Chapter 1 CCIS FEATURES
1-145
NWA-088654-001 Rev.1.0
94ch1005.fm
CONSULTATION HOLD-ALL CALLS-CCIS
To return to the original call from a Single-Line Telephone:
1. In any of the following cases, the calling station can return to the original call by momentarily press-
ing the hookswitch:
a. The second station called is busy.
b. The calling station cannot gain access to the second station due to restriction.
c. The second station does not answer.
2. If the second party hangs up, the calling station will be automatically returned to the original call.
3. If the originating station momentarily presses the hookswitch, a three-way conference will be initi-
ated.
Multiline Terminal
To hold the original call and place a second call from a Multiline Terminal:
1. Press the
Transfer
key and receive Feature Dial Tone.
2. The original call is placed on hold and receives Music On Hold, if provided.
3. Dial the second station number and receive ringback tone.
4. The second station answers. The original call is now on Consultation Hold-All Calls-CCIS.
To return to the original call from a Multiline Terminal:
1. In any of the following cases, the calling station can return to the original call by pressing the
Trans-
fer
key:
a. The second station called is busy.
b. The calling station cannot gain access to the second station due to restriction.
c. The second station does not answer.
2. If the second station hangs up, the calling station will be automatically returned to the original call.
3. If the second station remains in the conversation, pressing the
Transfer
or
Answer
key returns the
original call to the Multiline Terminal while the second call enters Consultation Hold-All Calls-
CCIS.
4. By pressing the
Conf
key, a three-party conference will be initiated.