memories store imprint characteristics together with rates and if activated accounts See Using Job Memories p 59 ...

Page 42: ...ly on mail pieces 1 Put the mail piece on the Weighing Platform The weight of the mail piece is displayed in the Weight area of the screen and the postage amount is updated 2 Press The system motors start running 3 Withdraw the envelope from the WP and insert it into the mail path against the rear guide wall with the side to be printed facing upwards The mailing system prints postage and the mail ...

Page 43: ...ailing system displays weight and postage on the home screen and starts motors automatically 3 To print the imprint insert the mail piece into the base against the rear guide wall with the side to be printed facing upwards The mailing system applies postage and the mail piece or label is sent to the catch tray 4 Repeat previous step for each piece of mail To quit the process at any time press If a...

Page 44: ...ht and postage on the home screen starts motors and prints the label automatically 3 Repeat previous step for each piece of mail To quit the process at any time press If you inadvertently remove more than one item from the WP replace removed items on WP before weight stabilization to avoid printing label about 1 5 seconds When you remove the last object from the Weighing Platform the mailing syste...

Page 45: ... piece or label is sent to the catch tray To print several identical labels 1 Press and enter the number of labels Make sure the labels are available in the label dispenser see Filling the Label Dispenser p 62 2 Press to print the labels If a mail piece is bigger than mail path maximum thickness see Mail Specifications p 191 press to print a label The label is printed at once When sealer is activa...

Page 46: ...lines steps in a recommended to imprint incoming mail You must begin with selecting the Type of imprint to gain access to the corresponding parameters and be able to run mail How to Process Incoming Mail Settings How to Process Incoming Mail Settings Required settings 1 Make sure you are on the home screen of the Received type of imprint The type of imprint is indicated at the top of the home scre...

Page 47: ...u can Activate or deactivate printing the date Activate or deactivate printing Received Select the option to change The buttons indicate the current status of the options Press to return to the home screen You can also apply this optional setting 1 Move the imprint away from the envelope edge for thick en velopes see How to Move the Imprint Print Offset p 58 You are now ready to print To select an...

Page 48: ...0 How to Process Received Mail Running Mail How to Process Received Mail Running Mail On the Received home screen 1 Press System motors start running 2 Insert the mail piece into the mail path against the rear guide wall side to be printed facing upwards The mailing system applies the imprint and the mail piece is sent to the catch tray ...

Page 49: ...ended sequence to process mail You must begin with selecting the Type of imprint to gain access to the corresponding parameters and be able to run mail How to Process Mail without Printing Settings How to Process Mail without Printing Settings Main setting 1 Make sure you are on the home screen of the Pass Through type of imprint The type of imprint is indicated at the top of the home screen as il...

Page 50: ...or more details see How to Change the Current Type of Imprint p 28 No other parameter is required to run mail in this mode Press to return to the home screen If you want to seal envelopes without printing you must turn the sealer lever on see Using the Sealing Function p 60 You are now ready to process mail To select an option in the screen use related keys located on the right hand side of the di...

Page 51: ...ps in Se quence of Settings p 43 How to Process Mail without Printing Running Mail How to Process Mail without Printing Running Mail 1 Press System motors start running 2 Insert the mail piece s into the mail path against the rear guide wall side to be printed facing upwards see How to Use the Feeder p 30 ...

Page 52: ...t as follows How to Change Accounts How to Change Accounts To change accounts 1 As a user The list of accounts you can charge is displayed 2 Select the account you want to use and press OK 3 Press to return to the home screen The current account number is displayed 3 6 Settings Details Press and type 5 or select the path Account ...

Page 53: ...te lists of options Using a list of the last 10 selected rates from the rate history How to Select a Rate How to Select a Rate To select a rate 1 Either The Rate selection screen is displayed 2 On that screen you can Press one of the rate buttons 1 to 9 or type the number to select the rate or display rate options Press Other selections then Last 10 rates to select a re cently selected rate Press ...

Page 54: ...Processing Mail 48 3 Postage displayed on the screen is zero as long as the weight is not known zero ...

Page 55: ...y How to Enter Postage Manually On the home screen 1 Type directly the first figure of the amount using the keypad The Manual amount screen appears 2 Complete the amount 3 Press OK The amount is displayed in the Postage area of the home screen and the Weighing type zone see cover flap for screen description shows the No weight source icon ...

Page 56: ...il you want to process choose a weighing method ac cording to the recommendations in the table below The Weighing type icon on the screen indicates the selected source that provides the weight of the mail piece to the system For weighing Select the method Items one by one Standard weighing Items stacked on the Weighing Platform Differential weighing Items exceeding WP capacity see Speci fications ...

Page 57: ...rm then remove the pieces one by one and put them into the mail path The mailing system calculates postage and prints the mail piece automatically You can leave all the mail pieces in a tray on the Weighing Platform the mailing system will ask you to confirm printing for the last item removed from the tray Differential Weighing Auto Label optional This mode is identical to Differential weighing ex...

Page 58: ...hing Type How to Change the Weighing Type To change the weighing type from the home screen 1 Either The Weighing mode screen is displayed 2 Select the weighing type Press or Press and type 2 2 or select the path Job settings Weighing type The options actually displayed in the screen depend on the weighing devices that are connected to your mailing system and on features that are activated If you s...

Page 59: ...ight Manually How to Enter Weight Manually To enter the weight manually from the home screen you must first select the postal class 1 Either The Weighing mode screen is displayed 2 Select Manual weight entry The Manual weight entry screen is displayed 3 Enter the weight in g and press OK to validate 4 Press to return to the home screen The home screen displays the Manual weight icon and the weight...

Page 60: ... the imprint Adding a pre recorded ERA to the left of the imprint Moving the imprint away from the right edge of the envelope See also How to Change the Current Type of Imprint p 28 Type of Process and Type of Imprint p 24 Navigating in the Imprint Settings When you have selected the type of imprint To access the configuration menu of the type of imprint press To return to the type of imprint home...

Page 61: ... screen you can configure the printed date as follows To choose another day select the corresponding item in the list The icon indicates the current selection 4 Press OK to apply changes and return to the configuration menu You can set the date advance from supervisor mode to change at a fixed time This is useful if you process mail after the last mail pickup for the day This ensures that the prop...

