Charts and Illustrations
26
Features
Aspila EX Software Manual
Automatic Call
Distribution (ACD)
(cont.)
Code:
*16
Operation:
Press key to
put agent on hold.
Press key again + 1 to
hang up agent or 0 to
bring agent back into call.
Switching (splitting) between
an ACD Agent and their out-
side caller after answering an
emergency call
On red while the
agent is on hold
-
Code:
*17
Operation:
Press key
Working Time
Enabling/disabling Work
Time
On when Work
Time enabled,
Flashing while on a
call if Auto Work
Time enabled
Off when Work
Time disabled
-
Code:
*18 + ACD Group
Operation:
Press key
ACD Overflow Control
Overflowing ACD calls to
another group
On when enabled,
Slow flash when dis-
abled
-
Background Music
Code:
04
Operation:
Press key
Turning Background Music
on or off
None
825
Barge In
Code:
34
Operation:
Call ext +
Press key
Barging In on a co-worker’s
conversation
None
810
Call Coverage
Code:
*03 + ext.
Operation:
Press key
Placing or answering a call to
your co-worker’s extension
Slow Flash red when
ringing, On red
when busy
-
Call Forwarding,
Both Ring
Code:
14
Operation:
Press key +
Dest. Extension
Call Forwarding Both Ring to
extension
Slowly flashes red
888 + 7
Call Forwarding,
Busy
Code:
11
Operation:
Press key +
Dest. Extension
Call Forwarding Busy to
extension or Voice Mail
Slowly flashes red
888 + 2
Call Forwarding,
Busy/No Answer
Code:
13
Operation:
Press key +
Dest. Extension
Call Forwarding Busy/No
Answer to extension or Voice
Mail
Slowly flashes red
888 + 2
Call Forwarding,
Device
Code:
17
Operation:
Press key +
type
Call Forwarding Device to a
device or Voice Mail
Slowly flashes red
713
Call Forwarding,
External by Door
Box
Code:
54
Operation:
Press key +
Dest. Number
Externally Call Forwarding
Door Box calls
Slowly flashes red
713
Call Forwarding,
Follow Me
Code:
15
Operation:
Press key +
Dest. Extension
Call Forwarding Follow Me
to extension or Voice Mail
Slowly flashes red
888 + 3
Table 4: Function Key Codes by Features
To program a key, press CALL, dial 851 (for 2-digit codes) or 852 (for 3-digit codes), press the key and enter
the code (e.g., 48 for Voice Over).
For this feature...
Use this key...
When your are...
Key Lamp Status
Also See
Srvc Code
Summary of Contents for ASPILA EX
Page 1: ...Features Manual 00 01 1 Features 2 Programming ...
Page 15: ...Aspila EX Software Manual Features 1 Features ...
Page 16: ...2 Features Aspila EX Software Manual ...
Page 54: ...Charts and Illustrations 40 Features Aspila EX Software Manual ...
Page 60: ...Charts and Illustrations 46 Features Aspila EX Software Manual Figure 2 MULTIBUTTON TELEPHONE ...
Page 62: ...Charts and Illustrations 48 Features Aspila EX Software Manual Figure 4 24 BUTTON DSS CONSOLE ...
Page 162: ...Department Calling 148 Features Aspila EX Software Manual Description Cont d ...
Page 163: ...Department Calling Aspila EX Software Manual Features 149 Description Cont d ...
Page 166: ...Department Calling 152 Features Aspila EX Software Manual ...
Page 411: ...Aspila EX Software Manual Programming 405 Programming ...
Page 412: ...406 Programming Aspila EX Software Manual ...
Page 1072: ...Program 92 Copy Program 92 01 Copy Program 1066 Programming Aspila EX Software Manual ...
Page 1073: ...Aspila EX Software Manual DXE to Aspila EX DXE to Aspila EX Conversion ...
Page 1097: ......