8-14 If You Have a Problem
Getting Help From NEC's Technical Support Center
Help is available to you through the NEC Technical
Support Center. (International customers should check with
their NEC sales provider.) Direct assistance is available 24
hours a day, 7 days a week. You can call the Support
Center, toll free, at 1-800-632-4565.
Free technical support for hardware is limited to the length
of the standard warranty. Software support for pre-loaded
software is limited to 90 days from the time of the first call
to the NEC Technical Support Center. For software support
after the initial 90 days or hardware support after the
warranty period, the charges are $30.00 per incident.
Before calling, please have ready your system name, model
number, serial number, and purchase date. Also have ready
as much information as possible about the problem you are
having, including any error messages that occurred.
NEC Warranty/Non-Warranty Repair Service
Before you call for repair service, see the previous sections
in this chapter to determine if you can solve the problem
yourself, within your company, through your dealer, or with
the help of a technician from the NEC Technical Support
Center.
NEC’s repair service is designed to support your warranty
and non-warranty service activity. If your system requires
repair service from NEC, call the appropriate repair
service:
To request repair service in the United States, call
1-800-632-4565.
To request repair service in Canada, call
1-800-268-4191 (English Response) or
1-800-268-4115 (French Response).
If you are outside the U.S. and Canada, contact your
local NEC sales provider.
Summary of Contents for POWERMATE VE - 07-1996
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