Page 62: ...ng Slogan p 154 See also Managing Slogan p 154 How to Add or Cancel an ERA on the Imprint How to Add or Cancel an ERA on the Imprint To add an ERA to the imprint or to cancel the ERA 1 Either 2 Select ERA The Select ERA screen is displayed 3 Select the desired ERA in the list or None for printing no ERA The icon indicates the current selection The Imprint screen is displayed with updated parameter...

Page 63: ...a slogan on the Imprint To add a slogan to the imprint or cancel the slogan 1 Either 2 The Select Slogan screen is displayed 3 Select the Slogan in the list or select None for printing no slogan The icon indicates the current selection Press or Press and type 1 or select the path Imprint ...

Page 64: ...hen printing on thick envelopes with rounded edges How to Move the Imprint Print Offset HowtoMovethe Imprint Print Offset To offset to the imprint position 1 As a user The Print offset screen is displayed 2 Select the offset and press OK to validate Press and type 2 1 or select the path Batch settings Print offset ...

Page 65: ...o use an Job Memory 1 Either The job memories list is displayed 2 Select an job memory in the list 3 Press OK to validate and apply memory parameters The job memory zone Mem of the home screen displays the current job memory name If your mail requires different settings such as specific postal rate and or slogan department to charge then the job memories are the solution all your settings are stor...

Page 66: ...d with a sealer your Auto Feeder can seal envelopes while printing postage Move the selector at the front of the feeder right or left to change the sealing mode Sealer ON Sealer OFF Do not insert envelopes already sealed in the feeder when seal ing is ON the envelopes might jam ...

Page 67: ...s allow you to track and report pieces items and postage value since the last counter reset How to Reset Batch Counters How to Reset Batch Counters To reset a counter 1 On display The counter is reset or 1 As a user 2 Select the counter you want to reset and press OK 3 7 Complementary Operations To produce reports associated to counters see Reports p 93 Press the Reset counter button Press and typ...

Page 68: ... Auto Label Dispenser How to Fill the Auto Label Dis penser To fill the Auto Label Dispenser 1 Stack the labels and insert them in the dispenser face to print on the right hand side and peel off tab on the top 2 Push the block of labels down until you feel the click ...

Page 69: ...d manage money in your mailing system to allow postage operations 4 1 Overview 65 4 2 Managing Credit 66 How to Check the PSD Meter Credit 66 How to Add Credit to the PSD Meter 67 4 3 Unlocking the Meter PSD Audit 69 How to Unlock the PSD 69 4 Money Operations ...

Page 70: ...Money Operations 64 4 ...

Page 71: ...it in your mailing system Check the available credit in the PSD Add credit to the PSD The credit operations trigger a connection of the mailing system to Postal Services through the telephone line or internet connection Tracking Credit You can generate reports on the use of the credit as all mailing operations involving postage are recorded in the mailing system to generate reports see Reports p 9...

Page 72: ...nuously displayed at the bottom of the home screen see Control Panel Features p 13 You can also use the procedure below How to Check the PSD Meter Credit How to Check the PSD Meter Credit To check the credit in the machine 1 Either The Credit menu is displayed 2 Select the menu path Credit used Credit available The screen displays the current amounts Ascending credit used Descending credit availab...

Page 73: ... credit operation 4 Enter the amount to add using the keypad use C to clear digit twice to clear the field 5 Press OK to start the connection to the Postal Server If the credit process is successful the system displays a suc cessful message If credit fails the system displays a failure message and the value that you may actually add depending on your postal account balance You need a re credit PIN...

Page 74: ...Money Operations 68 4 6 You can open the Credit used Credit available screen to check the new values see How to Check the PSD Meter Credit p 66 ...

Page 75: ...the PSD and manually connect to the Postal Services 1 Either 2 Select Audit or type 3 The system asks for confirmation 3 Press OK to connect to the Postal Services If the audit is successful the system displays a successful message If the audit fails the system displays a failure message ex plaining the cause of the error Try to correct the cause and retry 4 3 Unlocking the Meter PSD Audit You can...

Page 76: ...Money Operations 70 4 ...

Page 77: ...cting an Account Mode 80 How to Display and Change the Account Mode 80 5 5 Managing the Accounts 81 How to Create an Account 83 How to View Edit Account Parameters 84 How to Activate Deactivate an Account 85 How to Delete an Account 85 How to Export the Account List 86 How to Import Accounts 87 5 6 Managing the Operators 88 How to Create an Operator 89 How to Modify an Existing Operator 90 How to ...

Page 78: ...Managing Accounts and Access Rights 72 5 ...

Page 79: ... etc or to different companies if the mailing system is shared When the Accounts function is activated the currently selected account is charged each time the user applies postage to mail Reports can be generated for each account or groups and subgroups depending on how the supervisor setup the department structures for more information see Reports p 93 Accounts from the User s Perspective If the ...

Page 80: ...lecting an Account Mode Access Control Function No Yes Accounts Function No No account No account with access control Yes Accounts Accounts with access control Remote Account Man agement Account mode Supervision User s point of view No account No postage tracking No access control Free access to the machine self service type No account with access control No postage tracking Protects access to the...

Page 81: ...ides users with free access to the machine self service type This is the default mode in the machine Implementing No account Follow the procedure How to Display and Change the Account Mode p 80 and select the No account mode No Account Management Menu In No account mode No other setting is necessary for the No account mode 5 3 Guidelines to Setup Account ...

Page 82: ... the Account Mode p 80 and select the No account with access control mode 2 In the procedure enter the 4 digit shared PIN code the users will have to enter at log in No account with access control Management Menu In No Account with access control mode the menu allows you to change the shared PIN code How to Change the Shared PIN Code How to Change the Shared PIN Code 1 As supervisor see How to Log...

Page 83: ...lay and Change the Account Mode p 80 and select the Accounts mode 2 Create accounts as indicated in How to Create an Account p 83 Accounts Mode Management Menu In Accounts mode the menu allows you to manage the accounts See also To add modify or delete accounts see Managing the Accounts p 81 If only one account is available the mailing system automatically selects it at start up When you activate ...

Page 84: ...mplement see How to Create an Account p 83 3 Create the PIN codes you wish to implement see How to Create an Operator p 89 At the same time assign accounts to the operators Accounts with access control Management Menu In Accounts with access control mode The menu allows you to manage the Accounts and the Operators If only one account is available the mailing system automatically selects it at star...

