NEC ASPILA EX, Feature Manual

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Message Waiting
Aspila EX Software Manual Features 253
Message Waiting
Description
An extension user can leave a Message Waiting indication at a busy or unanswered extension
requesting a return call. The indication is a flashing MW lamp at the called extension and a steadily
lit MW lamp on the calling extension. Answering the Message Waiting automatically calls the
extension which left the indication. Message Waiting ensures that a user will not have to recall an
unanswered extension. It also ensures that a user will not miss calls when their extension is busy or
unattended. Additionally, Message Waiting lets extension users:
• View and selectively answer messages left at their extension (display system phone only)
• Cancel all messages left at their extension
• Cancel messages they left at other extensions
An extension user can leave Messages Waiting at any number of extensions. Also, any number of
extensions can leave a Message Waiting at the same extension. A periodic VRS announcement may
remind users that they have Messages Waiting.
Message Waiting Available for Single Line Telephones
This feature provides message waiting indications to single line telephones without message wait-
ing lamps. The system provides 3 additional methods of indicating a message waiting on a single
line telephone with or without a message waiting lamp. These methods are:
1. Special dial tone
2. Intermittent ringing
3. VRS announcement
Note the following items for this feature:
• This feature can apply to any analogue single line telephone.
• Since it's possible that a user will pick up the handset and dial without listening for dial tone,
the system is able to detect dialing during a VRS message and special dial tone.
• All of the message waiting indication methods may be active at any SLT.
• Options are available based on a station’s class of service.
• A DSP daughter board must be installed for VRS messages.
• There is a programmable delay from the time a SLT goes off-hook until the VRS message
begins. The default is set to 1 second.
• The time between intermittent rings is programmable. The default time is 1800 seconds (30
minutes). If this timer is set to ‘0’, then the system rings once.
• These signaling methods are available to all analogue single line telephones, whether con-
nected to an 8SLIU card, single line adaptor, APR or APA adaptors.
• If both the Message Wait dial tone and VRS message are active, the user will hear the VRS
message first then hear the Message Wait dial tone. If the special dial tone is not set, then the
user will hear regular dial tone. Note: The regular dial tone may be different based on the
phone's status (call forward, DND, etc.).
• The Message Wait dial tone will be a system tone and can be changed in Program 80-01.
• The VRS announcement does not work when telephones have the following features set:
1. Outgoing Trunk Line Preference
2. Hot Line (Internal)
3. Hot Line (External)
Aspila EX
• Available