Automatic Call Distribution (ACD)
Aspila EX Software Manual
Features
77
•
41-18-01 : ACD Agent Identity Code Setup - ACD Agent Identity Code
For each AIC Table (001-512), define the ACD Agent Identity Code (4 digits).
•
41-18-02 : ACD Agent Identity Code Setup - Default ACD Group Number
For each AIC Table (001-512), define the default ACD group number (0=no setting, 1-64).
•
41-18-03 : ACD Agent Identity Code Setup - ACD Group Number in Mode 1
For each AIC Table (001-512), define the ACD group number (0=no setting, 1-64) in mode 1.
•
41-18-04 : ACD Agent Identity Code Setup - ACD Group Number in Mode 2
For each AIC Table (001-512), define the ACD group number (0=no setting, 1-64) in mode 2.
•
41-18-05 : ACD Agent Identity Code Setup - ACD Group Number in Mode 3
For each AIC Table (001-512), define the ACD group number (0=no setting, 1-64) in mode 3.
•
41-18-06 : ACD Agent Identity Code Setup - ACD Group Number in Mode 4
For each AIC Table (001-512), define the ACD group number (0=no setting, 1-64) in mode 4.
•
41-18-07 : ACD Agent Identity Code Setup - ACD Group Number in Mode 5
For each AIC Table (001-512), define the ACD group number (0=no setting, 1-64) in mode 5.
•
41-18-08 : ACD Agent Identity Code Setup - ACD Group Number in Mode 6
For each AIC Table (001-512), define the ACD group number (0=no setting, 1-64) in mode 6.
•
41-18-09 : ACD Agent Identity Code Setup - ACD Group Number in Mode 7
For each AIC Table (001-512), define the ACD group number (0=no setting, 1-64) in mode 7.
•
41-18-10 : ACD Agent Identity Code Setup - ACD Group Number in Mode 8
For each AIC Table (001-512), define the ACD group number (0=no setting, 1-64) in mode 8.
•
41-19-01 : VRS Box Number for Delay Announcement - Delay Message Start Timer
For each ACD group (01-64), determine how long the system waits before playing the Delay
Message (0-64800 seconds).
•
41-19-02 : VRS Box Number for Delay Announcement - Mailbox for 1st Announcement
Message
For each ACD group (01-64), assign voice mail ACD Announcement Mailboxes as the mes-
sage source for the 1st Announcement Message. This option is only applicable to ACD Over-
flow Modes 1, 4, 6 and 9 (source 0/type2). Use Program 41-08 to set up the ACD overflow
options.
•
41-19-03 : VRS Box Number for Delay Announcement - 1st Delay Message Sending
Count
For each ACD group (01-64), determine the 1st Delay Message Sending Count (0-255).
•
41-19-04 : VRS Box Number for Delay Announcement - Mailbox for 2nd Announcement
Message
For each ACD group (01-64), assign voice mail ACD Announcement Mailboxes as the mes-
sage source for the 2nd Announcement Message. This option is only applicable to ACD Over-
flow Modes 1, 4, 6 and 9 (source 0/type2). Use Program 41-08 to set up the ACD overflow
options.
•
41-19-06 : VRS Box Number for Delay Announcement - Tone Kind at Message Interval
For each ACD Group (01-64), define the what the caller will hear between the messages
(0=ring back tone, 1=MOH, 2=BGM).
•
41-19-07 : VRS Box Number for Delay Announcement - ACD Forced Disconnect Time
After 2nd Announcement
For each ACD group (01-64), assign how long the system should wait after the end of the
ACD delay message before disconnecting (0-64800).
•
41-19-08 : VRS Box Number for Delay Announcement - Delayed Message Interval Time
For each ACD group (01-64), set the timer for the interval between the Delayed Messages (0-
64800 seconds).
Summary of Contents for ASPILA EX
Page 1: ...Features Manual 00 01 1 Features 2 Programming ...
Page 15: ...Aspila EX Software Manual Features 1 Features ...
Page 16: ...2 Features Aspila EX Software Manual ...
Page 54: ...Charts and Illustrations 40 Features Aspila EX Software Manual ...
Page 60: ...Charts and Illustrations 46 Features Aspila EX Software Manual Figure 2 MULTIBUTTON TELEPHONE ...
Page 62: ...Charts and Illustrations 48 Features Aspila EX Software Manual Figure 4 24 BUTTON DSS CONSOLE ...
Page 162: ...Department Calling 148 Features Aspila EX Software Manual Description Cont d ...
Page 163: ...Department Calling Aspila EX Software Manual Features 149 Description Cont d ...
Page 166: ...Department Calling 152 Features Aspila EX Software Manual ...
Page 411: ...Aspila EX Software Manual Programming 405 Programming ...
Page 412: ...406 Programming Aspila EX Software Manual ...
Page 1072: ...Program 92 Copy Program 92 01 Copy Program 1066 Programming Aspila EX Software Manual ...
Page 1073: ...Aspila EX Software Manual DXE to Aspila EX DXE to Aspila EX Conversion ...
Page 1097: ......