Page 85: ...e setup by an authorized technician Implementing Remote account management To implement mode Remote account Management 1 Connect the PC to the mailing system and start the account management appli cation on the PC see the diagram in Connectors p 16 and the PC application user guide 2 In the mailing system activate the mode Remote account management see How to Display and Change the Account Mode p ...

Page 86: ...or see How to Log in as Supervisor p 122 The Account Mode Selection screen is displayed In the screen the current Account mode is selected 2 Select another Account mode The system asks for a confirmation 3 Press OK to confirm 4 If required enter the PIN code and press OK The mailing system confirms that the Account mode has been changed 5 4 Selecting an Account Mode Press and type 5 1 or select th...

Page 87: ... following account modes Accounts Accounts with access control Before creating accounts see Setting up Accounts p 77 or Setting up Accounts with access control p 78 5 5 Managing the Accounts If you use a postal expense management software the accounts are managed by the PC Account names must be unique within the system ...

Page 88: ...rt p 104 Account Management Follow the steps below to create modify activate deactivate or delete accounts See also Account Parameters p 82 Param Format Description Number 11 alphanumeric characters Number of the account Two accounts cannot have the same number An account number cannot be modified after the account is created However the account can be deleted Name 32 alphanumeric characters Name ...

Page 89: ...ange the Account Mode p 80 1 As supervisor see How to Log in as Supervisor p 122 The Account list screen is displayed 2 Select Add Account 3 Enter the account Number and Name using the keypad and press OK Select the account status the button displays the current status active or inactive 4 Press OK to create the account Press and type 5 2 1 or select the path Account management Manage accounts Cre...

Page 90: ...r see How to Log in as Supervisor p 122 The Account list screen is displayed 2 Select the account or type its number and press OK 3 Select Edit Modify The Edit Modify screen is displayed 4 Select each parameter and change it using the keypad use key C to clear characters and then press OK The Account modification summary screen is displayed 5 Press OK to validate the changes Press and type 5 2 1 o...

Page 91: ...erform procedure How to View Edit Account Parameters p 84 2 Change the status parameter the button displays the current status active or inactive and press OK 3 On the Account modification summary screen press OK to validate the changes Deleting Accounts You may need to delete an account How to Delete an Account How to Delete an Account To delete an Account 1 Perform procedure How to View Edit Acc...

Page 92: ...rt the Account List To export the account list on a USB memory device 1 As supervisor see How to Log in as Supervisor p 122 2 Insert the USB memory device into the USB port of the base at rear left and press OK 3 Follow the instructions displayed on the screen At the end of the process a message informs you that you may remove the USB memory device Using a spreadsheet program or a simple text edit...

Page 93: ...se at rear left and press OK 3 Select the CSV file to import and press OK 4 Follow the instructions displayed on the screen At the end of the process a message informs you that you may remove the USB memory device You can only import CSV files located in the root directory of the USB memory device Name Format is ACS_yyyymmdd_hhmmss CSV example ACS_20091007_035711 CSV Field delimiter semi colon Rec...

Page 94: ... the mode Account with Access control see Accounting and Access Rights Overview p 73 If you use a postal expense software the operator PIN codes are only managed from the software on the PC Param Format Description PIN code 4 digit Operator PIN code Two operators cannot have the same PIN code Name 20 alphanumeric characters Operator name Two operators cannot have the same name Status Active Inacti...

Page 95: ...ate an Operator How to Create an Operator To create an Operator 1 As supervisor see How to Log in as Supervisor p 122 The Manage Operator screen is displayed 2 Select Operator List The Operator list screen is displayed 3 Select Add operator The Add operator screen is displayed 4 Enter the parameters of the Operator You must first set up account with access control rdquo under Account Mode Manageme...

Page 96: ...r s name PIN code status or assigned accounts How to Modify an Existing Operator How to Modify an Existing Op erator To modify an existing Operator 1 As supervisor see How to Log in as Supervisor p 122 The Manage Operator wizard window opens 2 Select Operator List 3 Select the operator and select Edit Del 4 Select Edit Modify or type 1 The Edit Modify screen is displayed 5 Change the operator para...

Page 97: ...rator p 90 until the Edit modify screen and select Account list The Account List screen is displayed 2 Select Add Acct Group The Account list screen is displayed 3 You can allocate the entire group or individual accounts to the operator select the group or an account and press OK Enable Disable Repeat until all accounts to be assigned are checked 4 Press to return to the Edit modify screen 5 Press...

Page 98: ...g Operator p 90 2 In the operator parameters select the line Status to activate or deactivate the operator the button displays the current status and then press OK 3 On the Operator modification summary screen press OK Deleting Operators Use the procedure below to delete operators How to Delete an Operator How to Delete an Operator To delete an Operator 1 Perform procedure How to Modify an Existin...

Page 99: ...sage etc 6 1 Report Overview 95 6 2 Generating a Report 97 How to Generate a Report as a User 97 How to Generate a Report as a Supervisor 97 6 3 Counter Data 98 6 4 Postage Data 100 6 5 Credit Data 102 6 6 Account Data 104 How to Generate the Account List Report 104 How to Generate the Operator List Report 107 6 Reports ...

Page 100: ...Reports 94 6 ...

Page 101: ... label or envelope S screen P USB printer F USB memory device 6 1 Report Overview Report name Short description Output Page COUNTER DATA Batch data Batch counter and corresponding postage for outgoing mail since the last reset SP p 98 Received batch data Batch counter for incoming mail Received on since the last reset SP p 99 POSTAGE DATA Daily usage Consumption information total items and total p...

Page 102: ... used Single account Usage on the account selected in an account list for a selected period S p 105 Multi accounts Usage on all accounts in a selected period PF p 106 Operator list Operator list with PIN codes PF p 107 Report name Short description Output Page ...

Page 103: ...ype the system may ask for para meters such as Period of time targeted begin date end date Desired account etc Select or type the required parameters and press OK The Output selection screen is displayed 5 Select an available output device The system sends the report details to the selected output How to Generate a Report as a Supervisor HowtoGenerate a Report as a Su pervisor To generate a Report...

