Direct Inward Line (DIL)
Aspila EX Software Manual
Features
165
Direct Inward Line (DIL)
Description
A Direct Inward Line (DIL) is a trunk that rings an extension, virtual extension or Department
Group directly. Since DILs only ring one extension or group (i.e., the DIL destination), employees
always know which calls are for them. For example, a company operator can have a Direct Inward
Line for International Sales Information. When outside callers dial the DIL’s phone number, the
call rings the operator on the International Sales line key. The DIL does not ring other extensions.
DIL Delayed Ringing
Extensions in a Ring Group can have delayed ringing for another extension’s DIL. If the DIL is not
answered at its original destination, it rings the DIL No Answer Ring Group. This could help a
Technical Service department, for example, that covers calls for an Inside Sales department. If the
Inside Sales calls are not answered, they ring into the Technical Service department.
Conditions
(A.) If unanswered, a DIL without delayed ringing rings an extension until the outside party hangs
up.
(B.) If a DIL rings a Department Group and all agents are busy, the system routes the call as follows:
1. The trunk rings the overflow destination assigned in 22-08.
2. If there is no 22-08 assignment, the trunks rings the PC Attendant Console (if installed).
3. If there is 22-08 assignment or PC Attendant, the call rings according to the Ring Group
assignments in 22-04 and 22-05.
4. If none of the destinations in steps 1-3 above are available, the call continues to ring until a
destination becomes free.
(C.) The DIL follows call forwarding programming, even to voice mail.
Default Setting
Disabled.
Aspila EX
• Available - 200 trunksand 64 Department Groups.
Summary of Contents for ASPILA EX
Page 1: ...Features Manual 00 01 1 Features 2 Programming ...
Page 15: ...Aspila EX Software Manual Features 1 Features ...
Page 16: ...2 Features Aspila EX Software Manual ...
Page 54: ...Charts and Illustrations 40 Features Aspila EX Software Manual ...
Page 60: ...Charts and Illustrations 46 Features Aspila EX Software Manual Figure 2 MULTIBUTTON TELEPHONE ...
Page 62: ...Charts and Illustrations 48 Features Aspila EX Software Manual Figure 4 24 BUTTON DSS CONSOLE ...
Page 162: ...Department Calling 148 Features Aspila EX Software Manual Description Cont d ...
Page 163: ...Department Calling Aspila EX Software Manual Features 149 Description Cont d ...
Page 166: ...Department Calling 152 Features Aspila EX Software Manual ...
Page 411: ...Aspila EX Software Manual Programming 405 Programming ...
Page 412: ...406 Programming Aspila EX Software Manual ...
Page 1072: ...Program 92 Copy Program 92 01 Copy Program 1066 Programming Aspila EX Software Manual ...
Page 1073: ...Aspila EX Software Manual DXE to Aspila EX DXE to Aspila EX Conversion ...
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