NEC ASPILA EX, Feature Manual

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Voice Mail
Aspila EX Software Manual Features 371
Voice Mail
Description
The system is fully compatible with NEC Infrontia’s analogue Voice Mail with Automated Atten-
dant Systems. These systems provide telephone users with comprehensive Voice Mail and Auto-
mated Attendant features. Voice Mail ends the frustration and cost of missed calls, inaccurate
written messages and telephone tag. This frees a company’s busy receptionists and secretaries for
more productive work.
Automated Attendant automatically answers the system’s incoming calls. After listening to a cus-
tomized message, an outside caller can dial a system extension or use Voice Mail.
Integrated Voice Mail enhances the telephone system with the following features:
• Call Forwarding to Voice Mail
An extension user can forward their calls to Voice Mail. Once forwarded, calls to the exten-
sion connect to that extension’s mailbox. The caller can leave a message in the mailbox
instead of calling back later. Forwarding can occur for all calls immediately, for unanswered
calls or only when the extension is busy. When a user transfers a call to an extension for-
warded to Voice Mail, the call waits for the Delayed Call Forwarding time before routing to
the called extension’s mailbox. This gives the transferring party the option of retrieving the
call instead of having it go directly to the mailbox.
• Leaving a Message
Voice Mail lets a system phone extension user easily leave a message at an extension that is
unanswered, busy or in Do Not Disturb. The caller just presses their Voice Mail key to leave a
message in the called extension’s mailbox. There is no need to call back later. A VRS
announcement can periodically remind users that they messages waiting to which they have
not responded.
• Transferring to Voice Mail
By using Transfer to Voice Mail, a system phone extension user can Transfer a call to the
user’s own or a co- worker’s mailbox. After the Transfer goes through, the caller can leave a
message in the mailbox.
• Conversation Record
While on a call, an extension user can have Voice Mail record the conversation. The system
phone user just presses the Voice Mail Record key; the ESL user dials a code. Once recorded,
the Voice Messaging System stores the conversation as a new message in the user’s mailbox.
After calling their mailbox, a user can save, edit or delete the recorded conversation.
• Personal Answering Machine Emulation
A system phone user can have their idle extension emulate a personal answering machine. This
lets Voice Mail screen their calls, just like their answering machine at home. If activated, the
extension’s incoming calls route to the user’s subscriber mailbox. Once the mailbox answers,
the user hears two alert tones followed by the caller’s incoming message. The system phone user
can then:
- Let the call go through to their mailbox
- Intercept the call before it goes to their mailbox
- Reject the call before it goes to their mailbox
• Voice Mail Overflow
If Voice Mail automatically answers trunks, Voice Mail Overflow can reroute those trunks to
other extensions when all Voice Mail ports do not answer or, with certain software, are busy.
During periods of high traffic, this prevents the outside calls from ringing Voice Mail for an
inordinate amount of time. There are two types of Voice Mail Overflow: Immediate and
Aspila EX
• Available