Page 104: ...r Output Screen USB printer Table 1 Batch Data Report 6 3 Counter Data Fields Comments Period Begin Date of last reset End Current date Die number On printed report only Number of items without 0 00 items Total value of items After issuing reports like Metering Batch Data or Received Batch Data you may wish to reset the batch counters so that your next reports restart from zero at the current date...

Page 105: ...eceived imprint type to view incoming mail batch counter Outputs Screen USB printer Table 2 Received Batch Data Fields Comments Period Begin Date of the last reset End Current date Incoming Mail Number of items After issuing reports like Batch Data or Received Batch Data you may wish to reset the batch counters so that your next reports restart from zero at the current date See How to Reset Batch ...

Page 106: ...en you specify the Begin date the End date field is filled with a proposed value Begin date 31 days You can specify another End date but maximum is Begin date 31 days Default period Begin 1st day of the current month End current day Output Screen USB printer USB memory device Table 3 Daily Usage Report 6 4 Postage Data Fields Comments Die number On printed report only For each day in the period Da...

Page 107: ...d for the report Begin date and an End date Use the selection of month and year Default period Begin Current month of the previous year End Current month Output Screen USB printer USB memory device Table 4 Monthly Usage Report Fields Comments Die number On printed report only For the period for each month presented in data col lected Month name and year Total number of items processed Total postag...

Page 108: ...Screen USB printer Table 5 Credit Summary Report 6 5 Credit Data Fields Comments Current date and time Printed report only PSD status Printed report only Die number Printed report only Credit used ascending Total postage printed by the machine Credit available descend ing Control total Total credit downloaded into the machine Must be equal to ascending descending Non zero items Total number of nor...

Page 109: ...u have to be logged in as a supervisor Output Screen USB printer USB memory device Table 6 Adding postage Report Fields Comments Period Default period Begin Current date 6 months End Current date Die number On printed report only For each postage download performed Download date time Credit amount New descending Represents the new total amount avail able in the machine ...

Page 110: ... control Output Printer USB memory device Table 7 Account List Report Data How to Generate the Account List Report HowtoGenerate the Account List Report To generate the Account List Report 1 As supervisor see How to Log in as Supervisor p 122 2 Select an Output and then press OK 6 6 Account Data Data For each account Account number Account name Status Press and type 5 2 2 or select the path Accoun...

Page 111: ...rent account mode has to be Accounts or Accounts with access control You have to select an account in the list of accounts then the period for the report Begin date and an End date Default period Begin 1st day of current month End Current date Output Screen Table 8 Single Account Report Fields Comments Period Die number printed report only Account number Account name Number of items processed zero...

Page 112: ... be Accounts or Accounts with access control You have to specify the period for the report Begin and End dates Default period Begin 1st day of current month End current date Output USB printer USB memory device Table 9 Multi Account Report Fields Comments Period Die number On printed report only For each account Account Number Account name Number of items processed zero non zero items Total postag...

Page 113: ...ist Report To generate the operator list report 1 As supervisor see How to Log in as Supervisor p 122 2 Select the Output and then press OK Data Comments For each Operator Operator name PIN code Status Activated Deactivated Active account assigned status if there is at least one active account assigned to the operator the value is Yes otherwise the value is No There is no time period to enter Pres...

Page 114: ...Reports 108 6 ...

Page 115: ...vices such as mail follow up online 7 1 Online Services Overview 111 7 2 Connecting to Online Services 112 How to Call Online Services Manually 113 How to Call Online Services Manually 113 How to Test the Connection to Online Services 114 7 3 Uploading Statistics 116 How to Upload Report Data to the Online Services Server 116 7 4 System Online Services 117 7 Online Services ...

Page 116: ...Online Services 110 7 ...

Page 117: ...rver monitors your mailing machine ink supply and e mails an alert notification when it is time to re order Remote diagnostics and technical support experienced technical professionals analyze your mailing machine s error logs diagnose your mailing machine before an on site service visit and your system software can be updated remotely re ducing service delays Slogan download order a new slogan an...

Page 118: ...atic calls are scheduled to upload cor responding data For the Reports service the mailing system automatically connects at the end of each month to upload accounting and postal category statistics For the Ink Management service the mailing system automatically connects when it s time to re order ink supplies 7 2 Connecting to Online Services It is strongly recommended that you leave the mailing s...

Page 119: ...g system connects to the server and downloads the available elements rates slogans etc 2 Check your mailbox for messages see Using the Mailbox p 150 How to Call Online Services Manually How to Call Online Services Manually To trigger a generic call 1 As supervisor see How to Log in as Supervisor p 122 The mailing system connects to the server and downloads the available elements rates slogans etc ...

Page 120: ...on parameters see Connection Settings p 143 Indicates that the modem is functional Indicates that the server can be contacted Test server Establishes a connection and tests the communication dialog with the server This test indicates that transactions can be held normally How to Test the Connection to Online Services How to Test the Connection to Online Services To ping the server 1 As a user 2 Or...

Page 121: ... supervisor see How to Log in as Supervisor p 122 The call process starts and displays its sequence of ope rations on the screen Press and type 9 2 or select the path Online Services Test server Press and type 10 2 or select the path Online Services Test server ...

Page 122: ...the end of each month How to Upload Report Data to the Online Services Server How to Upload Report Data to the Online Services Server To upload report data 1 As supervisor see How to Log in as Supervisor p 122 The call to the server is triggered 7 3 Uploading Statistics Your system uploads basic statistic data for basic postal expense management reporting Enhanced reporting is optional See Acti va...

Page 123: ...stal rates are installed on your mailing system When the Postal Service announce changes in their rate and fee schedule the Online Services server downloads the new rates into your mailing system Your mailing system automatically switches to the approved rates on the effective date of rate change Account level It is possible to increase the number of accounts in your system 7 4 System Online Servi...

Page 124: ...Online Services 118 7 ...

Page 125: ...e Display Contrast 126 How to Change the Display Contrast by Default 126 8 6 System Time outs and Settings 127 How to Adjust the Time outs 127 How to Change System Time outs 128 8 7 High Value and Low Credit Warnings and PIN Code 129 How to Set the High Value Warning Amount 129 How to Set the Low Credit Threshold 129 8 8 Weighing Settings 130 How to Change the Default Weighing Type 130 How to Zero...

