Program 11 : System Numbering
11-13 : Service Code Setup (for ACD)
Aspila EX Software Manual
Programming
503
11-13 : Service Code Setup (for ACD)
Description
Use
Program 11-13 : Service Code Setup (for ACD)
to customize the Service Codes which are used
with the Automatic Call Distribution (ACD) feature. You can customize additional Service Codes in
Programs 11-10 through 11-12 and 11-14 through 11-16. The following chart shows:
•
The number of each code (01-09)
•
The function of the Service Code.
•
What type of telephones can use the Service Code
•
The code’s default entry.
If you change a Service Code, be sure to record your entry in the “New” column.
Input Data
Conditions
None
Feature Cross Reference
•
Automatic Call Distribution (ACD)
Level:
Aspila EX
IN
• Available.
Item
No.
Item
Terminals
Default
New
01
ACD Log In / Log Out (for KTS)
KTS, SLT
839
02
ACD Log Out (for SLT)
SLT
755
03
Set ACD Temporary Release (for SLT)
SLT
756
04
Cancel ACD Temporary Release (for SLT)
SLT
757
05
Set ACD Off Duty (for SLT)
SLT
758
06
Cancel ACD Off Duty (for SLT)
SLT
759
07
ACD Conversation Recording (for SLT)
SLT
760
08
ACD AIC Login
KTS
No setting
09
ACD AIC Logout
KTS
No setting
10
ACD Agent Login by Supervisor
KTS
767
11
ACD Agent Logout by Supervisor
KTS
768
12
Change Agent ACD Group by Supervisor
KTS
769
13
Agent Change Own ACD Group
KTS
775
Summary of Contents for ASPILA EX
Page 1: ...Features Manual 00 01 1 Features 2 Programming ...
Page 15: ...Aspila EX Software Manual Features 1 Features ...
Page 16: ...2 Features Aspila EX Software Manual ...
Page 54: ...Charts and Illustrations 40 Features Aspila EX Software Manual ...
Page 60: ...Charts and Illustrations 46 Features Aspila EX Software Manual Figure 2 MULTIBUTTON TELEPHONE ...
Page 62: ...Charts and Illustrations 48 Features Aspila EX Software Manual Figure 4 24 BUTTON DSS CONSOLE ...
Page 162: ...Department Calling 148 Features Aspila EX Software Manual Description Cont d ...
Page 163: ...Department Calling Aspila EX Software Manual Features 149 Description Cont d ...
Page 166: ...Department Calling 152 Features Aspila EX Software Manual ...
Page 411: ...Aspila EX Software Manual Programming 405 Programming ...
Page 412: ...406 Programming Aspila EX Software Manual ...
Page 1072: ...Program 92 Copy Program 92 01 Copy Program 1066 Programming Aspila EX Software Manual ...
Page 1073: ...Aspila EX Software Manual DXE to Aspila EX DXE to Aspila EX Conversion ...
Page 1097: ......