NEC ASPILA EX, Feature Manual

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Voice Response System (VRS)
Aspila EX Software Manual Features 385
The incoming caller hears the first message and listens to Music on Hold while the system broad-
casts the second message. John Smith could then walk to any phone and pick up his call. If John
doesn’t pick up the call, the Page periodically repeats.
Park and Page follows the rules for Personal Greeting for All Calls, immediately rerouted. This
means that Park and Page will activate for ringing Intercom calls, DID calls and DISA calls. It will
also activate for calls transferred from the Automated Attendant. Additionally, calls from the Auto-
mated Attendant follow Automatic Overflow routing if not picked up. Park and Page will activate
for transferred outside calls but not play the Personal Greeting to the caller. If a call comes in when
the specified Page zone is busy, the system broadcasts the announcement when the zone becomes
free.
Automated Attendant (Operator Assistance)
Automated Attendant automatically answers outside calls, plays a prerecorded greeting and then
lets the outside callers directly dial system extensions, Department Calling Groups and Voice Mail.
Automated Attendant provides immediate answering and routing of outside calls without the need
for an operator or dispatcher. Automated Attendant provides:
• Single Digit Dialing
Single Digit Dialing allows Automated Attendant callers to dial extensions, Department Call-
ing Groups, and Voice Mail by pressing a single digit. For example, your Automated Atten-
dant can greet calls with, “Thank you for calling. To place an order, dial 1. To check on an
existing order, dial 2. To speak with an operator, dial 0.” You can set up single digit dialing
for each VRS Message programmed to answer outside calls via the Automated Attendant.
This allows you to set up day/night/holiday greetings or unique greetings for each incoming
trunk. (Keep in mind that, with a default system, if you assign destinations to digits 3, 4 and 5,
outside callers will not be able to dial system extensions.)
• Simultaneous Call Answering
With VRS installed, the Automated Attendant can answer up to 16 calls simultaneously.
• Flexible Routing
The outside caller can directly dial any system extension, Department Calling Group or Voice
Mail. If the caller dials a busy extension, Automated Attendant allows them to dial another
extension or wait for the busy extension to become free.
• Automatic Overflow
Automatic Overflow can automatically redirect a call if it can’t go through. This can happen if
all VRS ports are busy, if the called extension doesn’t answer, or if the caller misdials or waits
too long to dial. (This would occur if the caller is using a dial pulse telephone.) When the call
overflows, it rings a designated Ring Group or the Voice Mail system.
• Programmable Automated Attendant Greetings
You can record a different greeting for each trunk answered by the Automated Attendant. The
greetings can be different in the day, at night or on holidays or weekends. You can also have a
special greeting if the caller misdials. You record the greetings just the way you want. For
example, “
Dial the three-digit extension number you wish to reach, dial 500 for Sales or dial
600 for Customer Service. ” When assigning and recording Automated Attendant greetings,
you can choose among the 48 VRS messages.