Page 126: ...y an Job Memory 141 How to Delete an Job Memory 142 8 11 Connection Settings 143 How to Set the Postal Online Services Connection 143 How to Set the Analog Modem Parameters 144 How to Set LAN High speed Internet Parameters 145 8 12 Time and Date Management 146 How to Check Adjust the Machine Time and Date 146 ...

Page 127: ...unctions and perform other functions such as managing accounts and access rights generating certain reports etc The supervisor settings allow you to Change the default user settings Modify system time outs Set credit warnings high amount low credit and activate a credit PIN code Define a default weighing method for mailing and calibrate the weighing devices Design a default imprint rate ERA slogan...

Page 128: ...not possible while logged in as supervisor How to Log in as Supervisor How to Log in as Supervisor To log in as Supervisor when you are already logged in as a user 1 As a user The Login screen is displayed 2 Type the supervisor PIN code and press OK The supervisor Main menu is displayed 8 2 Logging in out as the Supervisor Press and type 13 or select the path Supervisor You can log in as superviso...

Page 129: ...low the procedure below to exit the supervisor mode This is necessary to return to the user mode How to Exit the Supervisor Mode How to Exit the Supervisor Mode To exit the supervisor mode 1 As supervisor The machine goes to Sleep mode and supervisor is logged out Press ...

Page 130: ... language for user sessions as follows How to Change the Display Language by Default How to Change the Display Language by Default To change the user language by default 1 As supervisor see How to Log in as Supervisor p 122 2 Select the default language 3 Press OK to validate 8 3 Changing the Display Language Press and type 11 1 or select the path Preferences Language This is a user setting that o...

Page 131: ...lt System Beeps You can set the default beep state for user sessions How to Change the Beeps by Default How to Change the Beeps by Default To change the sounds by default 1 As supervisor see How to Log in as Supervisor p 122 2 Check Beep on key and or Beep on error to enable the sounds 3 Press OK to validate 8 4 Enabling Disabling Sounds Press and type 11 2 or select the path Preferences Sounds Th...

Page 132: ...e the Display Contrast by Default How to Change the Display Contrast by Default To change the display contrast by default 1 As supervisor see How to Log in as Supervisor p 122 2 Use the 1 or 2 keys or touch the Increase Decrease button to increase or decrease the contrast The display updates to the new setting 3 Press OK to validate 8 5 Adjusting Display Contrast Press and type 11 3 or select the ...

Page 133: ...lear digits 3 Press OK to exit 8 6 System Time outs and Settings Start The period of time the system waits for an envelope after pressing Once this time out is reached the machine stops Stop The period of time the system waits for the next envelope after printing Once this time out is reached the machine stops Sleep Period of inactivity after which the system automatically switches to Sleep mode s...

Page 134: ...isor see How to Log in as Supervisor p 122 The Timeout setting screen is displayed 2 Select each field and type the time outs 3 Press OK to validate This is a user setting that only lasts as long as you are logged in Press and type 3 5 or select the path Default user settings System settings Time out set tings Use the C key to clear old settings then enter a new value ...

Page 135: ...g amount 1 As supervisor see How to Log in as Supervisor p 122 2 Enter the high value warning amount or press C and enter 0 to disable the warning function 3 Press OK to validate How to Set the Low Credit Threshold How to Set the Low Credit Threshold To set a low credit threshold 1 As supervisor see How to Log in as Supervisor p 122 2 Select the Low credit threshold field Enter the low credit warn...

Page 136: ...the weighing device and the weighing type that are selected by default when a user starts the mailing process see Choosing a Weighing Type p 50 How to Change the Default Weighing Type How to Change the Default Weighing Type To change the default weighing type 1 As supervisor see How to Log in as Supervisor p 122 2 Select a default weighing type in the list 3 Press OK to validate 8 8 Weighing Setti...

Page 137: ...ero the Weighing Platform How to Tare the Weighing Platform How to Tare the Weighing Platform To tare the Weighing Platform as user 1 As a user 2 Place the item you want to use on the Weighing Platform 3 Press OK to set weight to zero How to Rezero the Weighing Platform How to Rezero the Weighing Platform To re zero the Weighing Platform 1 As supervisor see How to Log in as Supervisor p 122 2 Remo...

Page 138: ...ighing Platform How to Tare the Weighing Platform To tare the Weighing Platform 1 As supervisor see How to Log in as Supervisor p 122 2 Press OK to tare the Weighing Platform Press and type 6 1 1 or select the path System settings Weighing functions Tare WP ...

Page 139: ...anually follow the steps below How to Change the GEO Code How to Change the GEO Code To change the GEO code 1 As supervisor see How to Log in as Supervisor p 122 2 See the map and table on the next pages to get the 5 digit GEO code from your location altitude and latitude and enter the 5 digit using the keypad 3 Press OK to validate Changing the GEO code modifies the weight values the mailing mach...

Page 140: ...Configuring your Mailing System 134 8 Figure 1 Latitudes ...

Page 141: ...Configuring your Mailing System 135 8 Figure 2 GEO codes from latitude and altitude ...

Page 142: ... the en velope Imprint Default Settings You can set default parameters for the imprint elements that follow Rate Prepaid imprint ERA Slogan On list screens a mark indicates the default parameter Changing the Default Rate How to Change the Default Rate How to Change the Default Rate To change the default rate 1 As supervisor see How to Log in as Supervisor p 122 2 Select the default rate using the ...

Page 143: ...Changing the Default Slogan See also Managing Slogan p 154 How to Change the Default Slogan How to Change the Default Slogan To change the default Slogan 1 As supervisor see How to Log in as Supervisor p 122 2 Select the default slogan from the list or None for no slogan 3 Press OK to validate Press and type 3 2 1 or select the path Default User Settings Default Imprint Parameters ERA Press and ty...

Page 144: ...e to the user How to Set the Automatic Date Advance Time How to Set the Automatic Date Advance Time To set the auto date advance time and days 1 As supervisor see How to Log in as Supervisor p 122 The Automatic date advance screen is displayed 2 Press the Auto Date Advance button to Enabled status 3 Enter the Automatic Date Advance time 00 00 hours is not allowed 4 Select Working Day to gain acces...

