Department Calling
Aspila EX Software Manual
Features
147
•
Simultaneous ringing (Option 3)
All idle members of the Department Group ring simultaneously. Calls do not cycle between
group members.
If all members of the Department Group are busy, an incoming or transferred call to the group’s
pilot number will queue for an available member. Each group has a queue that can hold up to wait-
ing calls. Once the queue fills, additional callers hear busy tone and cannot queue for an available
member. If a display phone is waiting in queue, the user will see:
WAITING (group name)
. If a
transferred call in queue is an outside call, and the system has DSP daughter board installed for
VRS, the queued caller will hear,
“Please hold on. All lines are busy. Your call will be answered
when a line becomes free.”
The VRS can also Transfer calls to Department Groups. Refer to “Voice Response System (VRS)”
feature for more information on setting up the VRS.
The system prevents hunting to a Department Group extension if it is:
•
Busy on a call
•
In Do Not Disturb
•
Call Forwarded
Conditions
When a DIL rings to a Department Group, the DIL will not follow overflow programming (Pro-
grams 22-01-04 and 22-08).
Default Setting
Disabled.
Summary of Contents for ASPILA EX
Page 1: ...Features Manual 00 01 1 Features 2 Programming ...
Page 15: ...Aspila EX Software Manual Features 1 Features ...
Page 16: ...2 Features Aspila EX Software Manual ...
Page 54: ...Charts and Illustrations 40 Features Aspila EX Software Manual ...
Page 60: ...Charts and Illustrations 46 Features Aspila EX Software Manual Figure 2 MULTIBUTTON TELEPHONE ...
Page 62: ...Charts and Illustrations 48 Features Aspila EX Software Manual Figure 4 24 BUTTON DSS CONSOLE ...
Page 162: ...Department Calling 148 Features Aspila EX Software Manual Description Cont d ...
Page 163: ...Department Calling Aspila EX Software Manual Features 149 Description Cont d ...
Page 166: ...Department Calling 152 Features Aspila EX Software Manual ...
Page 411: ...Aspila EX Software Manual Programming 405 Programming ...
Page 412: ...406 Programming Aspila EX Software Manual ...
Page 1072: ...Program 92 Copy Program 92 01 Copy Program 1066 Programming Aspila EX Software Manual ...
Page 1073: ...Aspila EX Software Manual DXE to Aspila EX DXE to Aspila EX Conversion ...
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