Solving Problems 6-5
POST Error Messages
MESSAGE
WHAT TO DO
Fixed disk controller failure
Start the SCU. Exit and save to update the
parameters.
If problems continue, the hard disk controller
might need repair.
Keyboard clock line failure
The keyboard might need repair.
Keyboard data line failure
The keyboard might need repair.
Keyboard controller failure
The keyboard might need repair.
Keyboard stuck key failure
A key is jammed. Remove any obstructions.
If the error message remains, the keyboard
might need professional cleaning or repair.
IF YOU NEED ASSISTANCE
If you have a problem with your computer, first review the
checklist and troubleshooting table in the previous section.
If you still have a problem, call the NEC Technical Support
Center (TSC), toll free, at 1-800-
632-4525
. Direct technical
assistance is available Monday through Friday, between
8:30 a.m. and 8:00 p.m. Eastern Standard Time.
Your system comes with remote diagnostic software. If you
purchased a modem to use with your system, a TSC tech-
nician may by able to diagnose the system remotely.
Direct Technical Support
When TSC receives your call, a technician attempts to
diagnose your problem over the phone. The technician
determines if your problem requires troubleshooting your
system remotely with the Remote Support Session software
that comes on your NEC Hardware Utilities diskette.