Page 145: ...crease the distance by about 5 mm or 10 mm How to Set the Default Printing Offset How to Set the Default Printing Offset To change the default printing offset 1 As supervisor see How to Log in as Supervisor p 122 2 Set the Default from a position list 3 Press OK to validate Press and type 3 2 3 or select the path Default user settings Base settings Print ...

Page 146: ... Job Memories p 59 As supervisor you can create edit modify or delete an job memory Each job memory is identified by a name and a number The system displays on the home screen the name of the current job memory Standard Imprint Memory The table below gives the content of a Standard job memory 8 10 Job Memories Imprint settings ERA slogan Slogan Date mode Rate Account setting Account number if any ...

Page 147: ...any 6 Repeat previous step until the system displays the name of the new job memory in the list 7 You can modify any parameter by using the Edit Del function see How to Edit Modify an Job Memory p 141 How to Edit Modify an Job Memory How to Edit Modify an Job Memory To edit or modify an job memory 1 As supervisor see How to Log in as Supervisor p 122 2 Select an job memory in the list 3 Press OK t...

Page 148: ...e an job memory 1 As supervisor see How to Log in as Supervisor p 122 2 Select an job memory in the list of the memorized job me mories 3 Press OK to validate 4 Select the menu path Delete or type 2 5 Press OK to confirm to delete the job memory Press and type 4 or select the path Job Memory Management ...

Page 149: ...Online Services Connection How to Set the Postal Online Services Con nection To set the postal Online Services connection 1 As supervisor see How to Log in as Supervisor p 122 The Server Access screen is displayed 2 Select Server access 3 Select Analog modem or LAN 4 For further modem settings see How to Set the Analog Modem Parameters p 144 For LAN settings see How to Set LAN High speed Internet ...

Page 150: ...dem Parameters How to Set the Analog Modem Parameters To set the parameters of the modem 1 As supervisor see How to Log in as Supervisor p 122 2 In the screens that are displayed next enter the parameters as required and press OK to complete screens until you return to the Communications settings screen Make sure the telephone line is selected see How to Set the Postal Online Services Connection p...

Page 151: ...he LAN 1 As supervisor see How to Log in as Supervisor p 122 The LAN configuration menu is displayed 2 Select Auto to automatically configure the LAN recom mended Otherwise select Manual to set parameters manually LAN settings can only be performed if the machine is connected to the LAN at power up Press and type 9 2 or select the path Communication settings LAN settings ...

Page 152: ...check the current time and date and display them See also Automatic Date Advance p 138 How to Check Adjust the Machine Time and Date How to Check Adjust the Machine Time and Date To check adjust the current time and date 1 As supervisor see How to Log in as Supervisor p 122 2 Select Audit call to adjust the time The machine adjusts its time if necessary and displays time and date values 8 12 Time ...

Page 153: ...Delete your Messages 151 How to Delete your Messages 151 9 3 Managing Options 152 How to Display the Options 152 How to Load New Options 153 9 4 Managing Slogan 154 How to Display the List of Slogans 154 How to Modify or Delete a Slogan 155 How to Download New Slogans 155 9 5 Managing ERAs 156 How to Display the List of ERAs 156 How to Modify or Delete an ERA 157 9 6 Managing Postal Rates 158 How ...

Page 154: ...Options and Updates 148 9 ...

Page 155: ...or ERAs The operations above are available through the supervisor menu Options and Updates How to Access the Options and Updates Menu How to Access the Options and Updates Menu 1 As supervisor see How to Log in as Supervisor p 122 The Options and Updates menu is displayed 9 1 Options and Updates Process To update your mailing system s operating system see Online Services p 109 Press and type 8 or ...

Page 156: ... 1 As a user The Mailbox screen is displayed 2 Select the message to read and press OK 3 Select Delete message to erase the message after you have read it How to Read your Messages How to Read your Messages 1 As supervisor see How to Log in as Supervisor p 122 The Mailbox screen is displayed 2 Select the message to read and press OK 3 Select Delete message to erase the message after you have read ...

Page 157: ... Delete message to erase the message How to Delete your Messages How to Delete your Messages 1 As supervisor see How to Log in as Supervisor p 122 The Mailbox screen is displayed 2 Select the message to be deleted and press OK 3 Select Delete message to erase the message Select or on display or Press and type 8 or select the path Mailbox Press and type 1 or select the path Mailbox ...

Page 158: ...How to Display the Options How to Display the Options To display the option list 1 As supervisor see How to Log in as Supervisor p 122 either The Options list screen is displayed 2 To display the details of an option select the option and press OK 9 3 Managing Options For more information about the options you can add to your mail ing system please contact customer service Press and type 8 1 or se...

Page 159: ...hat is ready for downloading on the Online Services server 1 Check that your mailing system is connected to a telephone line or network see Connections p 16 and that the connection is properly configured see Connection Settings p 143 2 Select Check for updates It will trigger a generic call to the Online Services server See Manual Calls p 113 3 After the call you can display installed options See ...

Page 160: ... indicates with a check mark the activated default slogan See also How to Change the Default Slogan p 137 How to Display the List of Slogans How to Display the List of Slogans To display the list of Slogans 1 As supervisor see How to Log in as Supervisor p 122 The list of slogans is displayed in the Slogan management screen 9 4 Managing Slogan The available slogans are automatically downloaded int...

Page 161: ...e name of the slogan 1 Select Edit 2 Change the slogan name using the keypad and press OK The system updates the slogan list To delete the slogan 1 Select Delete The system asks for a confirmation 2 Press OK to confirm deletion The system updates the slogan list Downloading New Slogans The procedure below allows you to download new slogans How to Download New Slogans How to Download New Slogans To...

Page 162: ...nking machine In the list a mark indicates the ERA that is printed by default if any If None is ticked no ERA is printed by default Users can change the current ERA during their work session How to Display the List of ERAs How to Display the List of ERAs To display the list of ERAs 1 As supervisor see How to Log in as Supervisor p 122 The list of ERAs is displayed 9 5 Managing ERAs To add load ERA...

Page 163: ...ete an ERA To modify or delete an ERA 1 Display the list of ERAs see How to Display the List of ERAs p 156 2 Select an ERA and press OK The Edit ERA menu is displayed To change the name of the ERA 1 Type 1 or select Edit 2 Change the ERA name using the keypad and press OK The system updates the ERA list To delete the ERA 1 Type 2 or select Delete 2 Confirm deletion The system updates the ERA list ...

Page 164: ...ctive rate table How to Check your Rate Updates How to Check your Rate Updates To display the list of rate tables 1 As supervisor see How to Log in as Supervisor p 122 The list of rate tables is displayed in the Rate management screen The tables are identified by the rate effective date 9 6 Managing Postal Rates The newly available rate tables are automatically downloaded into your mailing system ...

Page 165: ...new rate tables How to Download New Postal Rates How to Download New Postal Rates To download new rates 1 Display the list of rate tables see How to Check your Rate Updates p 158 above 2 Select Check for updates The mailing system connects to the Online Services server and downloads available rates ...

Page 166: ...dure To check for available updates Perform a call to the Online Services server see How to Call Online Services Manually p 113 After the call your mailbox will contain a message indicating that a software download is available To open your mailbox see p 150 Follow the procedure below to update your mailing system How to Update the System Software How to Update the System Software To update the sy...

Page 167: ...onnect and reconnect the mailing system power cord see Connection Diagram p 17 After restarting the mailing system calls the server to confirm installation The mailing system is ready for use with the new software No information is lost during the updating process your data and settings remain unchanged ...

Page 168: ...Options and Updates 162 9 ...

Page 169: ... Print Heads Automatically 168 How to Clean the Print Heads Automatically 168 How to Clean the Print Heads Manually 168 How to Change the Ink Cartridge 169 10 2 Filling and Adjusting the Feeder Sealer 171 How to Fill the Sealer Bottle 171 How to Adjust the Sealing Water Flow 171 10 3 Cleaning the Mail Path 172 How to Clean the Brushes and Sponge Sealer 172 How to Clean the Feeder Belts and Rollers...

Page 170: ...Maintaining your Mailing System 164 10 ...

Page 171: ...nually if the au tomatic cleaning is not sufficient The ink cartridge contains two print heads that have to be aligned When there is no more ink in the cartridge the cartridge has to be changed Ink Cartridge Maintenance This section explains how to Check the ink level in the cartridge to make sure you will not be short of ink Align the print heads Do an automatic cleaning of the print heads Clean ...

Page 172: ...artridge data 1 As a user The Ink information screen is displayed How to Display Ink Level and Cartridge Data How to Display Ink Level and Cartridge Data To display the Ink Level and the Cartridge Data 1 As supervisor see How to Log in as Supervisor p 122 The Ink information screen is displayed Also check the Best before date on the cartridge box After this date the cartridge warranty is void Pres...

Page 173: ...w to Log in as Supervisor p 122 2 Press OK and put a piece of paper in the mail transport The system prints a test pattern 3 The Set headset alignment screen is displayed Observe the pattern and press the letter that corresponds to the straightest and complete vertical line 4 Press OK to validate The mailing system requires you to align the heads after each cartridge change Press and type 7 2 4 or...

Page 174: ...Clean the Print Heads Automatically To clean the print heads automatically 1 As supervisor see How to Log in as Supervisor p 122 The cleaning starts automatically Manual Cleaning If automatic cleaning is not sufficient you can clean the printing heads manually How to Clean the Print Heads Manually How to Clean the Print Heads Manually To clean the print heads manually 1 Open base cover 2 Remove th...

Page 175: ...idge moves to the replacement position 2 Press down on the back of the ink cartridge to di sengage it 3 Lift out the old ink car tridge 4 Remove the protective strips from the new ink cartridge Power cord must be plugged in to move the cartridge to the replacement position Keep fingers away from the ink cartridge while it is moving to the replacement position ...

Page 176: ...aintaining your Mailing System 170 10 5 Insert the new ink car tridge and then push it forward until you hear the click 6 Close the cover The alignment process of the printing heads starts automatically ...

Page 177: ...over 2 Unscrew the cap and fill the bottle with water up to the limit marks 3 Screw the cap back and put the bottle back into place Adjusting the Sealing Water Flow Before you adjust the sealing water flow make sure that the brushes and sponge are clean see How to Clean the Brushes and Sponge Sealer p 172 How to Adjust the Sealing Water Flow How to Adjust the Sealing Water Flow To adjust the seali...

Page 178: ...shes and Sponge of the Sealer How to Clean the Brushes and Sponge Sealer How to Clean the Brushes and Sponge Sealer To clean the brushes and sponge of the feeder 1 Open the feeder and push the left of the upper blue release lever to raise the upper drive as sembly 2 Pull up the brush release lever 3 Raise the brush and lift the complete brush holder assembly 10 3 Cleaning the Mail Path MAKE SURE Y...

Page 179: ... the sponge Remember its direction 5 Clean sponge and brush 6 Reinstall the sponge and retainer in the same di rection 7 Put the brush back and push the release lever back down until it snaps into place 8 Push down on the upper drive assembly until it locks back into position ...

Page 180: ... or rollers with a damp cloth or 70 alcohol on a cotton applicator 3 Push down the upper drive assembly until it locks back into position and close the feeder cover Cleaning Mail Path Sensors The sensors are light sensitive devices successively covered by the envelopes during their travel along the mail path Clean the mail path sensors as indicated below on system base and feeder How to Clean the ...

Page 181: ... to a telephone line or the LAN before starting How to Run Update Registration How to Run Update Regis tration To run the update registration 1 As supervisor see How to Log in as Supervisor p 122 A confirmation message is displayed 2 Press OK 3 Select Update registration or type 6 4 Connect your USB memory device and press OK 5 Select the new town die and press OK The update registration processes...

Page 182: ...Maintaining your Mailing System 176 10 ...

Page 183: ... to Clear Mail Jammed in the Auto Feeder 181 11 2 Label Jamming 183 How to Clear a Label Jammed in the Base 183 11 3 Weighing Problems 184 11 4 Diagnostics and System Data 185 How to Access the Diagnostics 186 How to Display the Software Data 187 How to Display Hardware Data 187 How to Display the Error Lists 188 How to Display the Machine Counters 188 11 Troubleshooting ...

Page 184: ...Troubleshooting 178 11 ...

Page 185: ...rt belts and wheels Hold the handle 2 Using your other hand remove the jammed en velopes 3 Release the jam release handle to put the transport belt and wheels back in position 11 1 Paper Jamming Possible causes Actions Mailpiece is too thick Mail size is incorrect Envelopes are not properly stacked on the feeder platform 1 Clear the Base as indicated below 2 Correct the cause indicated in the left...

Page 186: ...eeder as in dicated below 2 Correct the cause Mail sizes see Mail Specifi cations p 191 Envelope stack height 4 max Envelope stacking see Using the Feeder p 30 Possible causes Actions Sealing is ON while feeding closed envelopes 1 Feed sealed envelopes only with sealing OFF 2 Check that already sealed en velopes are properly sealed at the leading edge Incompletely sealed envelopes may jam The mail...

Page 187: ... a feeder with sealer push down on the blue handle then lift up the drive assembly On model without sealer hold the two blue levers to raise the mail path guides and rollers 3 If necessary pull up the brush release lever and remove the brush as sembly 4 Remove jammed en velopes 5 If applicable reinstall the brush assembly and push the release lever until it snaps into place ...

Page 188: ...Troubleshooting 182 11 6 On model with sealer push down the upper drive assembly to lock it 7 Close the cover ...

Page 189: ...k in the bottom of the dispenser 2 Pull the release handle located underneath the base to lower the transport belts and wheels Hold the handle 3 Using your other hand remove jammed label 4 Release the jam release handle to put the transport belt and wheels back in position 11 2 Label Jamming Possible causes Actions A label is blocked in the Auto Label Dis penser or in the transport mechanism of th...

Page 190: ...dures in Choosing a Weighing Type p 50 There are vibrations or air drafts in the weighing area Use a solid and steady table Far from any door Far from any fan Something is touching or laying on the weighing platform Clear the weighing zone and re zero the weighing platform see Weighing Settings p 130 The weighing platform zero is not correct See the weighing platform zeroing procedures in Weighing...

Page 191: ...cs that follow 11 4 Diagnostics and System Data No Diagnostic Comments 1 Ping server Sends a message to a server if connected to check the line 2 Sensors status Reports the status 0 or 1 of the sensors below Top doc Start print Cover Carriage Top Seal 3 Advanced feeder 5 Display The screen displays successively a black bar without text then a text 6 Keypad Displays Key ok if the test is correct 7 ...

Page 192: ...ics To gain access to a diagnostic 1 As supervisor see How to Log in as Supervisor p 122 2 The system requires you press OK to start the diagnostic tests then displays the list of the tests 3 Select a test from the list Press and type 7 3 or select the path Maintenance Diagnostics ...

Page 193: ... the Software Data How to Display the Software Data To display the Software Data 1 As supervisor see How to Log in as Supervisor p 122 2 The system displays the data about the software How to Display Hardware Data How to Display Hardware Data To display hardware data 1 As supervisor see How to Log in as Supervisor p 122 2 The system displays the data about the hardware Press and type 7 1 1 or sele...

Page 194: ...r each error The Code of the error The Date where appends the error The Cycles count when the error occurred The Description The Category 5 Note the Code and refer to your customer service How to Display the Machine Counters How to Display the Machine Counters To display the data of the machine counters 1 As supervisor see How to Log in as Supervisor p 122 2 The system displays the data of the mac...

Page 195: ...This sections contains the main specifications of your mailing system 12 1 Mail Specifications 191 12 2 Environmental Conditions 193 12 3 General Specifications 194 12 4 Operating Specifications 195 12 Specifications ...

Page 196: ...Specifications 190 12 ...

Page 197: ...Basic Characteristics Envelope Dimensions Your mailing system can handle envelope flap sizes as illustrated below note the illustration is not on scale Envelope Weight Envelope Thickness 12 1 Mail Specifications Min 2 83 g Max 907 g Min 0 2 mm Max 10 mm ...

Page 198: ...o How to Use the Feeder p 30 Envelope Stack Envelope Thickness With optional sealer if installed Min weight 2 83 g Max weight 907 g Max height 10 cm The feeder cannot process nested envelopes Max with sealer OFF 12 7 mm Max with sealer ON 9 5 mm ...

Page 199: ... should only be operated in the following conditions Weighing accuracy 12 2 Environmental Conditions Temperature range 50 F 104 F Relative humidity 80 max without condensation To obtain the best weighing results use a solid and steady table and away from air movement Away from doors Away from any fan ...

Page 200: ... 350 x 545 Weight Base 10 Kg Auto Feeder 6 5 Kg Auto Feeder with sealer 8 3 Kg Catch tray 60g Power Frequency 50 Hz Max current rating full configuration 0 2 A Power supply 230 V 10 2 poles with EARTHED circuit up to standards NFC15 100 Operating conditions Ambient temperature 10 C 40 C Relative humidity 80 max without condensation 12 3 General Specifications ...

Page 201: ...al feed 10 mm Stack of envelopes Mixed size feeder max 102 mm high Min weight 2 85 g Max weight 1 2 kg Label dimensions pre cut and self adhesive Max width 40 mm Min length 150 mm Accounts The number of accounts you can create is set to 25 by default and can be raised op tionally to 100 Operators Number of Operators 20 12 4 Operating Specifications Label storage recommended room temperature 25 C a...

Page 202: ...Specifications 196 12 ...

Page 203: ...38 146 Daylight Savings Time 146 Differential weighing auto label 38 Differential weighing 37 Disconnecting 8 E ERA 13 56 Energy Star reg 18 Envelope Dimensions 191 G GEO Code 133 H Hopper 11 I Ink Level 166 Ink Management 117 Ink cartridge 12 165 169 Item counter 13 J Jam release handle 11 Jamming 179 180 183 Job Memories 59 140 Job memory 13 59 L LAN 7 145 Label indicator 13 Label storage 11 Lan...

Page 204: ... Rate selection 47 Rate tables 158 Rear guide wall 11 Received 40 Remaining credit 13 Remote account management 79 Running Mail 36 42 45 S Sealer bottle 12 Selecting a Rate 47 Session 27 Slogan 13 154 Sorting Mail 26 Sounds 125 Specifications 194 Standard weighing 36 Supervisor 122 Synchronise Call 114 T Telephone 7 Time outs 127 Type of Imprint 23 28 W Weighing mode 13 Weighing platform 11 Z Zero...

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